Reception Manager

Job summary

The post-holder is a Reception Manager. To be responsible for the efficient management and direction of the administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.

To support the management team in promoting quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensure the organisation complies with CQC regulations.

To provide support towards the maximisation of both enhanced services and QOF achievements, reporting to the Partners and Practice Manager.

The post-holder will be an integral part of the general practice team.

Main duties of the job

The following are some of the core responsibilities of the Reception Manager in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Oversee the administration and support operations of the practice, ensuring staff achieve their primary responsibilities

b. Line manage all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

c. Support, create and maintain clinical rotas for all types of appointments

d. Support in the coordination of the home visits rota

e. Complete staff appraisals as required

f. Identify and deliver team training where required

g. Compile administration/clinical staff rotas

h. Review and update all administrative and reception policies and procedures as required

i. Support the management team in the compilation of practice reports and the practice development plan

j. Develop, implement and embed efficient office processes and procedures to adhere to extant legislation

k. Act as a focal point for the practice, managing requests from external organisations such as the local police, solicitors, DVLA and other agencies

About us

Working in a busy GP reception environment within a large medical practice serving approximately 16,500 patients, the role involves overseeing and supporting a team of around 10 receptionists while ensuring the smooth day-to-day running of the front-of-house service.

The position requires close collaboration with a wide range of healthcare professionals including GP partners, salaried GPs, Advanced Nurse Practitioners (ANPs), practice nurses, Healthcare Assistants (HCAs), pharmacists, and the wider administrative and management teams. The reception function acts as the first point of contact for patients and plays a vital role in coordinating access to clinical services.

Responsibilities include managing patient enquiries, appointment coordination, supporting administrative workflows, and ensuring that reception staff deliver efficient, professional, and patient-focused service in a fast-paced environment. Strong organisational, communication, and leadership skills are essential to maintain high standards of care and to support the multidisciplinary team in delivering effective primary healthcare services.