Job responsibilities
To work within the guidelines and policies of the Practice
To ensure that statutory requirements are met at all times and to implement practice policies, as directed by the Practice Manager.
To ensure that safe systems of work are practiced and that the agreed health and safety policies are adhered to.
To be aware of the responsibility of every employee to have regard for safety for him or herself and others at work in the Health and Safety at Work Act
To be conversant to with the practice fire regulations
As well as the reception team there is a need to work closely with GPs, nursing and office staff to ensure the smooth running of the practice, reporting any problems encountered to the appropriate person.
Training requirements will be monitored by yearly appraisal.
Personal development will be encouraged and supported by the Practice.
It is the individuals responsibility to remain up to date with recent developments within the practice and the NHS.
Participate in education and training and the induction of all members of the practice staff where appropriate
It will be necessary to attend various Practice meetings as requested which may fall outside normal working hours. The only reason for not attending will be annual, study or sick leave.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Reception duties
Greet patients and Respond to all queries and requests for assistance from patients and other visitors
Monitor flow of patients ensuring the appointment system accurately reflects the arrival of patients
Ensure patients without appointments, but who need an urgent consultation, are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed correctly
Advise patients of relevant charges for private services, accept payment and issue receipts keeping records of such payments up to date
Enter requests for home visits in the diary stating reason and including relevant information and where necessary refer to the duty doctor
Action requests for ambulance transportation and enter details on the computer
Ensure reception and waiting areas are kept neat and tidy
2. Repeat prescribing system
Receive patients requests for prescriptions whether in writing; in person; over the telephone
Action requests for repeat prescriptions while maintaining the Practices policy of generic prescribing and where appropriate 28 day prescribing.
Ensure out of date repeats are brought to the attention of the registered doctor and appropriate subsequent action taken
Report any problems and ensure that follow up action is taken to resolve such matters
3. Appointment system
Ensure total familiarity with all appointment systems including regular and incidental variations
Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record
Monitor effectiveness of the system and report any problems or variations
4. Telephone system
Receive and make calls as required answering any queries that arise
Divert calls and take messages as appropriate ensuring accuracy
5. Start and end of day procedures
Open up premises at the start of the day: set alarm to day function and make all the necessary preparations to receive patients.
Secure premises at end of the day: ensure building is totally secured, internal lights turned off, computer system secure and alarm activated if you are the last to leave.
6. Any other delegated duties considered appropriate to the post by the Practice Manger.