Job responsibilities
JOB DESCRIPTION
Role
Coordinate the running of the WNPCN Virtual and Face to Face Group Consultations and act as facilitator at these events. The Group Consultations are run as one-off events or as a programme of six to eight sessions.
Provide support to the PCN Health and Wellbeing Team.
Main responsibilities
Administration
Arrange planning meeting with all relevant staff for upcoming Group Consultations and agree the agenda.
Coordinate availability of presenters and confirm programme date or dates.
Identify appropriate patients to invite, create and send initial text invite and reminders.
Monitor registrations for the event and send out relevant paperwork to participants.
Create pre-evaluation and feedback surveys and ensure presenter slides are up to date.
Gather and format any clinical data to be presented.
Meet with presenters to ensure smooth running of the event.
Record all activities onto appropriate spreadsheets.
Post event, enter all participants attendance into their medical records and record any outcome measures and actions required.
Monitor progress of outcome measures and actions to ensure they have been completed.
Review and action patient feedback of event and send out slide presentations.
Facilitation
Attend each group consultation, online or in person.
Introduce the event and presenters, check consent and attendance of patients.
Communicate housekeeping rules and encourage completion of pre-evaluation survey.
Coordinate presenters and any slide presentations.
Monitor and coordinate questions and answers within the event.
Facilitate one to one discussions during the event and support and record patient goal planning where relevant.
Encourage completion of feedback survey at the end of the event.
Support the Health and Wellbeing Team
Work closely with the Health and Wellbeing Team to ensure any referrals received by them are appropriate to their role.
Support the team in their role of signposting and coordinating the patients journey through primary, secondary and community care.
Participate in care planning for groups of patients with specific needs, including those with long term conditions.
This job description is not intended to be exhaustive and there will be other duties you will be expected to do as part of your role as Care Coordinator.
TRAINING AND DEVELOPMENT
Stay up to date through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, demonstrating skills and activities to others who are undertaking similar work.
Subject to a performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Work closely with other clinical staff and administrative managers in the setting up and/or improving of practice systems for monitoring/measuring performance against Clinical Governance and Quality Indicator targets
Work to deliver the NHS contract requirements related to the practice (including the terms of the Quality and Outcomes Framework and locally enhanced services)
GOVERNANCE
- Produce complete and accurate records of patient consultation, in line with best practice, confidentiality, policies and procedures
- Deliver care according to NHS guidance, NICE guidelines and evidence-based care
- Take part in the maintenance of quality governance systems and processes across the Practice and its activities.
- Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.
- Work with other clinical teams on improving the quality of healthcare in response to local and national policies and initiatives as appropriate
- Evaluate patients response to health care provision and the effectiveness of care
- Support and participate in shared learning across the practice and wider organisation
- Manage, review and identify learning from patient complaints, clinical incidents and near-miss events
- Awareness of statutory safeguarding, notification processes and local guidance for children/vulnerable patients, applying relevant policies and legislation to protect them
- Ensure compliance with policies, procedures and guidelines for self and others, by taking action or alerting senior management team if the practice appears to contravene policy, or if there are concerns over any aspect of patient care.
HEALTH & SAFETY
- The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
- Comply with Practice health and safety policies by following agreed safe working procedures
- Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Reporting incidents using the organisations Incident Reporting System
CONFIDENTIALITY
- Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
- Maintain an awareness of the Freedom of Information Act.
EQUALITY AND DIVERSITY
- The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.
- No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
- The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.
OTHER DELEGATED DUTIES
This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.
