Chilwell Valley and Meadows Practice

GP Receptionist

This job is now closed

Job summary

We are looking for a friendly, reliable and enthusiastic person with a "can do" attitude to join our established excellent and caring team at Chilwell Meadows Surgery . Experience of working in general practice an advantage but previous customer service and data entry experience essential. The hours of work will be between 23 per week, worked over the week, Mon - Friday. Approximately once every two months the successful applicant will be required to work on Saturday 8.00am to 5.00pm.

You will have first class:

communication skills
organisational ability
flexibility to turn your hand to a multitude of tasks
telephone skills
attention to detail and accuracy
and will be skilled in IT and data entry

Training and support will be provided for all aspects of the job.

We would like to hear from you if you can withstand pressurised situations, have an ability to deal with competing demands whilst remaining calm and courteous under pressure.

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person, via the telephone or electronic communication.

Main Duties:

To act as a central point of contact for patients, doctors and staff in order to facilitate the effective delivery of primary medical care services.

To undertake clerical and administrative tasks to support the above role.

About us

We are one practice on two similar sized privately-owned, purpose-built properties.

Rated Outstanding by CQC.

High QOF and Enhanced Services achievement.

Well established undergraduate and postgraduate teaching on both sites.

Award winning East Midlands Clinical Research Network Research Site Initiative (RSI) Level Four practice, among highest recruiters to studies in the UK with a strong focus on commercial as well as academic research.

Outside interests encouraged.

9 Partners across the two sites.

GMS total 16 000 patients across both sites.

Date posted

16 January 2025

Pay scheme

Other

Salary

£11.45 to £12.10 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5668-25-0000

Job locations

Chilwell Meadows Surgery

Ranson Road

Beeston

Nottingham

NG96DX

The Valley Surgery

81 Bramcote Lane

Beeston

Nottingham

NG9 4ET

Job description

Job responsibilities

Job Description:

Reception duties including greeting patients and other visitors to the surgery, dealing with routine enquiries, making appointments, and recording arrivals.

Taking and recording messages from patients and acting upon them as directed by doctors and staff.

Receiving and processing repeat prescription requests in accordance with practice procedures.

Extracting and filing medical records, laboratory results and correspondence in both paper and electronic formats as required.

Receiving and directing patient samples for testing or transfer to the laboratory.

Using the computerised clinical system to undertake routine procedures.

Providing information about practice arrangements to new patients and those seeking temporary medical assistance.

Ensuring the tidiness, safety and security of premises at all times.

Implementing practice policies and procedures as instructed.

Undertaking specific clerical and administrative tasks appropriate to the grade of post as required for the smooth running of the practice.

Attending regular staff meetings and undertaking appropriate training as required.

Acting as chaperone during clinical examinations.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate

Special requirements of the post:

This job description is not exhaustive and provides an indication only of the scope and range of the duties to be undertaken, and may be subject to amendment by agreement with the postholder and line manager.