Care Navigator (Receptionist)

Job description

Job responsibilities

Job Summary (Receptionist / Care Navigator)

An exciting opportunity has arisen to join the reception and care navigation team at Dunsville Medical Centre, Doncaster.

You will provide face-to-face and telephone support to our patients, working alongside our friendly reception, administrative and clinical teams to ensure patients receive the best possible experience. The ideal candidate will have a wider knowledge (or happy to learn) of general practice and the associated administrative roles.

We would like applicants to use NHS jobs to apply however you maycontact the practice for an informal conversation if you require more information.

Main Duties of the Job

The primary responsibilities of this role include:

• Providing care navigation, including assisting patients to access the most appropriate service.
• Booking appointments, managing triage requests and guiding patients through practice processes.
• Processing repeat prescription requests and handling general patient enquiries.
• Carrying out general office and administrative duties, including filing, photocopying, scanning and dealing with incoming correspondence.
• Supporting the wider reception and clinical team to ensure smooth day-to-day running of the practice.

About the Organisation

Dunsville Medical Centre is a long established, busy GP practice providing high quality care to our local community. Our team works hard to maintain excellent patient service, whilst supporting one another in a positive, friendly, and collaborative working environment.

We place strong emphasis on staff wellbeing, teamwork and professional support, ensuring every team member feels valued and able to contribute to the smooth running of the practice.

Interested?

We welcome applications from individuals with strong communication skills, excellent customer service experience, and the ability to remain organised in a busy environment. Prior GP experience would be beneficial.

For an informal discussion or to find out more about the role, please contact the surgery https://dunsvillemedicalcentre.nhs.uk/

Person Specification

Experience

Essential

• Good IT literacy e.g. use of email, electronic records, scanning
• Experience in a customer facing or administrative role
• Experience dealing with the public in a busy environment
• Ability to communicate clearly and professionally, both face-to-face and over the telephone using computers and handling information accurately

Desirable

• Experience in a healthcare reception role
• Experience of SystmOne (Clinical System)

Qualifications

Essential

• Qualifications
• Good general standard of education
• Good standard of IT literacy

Desirable

• Ability to stay calm, organised and polite under pressure
• Good attention to detail, especially when handling patient information
• Ability to work flexibly as part of a team, responding to changing workload and practice needs.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dunsville Medical Centre

Address

Dunsville Health Centre

High Street

Dunsville

Doncaster

South Yorkshire

DN7 4BY

Employer's website

https://dunsvillemedicalcentre.nhs.uk/ (Opens in a new tab)