Job summary
North Shields Primary Care Network (PCN) is seeking a motivated and highly organised Enhanced Access and Communications Coordinator to support the delivery of high-quality, accessible healthcare services across its member practices. This key role will coordinate the operational delivery of Enhanced Access services including evening and weekend clinics ensuring efficient appointment management and seamless service provision.
In addition, the postholder will lead on internal and external communications, including the development and management of the PCNs social media presence, website updates, newsletters, and patient information materials. They will play a central role in engaging patients, partners, and staff, promoting services, and improving awareness of PCN initiatives.
This is an exciting opportunity for an individual with strong communication skills, digital fluency, and a proactive approach to service coordination. The successful candidate will be adaptable and capable of working independently as well as collaboratively across multiple stakeholders in a fast-paced NHS environment.
Main duties of the job
The Enhanced Access and Communications Coordinator will be responsible for coordinating the day-to-day delivery of Enhanced Access services across the PCN, including scheduling clinics, managing appointment availability, and ensuring service coverage. They will oversee internal and external communications, keeping patients and staff informed through regular updates, newsletters, and promotional materials. A key part of the role includes managing the PCNs website and social media channels to enhance public engagement and awareness. The postholder will also liaise with member practices, monitor service performance, gather patient feedback, and be responsible for preparing and presenting regular reports and service data to the PCN management team and Board to support strategic decision-making and continuous improvement.
About us
North Shields Primary Care Network is a group of five GP Practices in North Shields who are working together with other health and social care providers and the voluntary sector with the aim of continually improving our community services in a sustainable way, that really makes a difference to the health and wellbeing of people living in North Shields and the surroundings areas. We have a collective list size of around 61,000 patients.
Shields Health Hub is our PCN base, recently refurbished providing additional clinical and admin space for our member practices as well as working alongside District Nursing and Talking Therapies. We are also home to a community garden which is managed by a dedicated team of volunteers.
Job description
Job responsibilities
Primary Responsibilities
1. Enhanced Access Coordination
Coordinate and promote Enhanced Access and additional services, engaging with North Shields practices and supporting organisations.
Liaise with service providers, clinicians, and administrative teams to manage and optimise service schedules.
Monitor appointment availability and patient feedback to identify areas for improvement.
Assist in the logging, coordination, and resolution of patient complaints in line with practice policy.
Manage shift requests and bookings via Teamnet.
Create and amend clinical rotas on SystmOne.
Monitor appointment bookings for appropriateness and feedback to practices when required.
Support the implementation of service developments and improvements.
Produce reports and insights on service usage, assess trends, and patient outcomes.
2. Social Media Management
Develop and manage the organisations social media strategy across platforms (e.g., Facebook, LinkedIn, Instagram).
Contribute to maintaining the PCN webpages via Living Well.
Create and schedule engaging, relevant content to raise awareness about services, events, and health campaigns.
Support the local practices in the use of social media and the promotion of their own health campaigns.
Monitor online interactions, responding to messages, queries, and comments in a timely and professional manner.
Track engagement metrics and prepare regular analytics reports to measure the effectiveness of digital campaigns.
Ensure all communications adhere to brand guidelines and data protection standards.
3. Communication and Outreach
Collaborate with internal teams to support campaigns that promote health education, community events, and service updates.
Design and distribute newsletters, digital flyers, and promotional materials.
Serve as a point of contact for public inquiries related to Enhanced Access services.
Build partnerships with local organisations and stakeholders to broaden outreach efforts.
4. Administrative Support
Maintain accurate records and databases related to service delivery and social media performance.
Contribute to maintaining information on Teamnet, including staff information pages.
Assist in developing protocols and workflows to improve operational efficiency.
Assist in the management of room bookings for Shields Health Hub.
Assist in stock management and ordering of supplies.
Support the day to day operations of the hub, greeting visitors, dealing with general enquiries and liaising with property services and other maintenance contractors.
Assist the PCN management team as required.
Secondary Responsibilities
North Shields Primary Care Network (PCN) is a dynamic and evolving healthcare provider, as such, the successful candidate may also be required to undertake other reasonable duties from time to time, to support the needs of the organisation and its fast-paced environment. Flexibility and a proactive approach are essential.
Job description
Job responsibilities
Primary Responsibilities
1. Enhanced Access Coordination
Coordinate and promote Enhanced Access and additional services, engaging with North Shields practices and supporting organisations.
Liaise with service providers, clinicians, and administrative teams to manage and optimise service schedules.
Monitor appointment availability and patient feedback to identify areas for improvement.
Assist in the logging, coordination, and resolution of patient complaints in line with practice policy.
Manage shift requests and bookings via Teamnet.
Create and amend clinical rotas on SystmOne.
Monitor appointment bookings for appropriateness and feedback to practices when required.
Support the implementation of service developments and improvements.
Produce reports and insights on service usage, assess trends, and patient outcomes.
2. Social Media Management
Develop and manage the organisations social media strategy across platforms (e.g., Facebook, LinkedIn, Instagram).
Contribute to maintaining the PCN webpages via Living Well.
Create and schedule engaging, relevant content to raise awareness about services, events, and health campaigns.
Support the local practices in the use of social media and the promotion of their own health campaigns.
Monitor online interactions, responding to messages, queries, and comments in a timely and professional manner.
Track engagement metrics and prepare regular analytics reports to measure the effectiveness of digital campaigns.
Ensure all communications adhere to brand guidelines and data protection standards.
3. Communication and Outreach
Collaborate with internal teams to support campaigns that promote health education, community events, and service updates.
Design and distribute newsletters, digital flyers, and promotional materials.
Serve as a point of contact for public inquiries related to Enhanced Access services.
Build partnerships with local organisations and stakeholders to broaden outreach efforts.
4. Administrative Support
Maintain accurate records and databases related to service delivery and social media performance.
Contribute to maintaining information on Teamnet, including staff information pages.
Assist in developing protocols and workflows to improve operational efficiency.
Assist in the management of room bookings for Shields Health Hub.
Assist in stock management and ordering of supplies.
Support the day to day operations of the hub, greeting visitors, dealing with general enquiries and liaising with property services and other maintenance contractors.
Assist the PCN management team as required.
Secondary Responsibilities
North Shields Primary Care Network (PCN) is a dynamic and evolving healthcare provider, as such, the successful candidate may also be required to undertake other reasonable duties from time to time, to support the needs of the organisation and its fast-paced environment. Flexibility and a proactive approach are essential.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Strong IT and administrative skills, with proficiency in Microsoft Office and Excel.
- Organised, proactive, and able to work both independently and as part of a team.
- Understanding of NHS policies, confidentiality, and safeguarding requirements.
Desirable
- Previous experience working in a GP practice.
- Experience using clinical systems (SystmOne).
- Keen interest in social media with a basic working knowledge of key platforms (e.g., Facebook, Instagram, X/Twitter, LinkedIn).
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Strong IT and administrative skills, with proficiency in Microsoft Office and Excel.
- Organised, proactive, and able to work both independently and as part of a team.
- Understanding of NHS policies, confidentiality, and safeguarding requirements.
Desirable
- Previous experience working in a GP practice.
- Experience using clinical systems (SystmOne).
- Keen interest in social media with a basic working knowledge of key platforms (e.g., Facebook, Instagram, X/Twitter, LinkedIn).
