Job summary
We are currently seeking a friendly and organised individual to join our team as a GP
Receptionist. In this role, you will be the first point of contact for patients and visitors, providing
exceptional customer service and administrative support. The ideal candidate will possess
excellent communication skills, attention to detail, and a compassionate manor, ensuring that
patients feel welcome and supported throughout their interactions with our practice.
Main duties of the job
Duties are listed below but are not limited to:
- Greet patients and visitors as they arrive at the practice, ensuring a positive first
impression.
- Manage patient appointments, including scheduling, rescheduling, and cancellations,
using electronic booking systems.
- Answer incoming telephone calls promptly and courteously, directing inquiries to the
appropriate staff members or departments.
- Respond to patient queries and provide information about services, opening hours, and
other relevant information.
- Assist with general administrative tasks, such as photocopying, scanning, and filing
documents.
- Adhere to practice policies and procedures, including those related to patient
confidentiality and data protection.
- Handle queries and process requests for prescription medications.
- Manage card payments for prescription medications.
About us
About Us
We are a rapidly growing GP-led organisation with a mission to ensure that all patients have
access to comprehensive, coordinated and continuous care within a sustainable primary care
system.
We appreciate that our whole primary care system is struggling, which is causing a negative
effect on patient care and staff happiness. We believe that we can turn this around by
reimagining how primary care is delivered from the ground up by placing a focus on data
insights, technology and clinical innovation.
Ultimately, we want to improve patient access, patient experience and health outcomes to
significantly increase the quality of care for our patients. However, we can only build the best
primary care service there is if our colleagues are happy, empowered and supported within an
excellent working environment.
If you believe that there are ways to drastically improve the way primary care is delivered for
both patients and staff alike and you want to be a part of this; then we would love to meet you
and tell you more about our plans.
Job description
Job responsibilities
Job Description:
Job role: Receptionist
Job type: Permanent
Working hours: Monday 1pm to 6.30pm Wednesday, Thursday and Friday 7.45am to 1pm
Location: Lamberhurst, Tunbridge Wells
Salary: £12.21/h
About Us
We are a rapidly growing GP-led organisation with a mission to ensure that all patients have
access to comprehensive, coordinated and continuous care within a sustainable primary care
system.
We appreciate that our whole primary care system is struggling, which is causing a negative
effect on patient care and staff happiness. We believe that we can turn this around by
reimagining how primary care is delivered from the ground up by placing a focus on data
insights, technology and clinical innovation.
Ultimately, we want to improve patient access, patient experience and health outcomes to
significantly increase the quality of care for our patients. However, we can only build the best
primary care service there is if our colleagues are happy, empowered and supported within an
excellent working environment.
If you believe that there are ways to drastically improve the way primary care is delivered for
both patients and staff alike and you want to be a part of this; then we would love to meet you
and tell you more about our plans.
Overview:
We are currently seeking a friendly and organised individual to join our team as a GP
Receptionist. In this role, you will be the first point of contact for patients and visitors, providing
exceptional customer service and administrative support. The ideal candidate will possess
excellent communication skills, attention to detail, and a compassionate manor, ensuring that
patients feel welcome and supported throughout their interactions with our practice.
Duties are listed below but are not limited to:
- Greet patients and visitors as they arrive at the practice, ensuring a positive first
impression.
- Manage patient appointments, including scheduling, rescheduling, and cancellations,
using electronic booking systems.
- Answer incoming telephone calls promptly and courteously, directing inquiries to the
appropriate staff members or departments.
- Respond to patient queries and provide information about services, opening hours, and
other relevant information.
- Assist with general administrative tasks, such as photocopying, scanning, and filing
documents.
- Adhere to practice policies and procedures, including those related to patient
confidentiality and data protection.
- Handle queries and process requests for prescription medications.
- Manage card payments for prescription medications.
Essential criteria:
- Previous experience in the receptionist role.
- Excellent interpersonal skills, with the ability to communicate effectively and empathetic
with patients and colleagues.
