Referrals Clerk

Job responsibilities

Overview: We are seeking a Referral Clerk to manage and process patient referrals, ensuring timely coordination with internal teams and external providers. Experience with NHS systems, particularly the Electronic Referral Service (ERS), is highly desirable.

Key Duties:

• Process and track patient referrals accurately.

• Verify details and update electronic systems.

• Coordinate appointments and follow up on pending referrals.

• Maintain confidentiality and support administrative tasks.

Experience

Essential

• Experience: Previous experience in administrative support, clerical work, or healthcare office operations.
• Technical Skills: Proficient in using computers, MS Office, and database systems.
• Knowledge: Understanding of patient referral processes; familiarity with NHS policies and confidentiality requirements.
• Communication Skills: Excellent written and verbal communication skills, able to interact professionally with staff, patients, and external partners.
• Organisational Skills: Strong attention to detail, able to prioritise tasks and manage time effectively.
• Discretion: Ability to handle sensitive patient information confidentially and professionally.
• Desirable Criteria:
• Previous experience with NHS Electronic Referral Service (ERS).
• Knowledge of healthcare systems and workflows.
• Experience in coordinating appointments or scheduling services.
• Personal Attributes:
• Reliable, proactive, and motivated.
• Able to work both independently and as part of a team.
• Flexible and adaptable to changing priorities.
• Committed to delivering high-quality patient service.

Desirable

• Experience: Previous experience in administrative support, clerical work, or healthcare office operations.
• Technical Skills: Proficient in using computers, MS Office, and database systems.
• Knowledge: Understanding of patient referral processes; familiarity with NHS policies and confidentiality requirements.
• Communication Skills: Excellent written and verbal communication skills, able to interact professionally with staff, patients, and external partners.
• Organisational Skills: Strong attention to detail, able to prioritise tasks and manage time effectively.
• Discretion: Ability to handle sensitive patient information confidentially and professionally.
• Desirable Criteria:
• Previous experience with NHS Electronic Referral Service (ERS).
• Knowledge of healthcare systems and workflows.
• Experience in coordinating appointments or scheduling services.
• Personal Attributes:
• Reliable, proactive, and motivated.
• Able to work both independently and as part of a team.
• Flexible and adaptable to changing priorities.
• Committed to delivering high-quality patient service.

NHS ERS System

Desirable

• NHS Electronic referral system