Administrator - Zero Hours

Job description

Job responsibilities

Maintain and monitor the Practice appointment system.

Process personal, telephone and e-requests for appointments.

Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately.

Signposting patients to the correct service.

Initiating contact with and responding to, requests from patients, team members and external agencies.

Code data on the clinical IT system.

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information as required.

Input data on to patients healthcare records as necessary.

Direct requests for information i.e.SAR, insurance/solicitors letters and DVLA forms to the administrative team.

Manage all queries as necessary in an efficient manner.

Maintain a clean, tidy and effective work area at all times.

Monitor and maintain reception notice boards.

Support all clinical staff with general task requests.

Action incoming emails and correspondence as necessary.

Scan patient related documentation and attach scanned documents to patients healthcare records.

To support the management of repeat prescriptions, ensuring they are processed accurately and efficiently.

To read, scan, code (training provided) and action all documentation coming in to the Surgery in relation to patients and filing them on to patient records as per protocols.

Typing letters, reports and associated documentation as required.

Liaising with external agencies such as Hospitals and community services, ensuring referrals are processed efficiently.

Maintain an accurate referrals database.

Processing referrals using the electronic Referral System (ERS).

Person Specification

Experience

Essential

• Previous experience of working within a GP Surgery in a similar role.
• Experience of using EMIS, Doris and Docman.
• Flexible.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Aylesford Medical Centre

Address

Admiral Moore Drive

Royal British Legion Village

Aylesford

Kent

ME20 7SE

Employer's website

https://aylesfordmedicalcentre.nhs.uk/ (Opens in a new tab)