Job responsibilities
Equality, Diversity & Inclusion
A good attitude and positive action towards ED&I creates and environment where all
individuals are able to achieve their full potential. Creating such an environment is
important for three reasons: it improves operational effectiveness, it is morally the right
thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in
decisions about their treatment and care. They can expect to be treated with dignity and
respect and will not be discriminated against on any grounds including age, disability,
gender reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex or sexual orientation. Patients have a responsibility to treat other
patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can
expect to work in an environment where diversity is valued and equality of opportunity is
promoted. Staff will not be discriminated against on any grounds including age, disability,
gender reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you
treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to
maintain their health, well-being and safety. You have a duty to take reasonable care of
health and safety at work for you, your team and others, and to cooperate with employers
to ensure compliance with health and safety requirements. All personnel are to comply
with the Health and Safety at Work Act 1974, Environmental Protection Act 1990,
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Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory
legislation.
Confidentiality
This practice is committed to maintaining an outstanding confidential service. Patients
entrust and permit us to collect and retain sensitive information relating to their health and
other matters, pertaining to their care. They do so in confidence and have a right to expect
all staff will respect their privacy and maintain confidentiality at all times. It is essential that
if, the legal requirements are to be met and the trust of our patients is to be retained that
all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not
only of what they do, but how they achieve it. By continually re-examining our processes,
we will be able to develop and improve the overall effectiveness of the way we work. The
responsibility for this rests with everyone working within the practice to look for
opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver health care with
improved results across all areas of our service provision. We promote a culture of
continuous improvement, where everyone counts and staff are permitted to make
suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training
On arrival at the practice all personnel are to complete a practice induction programme;
this is managed by the Deputy Practice Manager.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff are
equipped with the appropriate skills, knowledge, attitude and competences to perform
their role. All staff will be required to partake and complete mandatory training as directed
by the training coordinator, as well as participating in the practice training programme.
Staff will also be permitted (subject to approval) to undertake external training courses
which will enhance their knowledge and skills, progress their career and ultimately, enable
them to improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential
in multidisciplinary environments. Effective communication is essential and all staff must
ensure they communicate in a manner which enables the sharing of information in an
appropriate manner.
Service Delivery
Staff at St Marks PMS must adhere to the information contained with practice policies and
regional directives, ensuring protocols are adhered to at all times. Staff will be given
detailed information during the induction process regarding policy and procedure.
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Security
The security of the practice is the responsibility of all personnel. Staff must ensure they
remain vigilant at all times and report any suspicious activity immediately to their line
manager. Under no circumstances are staff to share the codes for the door locks to
anyone and are to ensure that restricted areas remain effectively secured.