Norton Medical Centre

Prescription Clerk

The closing date is 27 March 2026

Job summary

To be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel.

Main duties of the job

Duties can include, but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests. In addition, the post holder will be required to support the multi-disciplinary team, ensuring the strategic objectives of the organisation are met, and providing administrative support as required, in line with the needs of the organisation. Duties can include, but are not limited to, supporting the administration team with patient registration, booking appointments, and processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.

About us

As a prescription clerk you will work within a dedicated, supportive team environment with strong administrative support alongside guidance from an experienced clinical pharmacist. The practice promotes teamwork, clear communication, and shared responsibility to ensure efficient service delivery and high standard of patient care.

Date posted

06 March 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5669-26-0003

Job locations

Billingham Road

Norton

Durham

TS20 2UZ

Job description

Job responsibilities

The following are the core responsibilities of a Prescription Clerk in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a.Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

b.Accurately detail information on patients records within the clinical system

c.Process repeat prescription requests received by any means of communication in accordance with practice protocol

d.Produce prescriptions for the GP to sign in an acceptable timeframe

e.Ensure all prescription requests are processed and are ready for collection within the required and expected timeframe

f.Generate requests for medication on behalf of the patient for non-repeat items

g.Actively encourage patients to reconcile medications to facilitate synchronised collections

h.Discuss with patients their requirements, encouraging patients to order only what they require

i.Act upon compliance issues, liaising with the appropriate clinician

j.Ensure medication reviews are arranged by maintaining and or are up to date by liaising with clinical team members.

k.Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients

l.Initiate contact with and respond to, requests from patients, team members and external agencies

m.Scan and photocopy documentation as required

n.Manage all queries as necessary in an efficient manner

o.Conduct system searches as requested

p.Undertake a broad spectrum of administrative duties commensurate with the role

q.Be an integral part of the general practice team

r.Act as a chaperone as required

s.Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

t. Support in the delivery of enhanced services and other service requirements

u. Undertake all mandatory training and induction programmes

v. Contribute to and embrace the spectrum of clinical governance

w. Maintain a clean, tidy, effective working area at all times

x. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.