Practice Manager

Job description

Job responsibilities

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Practice Manager is responsible for:

Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities.

Functional management of all clinical and administrative staff

Direct line management of the following staff: All Administration Staff, Reception Manager, Senior Administrator, I.T staff.

Managing the recruitment and retention of staff; [develop, implement and embed an effective succession plan]

Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation.

Ensuring that all staff undertake a robust induction process, including staff employed via the PCN.

Establishing, reviewing and regularly updating job descriptions and person specifications

Developing, implementing and embedding an effective staff appraisal process

Implementing effective systems for the resolution of disciplinary and grievance issues

Creating and maintaining an effective overview of and ensuring compliance with HR legislation

Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

Managing the financial elements of the organisation, including budgets, [bank accounts, accounting systems], petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners.

Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presented.

Briefing Partners on financial matters including forecasting.

Managing and processing partners drawings, PAYE and pensions for practice staff

Ensuring the organisation has appropriate insurance cover.

Developing, implementing and embedding an efficient business resilience plan (BRP)

Managing contracts for services, i.e., cleaning, gardening, window cleaning etc.

Managing the procurement of organisation equipment, supplies and services

Coordinating the reviewing and updating of all organisation policies and procedures

Leading change and continuous improvement initiatives; coordinating all projects within the organisation.

Coordinating and leading the compilation of organisation reports and the practice development plan (PDP)

Ensuring the team reaches QOF targets (supported by the nursing and administrative leads)

Adopting a strategic approach to the management of all patient services matters

Developing, implementing and embedding an effective communication strategy (internal and external)

Ensuring the organisation maintains compliance with its NHS contractual obligations.

Actively encouraging and promoting the use of patient online services

Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis

Maintaining the organisation and NHS choices websites

Liaising at external meetings as required

Marketing the practice appropriately

Managing/supporting the management of the Patient Participation Group

Effectively managing/supporting the management of all complaints in line with current legislation and guidance

The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training

Managing the organisation IT system, delegating staff to act as administrators

Ensuring compliance with IT security and IG

Coordinating the organisation diary, ensuring meetings are scheduled appropriately.

Person Specification

Qualifications

Essential

• Educated to degree level in healthcare or business
• Good standard of education with excellent literacy and numeracy skills
• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a healthcare setting
• Experience of managing large multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development

Desirable

• Leadership qualification
• Health and Safety experience
• Strong sound knowledge of Safeguarding and SIRMS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norton Medical Centre

Address

Billingham Road

Norton

Durham

TS20 2UZ

Employer's website

http://nortonmedicalcentre.nhs.uk/ (Opens in a new tab)