- Strong organisational skills and attention to detail, with the ability to multitask and
prioritise tasks efficiently.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
- Strong IT skills
Desirable criteria:
- Previous experience working within GP practice.
- GCSEs in English and Maths.
Benefits:
- 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
- Enhanced family leave
- Enhanced sick pay
Application information
Please note that we may close this advert ahead of the closing date once we have received enough qualified applications.
Job description
Job responsibilities
Job Description:
Job role: Receptionist
Job type: Permanent
Working hours: Monday 1pm to 6.30pm Wednesday, Thursday and Friday 7.45am to 1pm
Location: Lamberhurst, Tunbridge Wells
Salary: £12.21/h
About Us
We are a rapidly growing GP-led organisation with a mission to ensure that all patients have
access to comprehensive, coordinated and continuous care within a sustainable primary care
system.
We appreciate that our whole primary care system is struggling, which is causing a negative
effect on patient care and staff happiness. We believe that we can turn this around by
reimagining how primary care is delivered from the ground up by placing a focus on data
insights, technology and clinical innovation.
Ultimately, we want to improve patient access, patient experience and health outcomes to
significantly increase the quality of care for our patients. However, we can only build the best
primary care service there is if our colleagues are happy, empowered and supported within an
excellent working environment.
If you believe that there are ways to drastically improve the way primary care is delivered for
both patients and staff alike and you want to be a part of this; then we would love to meet you
and tell you more about our plans.
Overview:
We are currently seeking a friendly and organised individual to join our team as a GP
Receptionist. In this role, you will be the first point of contact for patients and visitors, providing
exceptional customer service and administrative support. The ideal candidate will possess
excellent communication skills, attention to detail, and a compassionate manor, ensuring that
patients feel welcome and supported throughout their interactions with our practice.
Duties are listed below but are not limited to:
- Greet patients and visitors as they arrive at the practice, ensuring a positive first
impression.
- Manage patient appointments, including scheduling, rescheduling, and cancellations,
using electronic booking systems.
- Answer incoming telephone calls promptly and courteously, directing inquiries to the
appropriate staff members or departments.
- Respond to patient queries and provide information about services, opening hours, and
other relevant information.
- Assist with general administrative tasks, such as photocopying, scanning, and filing
documents.
- Adhere to practice policies and procedures, including those related to patient
confidentiality and data protection.
- Handle queries and process requests for prescription medications.
- Manage card payments for prescription medications.
Essential criteria:
- Previous experience in the receptionist role.
- Excellent interpersonal skills, with the ability to communicate effectively and empathetic
with patients and colleagues.
- Strong organisational skills and attention to detail, with the ability to multitask and
prioritise tasks efficiently.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
- Strong IT skills
Desirable criteria:
- Previous experience working within GP practice.
- GCSEs in English and Maths.
Benefits:
- 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
- Enhanced family leave
- Enhanced sick pay
Application information
Please note that we may close this advert ahead of the closing date once we have received enough qualified applications.
Person Specification
Qualifications
Essential
- - Previous experience in the receptionist role.
- - Excellent interpersonal skills, with the ability to communicate effectively and empathetic
- with patients and colleagues.
- - Strong organisational skills and attention to detail, with the ability to multitask and
- prioritise tasks efficiently.
- - Flexibility to adapt to changing priorities and work in a fast-paced environment.
- - Strong IT skills
Desirable
- Desirable criteria:
- - Previous experience working within GP practice.
- - GCSEs in English and Maths.
Person Specification
Qualifications
Essential
- - Previous experience in the receptionist role.
- - Excellent interpersonal skills, with the ability to communicate effectively and empathetic
- with patients and colleagues.
- - Strong organisational skills and attention to detail, with the ability to multitask and
- prioritise tasks efficiently.
- - Flexibility to adapt to changing priorities and work in a fast-paced environment.
- - Strong IT skills
Desirable
- Desirable criteria:
- - Previous experience working within GP practice.
- - GCSEs in English and Maths.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).