Job summary
We are looking to recruit a part time Medical Receptionist/Coder to our friendly team.
This is a hybrid position working within the busy reception team, but also having dedicated coding time out of the reception office.
The team are trained in Care Navigation/Signposting to ensure that patients are made appropriate appointments with a Health Care Professional.
Our patients preferred method of contacting the surgery is by phone, this means the phone never stops ringing.
This role is for 25 hours a week, worked over 2.5 days including 8 am start on Wednesday and full day cover until 6 pm on Thursday & Friday.
If you are able to work under pressure, multi-task and continue to provide excellent customer service to patients, you may be interested in this position. This is a challenging but rewarding position in our team.
As part of your application, please answer the following questions :
What do you understand by Care Navigation/Signposting?
What do you know about the Pharmacy First Scheme?
Please describe your experience with coding.
Main duties of the job
Care navigation/signpost patients to the most appropriate service
Ensure all telephone calls are answered within a timely manner
Manage appointment requests telephone/F2F/e.consultations/home visits
Ensure efficient processing of pathology samples from safe collection to distribution of results internally and accurately notifying patients of the results.
Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
Manage communication into the practice, ensuring accuracy of detail and prompt appropriate action.
Scanning of patient related documentation and attaching scanned documents to patients' healthcare records
Coding medical correspondence into the GP record.
Promote health campaigns to appropriate high-risk patients i.e., the annual flu vaccination campaign
Open and secure premises.
Chaperone duties
About us
Whilst we work extremely hard, the
culture of the practice is friendly and welcoming:
Prior to retirement, several members
worked at Kingsway for over 30 years.
Informal meeting room where team members
often enjoy lunch together.
The team comprises of:
3 GPs (2 of whom trained at the practice
and stayed on).
Three Nurse Practitioners providing
acute appointments
Three Practice Nurses and two Health Care Assistants.
The support team comprises of 10
receptionists and a separate admin team.
Key Information about the surgery:
10000 patients
Teaching practice with GP Registrars and
Medical students
SystmOne clinical system
CQC Good rating with outstanding in
responsiveness
Free car parking nearby
Job description
Job responsibilities
Drs. Sinha, Folorunsho & Wilson
Kingsway Medical
Centre, Kingsway, Billingham, Cleveland, TS23 2LS
JOB
DESCRIPTION
Job Title: Medical
Receptionist/Coder
Reports to: Reception
Team Leader/Practice Manager
Location: Kingsway
Medical Centre, Billingham
Job
Summary
The medical reception
team are the first point of contact and represent the practice whether on the
telephone or face to face; the receptionist must respond in a friendly, helpful
and professional manner at all times. To provide administrative assistance to
the practice team and carry out a variety of administrative tasks unique to
general practice.
Main duties of
Receptionist role:
Care navigation/signpost patients to the most appropriate
service
Ensure all telephone calls are answered in a timely manner.
Manage appointment requests
telephone/F2F/e.consultations/home visits
Ensure efficient processing of pathology
samples from safe collection to distribution of results internally and
accurately notifying patients of the results.
Action requests for repeat prescriptions on the
clinical computer system according to the prescribing protocol and ensure that
they are ready for collection by the patient within 48 hours.
Manage communication into the practice,
ensuring accuracy of detail and prompt appropriate action.
Scanning of patient related documentation and attaching scanned
documents to patients' healthcare records
Promote health campaigns to appropriate
high-risk patients i.e., the annual flu vaccination campaign
Open and secure premises.
Chaperone duties
COMPETENCIES
An understanding, acceptance and adherence to
the need for strict confidentiality
Keep up to date with and apply practice
policies, standards and guidelines.
To attend any required training
To work flexibly within the practice opening
hours as directed by the Reception Team Leader/Practice Manager
To carry out other duties appropriate to the
position of Medical Receptionist
Job description
Job responsibilities
Drs. Sinha, Folorunsho & Wilson
Kingsway Medical
Centre, Kingsway, Billingham, Cleveland, TS23 2LS
JOB
DESCRIPTION
Job Title: Medical
Receptionist/Coder
Reports to: Reception
Team Leader/Practice Manager
Location: Kingsway
Medical Centre, Billingham
Job
Summary
The medical reception
team are the first point of contact and represent the practice whether on the
telephone or face to face; the receptionist must respond in a friendly, helpful
and professional manner at all times. To provide administrative assistance to
the practice team and carry out a variety of administrative tasks unique to
general practice.
Main duties of
Receptionist role:
Care navigation/signpost patients to the most appropriate
service
Ensure all telephone calls are answered in a timely manner.
Manage appointment requests
telephone/F2F/e.consultations/home visits
Ensure efficient processing of pathology
samples from safe collection to distribution of results internally and
accurately notifying patients of the results.
Action requests for repeat prescriptions on the
clinical computer system according to the prescribing protocol and ensure that
they are ready for collection by the patient within 48 hours.
Manage communication into the practice,
ensuring accuracy of detail and prompt appropriate action.
Scanning of patient related documentation and attaching scanned
documents to patients' healthcare records
Promote health campaigns to appropriate
high-risk patients i.e., the annual flu vaccination campaign
Open and secure premises.
Chaperone duties
COMPETENCIES
An understanding, acceptance and adherence to
the need for strict confidentiality
Keep up to date with and apply practice
policies, standards and guidelines.
To attend any required training
To work flexibly within the practice opening
hours as directed by the Reception Team Leader/Practice Manager
To carry out other duties appropriate to the
position of Medical Receptionist
Person Specification
Experience
Essential
- Proven customer service skills in direct contact with public
- Experience of working in a team
- Experience of working on own initiative
Desirable
- Experience of dealing with people in a health and social care setting
- Recent six month experience as a Medical receptionist in a general practice
- Experience of using a medical software i.e., SystmOne
- Experience of signposting or care navigation
- Experience of eRD/EPS
- Experience of Pharmacy First
- Experience of Coding medical letters
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Amspar Medical Receptionist Certificate
Person Specification
Experience
Essential
- Proven customer service skills in direct contact with public
- Experience of working in a team
- Experience of working on own initiative
Desirable
- Experience of dealing with people in a health and social care setting
- Recent six month experience as a Medical receptionist in a general practice
- Experience of using a medical software i.e., SystmOne
- Experience of signposting or care navigation
- Experience of eRD/EPS
- Experience of Pharmacy First
- Experience of Coding medical letters
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Amspar Medical Receptionist Certificate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.