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Avenham Surgery

GP Receptionist

The closing date is 18 September 2025

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Job summary

We are looking to recruit a Medical Receptionist with a can do approach to join us in our fast paced practice. You will be required to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Main duties of the job

  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Ensuring appropriate appointment booking when requested by patients, GPs or nurses. Completing day-to-day administration tasks such as handling inbound documents, registering new patients, data entry, prescription requests and recall of patients. Promotion and compliance with safeguarding of all of our service users. Using your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general queries, explain procedures and make new and follow up appointments. Scanning of patient related documentation and attaching scanned documents to patients healthcare records.

    • Accept test samples from patients and deal with accordingly. Support all clinical staff with general administrative tasks as requested

    About us

    Avenham Surgery is an inner city practice with a patient population of approximately 7,500. We are close to the motorway with easy access to the coast and country side.

    We have a very friendly practice team with a varied skill mix including GPs ENP, PN, NA and HCA. We also have access to our PCN SP and mental health workers. All of whom are supported by our administration team.

    We are a training practice and take medical students, student PA and have an FY2 on rotation.

    Details

    Date posted

    02 September 2025

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    A5618-25-0007

    Job locations

    Avenham Health Centre

    Avenham Lane

    Preston

    PR1 3RG


    Job description

    Job responsibilities

    MAIN DUTIES AND RESPONSIBILITIES

    Greet patients and visitors to the practice.

    Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.

    Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.

    Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets.

    Ensure computerised appointment system is up-to-date.

    Respond and/or redirect all patient and visitor requests accordingly.

    Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

    Set-up of new patients onto the computer system.

    Advise patients of relevant charges for private services, accept payment and issue receipts for same.

    Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.

    Ensure correspondence, reports, results etc. are filed electronically in correct patient record. To scan hospital correspondence and attach to computer system with the appropriate read code, ensuring they are all filled away once attached.

    Ensure reception and waiting areas are kept neat and tidy

    Re-stocking of information leaflets as appropriate

    Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

    Undertake administration tasks as allocated on rota organised by Practice Manager.

    Action start and end of day procedures. Checking the out of hours telephone switch over is operating effectively before leaving the premises

    Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

    Check emails on a daily basis.

    Regularly check tasks in EMIS to check all messages have been actioned.

    Participate in relevant internal and external training to maintain a high standard of work and continued lifelong learning.

    To maintain good communication with all colleagues and encourage good working relationship with all members of the practice.

    Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

    Compliance with data security and protection

    Answer the telephone in a timely manner and ensure all missed calls are called back

    To ensure at all times security of working rooms, patients records etc. To ensure practice premises are left secure and prescriptions are locked away at all times

    To ensure strict confidentiality is maintained at all times

    To attend and participate in practice meetings, if required to do so.

    Job description

    Job responsibilities

    MAIN DUTIES AND RESPONSIBILITIES

    Greet patients and visitors to the practice.

    Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.

    Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.

    Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets.

    Ensure computerised appointment system is up-to-date.

    Respond and/or redirect all patient and visitor requests accordingly.

    Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

    Set-up of new patients onto the computer system.

    Advise patients of relevant charges for private services, accept payment and issue receipts for same.

    Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.

    Ensure correspondence, reports, results etc. are filed electronically in correct patient record. To scan hospital correspondence and attach to computer system with the appropriate read code, ensuring they are all filled away once attached.

    Ensure reception and waiting areas are kept neat and tidy

    Re-stocking of information leaflets as appropriate

    Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

    Undertake administration tasks as allocated on rota organised by Practice Manager.

    Action start and end of day procedures. Checking the out of hours telephone switch over is operating effectively before leaving the premises

    Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

    Check emails on a daily basis.

    Regularly check tasks in EMIS to check all messages have been actioned.

    Participate in relevant internal and external training to maintain a high standard of work and continued lifelong learning.

    To maintain good communication with all colleagues and encourage good working relationship with all members of the practice.

    Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

    Compliance with data security and protection

    Answer the telephone in a timely manner and ensure all missed calls are called back

    To ensure at all times security of working rooms, patients records etc. To ensure practice premises are left secure and prescriptions are locked away at all times

    To ensure strict confidentiality is maintained at all times

    To attend and participate in practice meetings, if required to do so.

    Person Specification

    Qualifications

    Essential

    • GCSE grade A to C in English and Maths,
    • experience of working in primary care,
    • experience of working in a GP practice,
    • EMIS Web experience
    Person Specification

    Qualifications

    Essential

    • GCSE grade A to C in English and Maths,
    • experience of working in primary care,
    • experience of working in a GP practice,
    • EMIS Web experience

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Avenham Surgery

    Address

    Avenham Health Centre

    Avenham Lane

    Preston

    PR1 3RG


    Employer's website

    https://www.avenhamsurgery.nhs.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Avenham Surgery

    Address

    Avenham Health Centre

    Avenham Lane

    Preston

    PR1 3RG


    Employer's website

    https://www.avenhamsurgery.nhs.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Andrea Bennett

    Andrea.bennett1@nhs.net

    01772503499

    Details

    Date posted

    02 September 2025

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    A5618-25-0007

    Job locations

    Avenham Health Centre

    Avenham Lane

    Preston

    PR1 3RG


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