Go back

Receptionist

Bower Mount Medical Practice

Information:

This job is now closed

Job summary

Would you like to be part of a friendly team, who have a history of delivering dedicated and holistic patient care, to a list of approx 12000 patients?

Here at Bower Mount Medical Practice, we are looking to recruit a friendly and enthusiastic individual to support patients and clinicians as a receptionist, welcoming and helping patients at our reception desk, and patients contacting the Practice via telephone triage.

The successful applicant must have excellent communication skills, with a calm and measured approach, as this can be a busy and demanding role.

Strong people and organisational skills are required to meet the needs of the role, as well as being adaptable to change.

Experience of working in General Practice, or a customer service history would be beneficial, but not essential.

Main duties of the job

Helping patients at the reception desk.

Helping patients through telephone triage.

Supporting the practice with other administrative work.

About us

Bower Mount Medical Practice, is situated at 1, Bower Mount Road Maidstone, catering healthcare for about 12000 patients.

More details can be found at

https://www.bowermountmedical.co.uk/

Date posted

16 January 2024

Pay scheme

Other

Salary

Depending on experience competitive

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5605-24-0001

Job locations

Bower Mount Medical Practice

Bower Mount Road

Maidstone

ME16 8AX


Job description

Job responsibilities

1.Job Details

(a) Responsible to: Reception Team Leader

(b) Essential Qualifications: GCSE equivalent English & Maths

(c) Essential Experience:

Team player

Good IT skills

Customer service skills

2. Job Summary (Description of main purpose of job):

Provision of efficient reception service for patients and clinicians

Liaison with outside agencies and services on behalf of patients and clinicians

Triage patients as per practice protocols and guidelines

Support other team members to ensure that workload is fairly covered and shared

Answer telephone calls quickly and efficiently as per practice guidelines and protocols

3. Key Tasks:

Answer incoming telephone calls to the Practice

Check patients in for appointments

Make appointments for patients both face to face and by telephone

Deal with e-mails sent to practice generic e-mail address

Open & close surgery

Understand and use EMIS clinical system as per practice guidelines

Deal with patient queries

Use appointments system efficiently and effectively

Book clinics

Deal with TASKS on EMISweb

LRU referrals

Chaperone patients

Complete NHS paperwork as required

Provide cover for absent colleagues

Any other task as required by partners or practice manager

Job description

Job responsibilities

1.Job Details

(a) Responsible to: Reception Team Leader

(b) Essential Qualifications: GCSE equivalent English & Maths

(c) Essential Experience:

Team player

Good IT skills

Customer service skills

2. Job Summary (Description of main purpose of job):

Provision of efficient reception service for patients and clinicians

Liaison with outside agencies and services on behalf of patients and clinicians

Triage patients as per practice protocols and guidelines

Support other team members to ensure that workload is fairly covered and shared

Answer telephone calls quickly and efficiently as per practice guidelines and protocols

3. Key Tasks:

Answer incoming telephone calls to the Practice

Check patients in for appointments

Make appointments for patients both face to face and by telephone

Deal with e-mails sent to practice generic e-mail address

Open & close surgery

Understand and use EMIS clinical system as per practice guidelines

Deal with patient queries

Use appointments system efficiently and effectively

Book clinics

Deal with TASKS on EMISweb

LRU referrals

Chaperone patients

Complete NHS paperwork as required

Provide cover for absent colleagues

Any other task as required by partners or practice manager

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • Qualified to NVQ level 2 in Health and Social Care.
  • Experience of working in a healthcare setting.
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • Qualified to NVQ level 2 in Health and Social Care.
  • Experience of working in a healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bower Mount Medical Practice

Address

Bower Mount Medical Practice

Bower Mount Road

Maidstone

ME16 8AX


Employer's website

https://www.bowermountmedical.co.uk/ (Opens in a new tab)

Employer details

Employer name

Bower Mount Medical Practice

Address

Bower Mount Medical Practice

Bower Mount Road

Maidstone

ME16 8AX


Employer's website

https://www.bowermountmedical.co.uk/ (Opens in a new tab)

For questions about the job, contact:

HR lead

Joanne Newby

joanne.newby2@nhs.net

01622357277

Date posted

16 January 2024

Pay scheme

Other

Salary

Depending on experience competitive

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5605-24-0001

Job locations

Bower Mount Medical Practice

Bower Mount Road

Maidstone

ME16 8AX


Privacy notice

Bower Mount Medical Practice's privacy notice (opens in a new tab)