Receptionist

Job summary

As a GP Receptionist, you will be the welcoming face and voice of our practice, providing a professional and compassionate first point of contact for patients. You will manage appointments, handle enquiries, support clinicians, and help ensure the smooth day-to-day running of the practice. This is a varied and fast-paced role that requires excellent communication skills, attention to detail, and a caring, patient-focused approach.

We are a friendly, supportive, and patient-centred practice committed to delivering high-quality care to our community. Working with us means being part of a collaborative team where your contribution truly matters. We value professionalism, teamwork, and personal development, and we provide a positive working environment where staff are respected, supported, and encouraged to grow.

Main duties of the job

• Greet patients and visitors in a polite and professional manner

• Answer telephone calls promptly and direct enquiries appropriately

• Book, amend, and cancel appointments using the practices clinical system

• Handle patient queries sensitively and confidentially

• Assist patients with registration forms and general paperwork

• Maintain accurate patient records

• Scan and file medical documents

• Manage incoming and outgoing post

• Liaise with clinicians, nurses, and other staff as required

• Ensure reception area is tidy and welcoming

• Manage waiting room

• Follow practice procedures for confidentiality and data protection

• Support other administrative staff during busy periods

• Excellent communication and interpersonal skills

• Strong organisational abilities and attention to detail

• Ability to work under pressure in a busy environment

• Good IT skills (e.g., Microsoft Office, clinical systems)

• Professional and empathetic manner

• Previous experience in a GP practice or healthcare setting

• Knowledge of medical terminology

• Experience using clinical systems (e.g., EMIS)

• Friendly and approachable

• Reliable and punctual

• Discreet and able to maintain confidentiality

• Team player with a proactive attitude

• Understanding of patient confidentiality and GDPR

• Willingness to undertake relevant training

About us

We are a close-knit, supportive team made up of GPs, nurses, healthcare assistants, and administrative staff who work collaboratively to provide high-quality, patient-centred care. We pride ourselves on maintaining a friendly, respectful, and professional atmosphere where everyone's contribution is valued.

Our work ethic is built on teamwork, reliability, and a shared commitment to delivering excellent service to our community. We support one another during busy periods and have open communication to ensure a positive and productive working environment.

In return, we offer a welcoming workplace, opportunities for ongoing training and development, pension scheme and a strong emphasis on staff wellbeing and work-life balance.