Job summary
Health and wellbeing coaches are non-clinical, personalised care roles.
They work with people with physical and/or mental health conditions, people with long-term conditions and those at risk of developing them. They focus on improving health related outcomes by working with people to set personalised goals. Health and wellbeing coaches offer people support to increase their self-efficacy, motivation, and commitment to make changes to their lifestyle and improve their health. Health coaches are experts in behaviour change, working in a person-centred way they are not directive or prescriptive and they do not give advice. Evaluations show that health coaching can produce positive effects on adoption of healthy behaviours, improving physical activity, weight management, body mass index (BMI), blood glucose levels (HBA1c) and dietary fat, along with improving patient satisfaction and quality of life.
Health and wellbeing coaches will take an approach that considers the whole person in addressing existing issues and encourages proactive prevention of new and existing illnesses. They will take an approach that is non-judgemental, based on strong communication and negotiation skill, which supports personal choice and positive risk taking, addresses potential consequences and ensures patients understand the accountability of their own decisions, making the patient at the centre of every conversation.
Main duties of the job
Take referrals from the practice team including GPS, Practice Nurses, Social Prescribers, Clinical Pharmacists and Physiotherapists who will have identified patients that meet the criteria for Health and Wellbeing coaches.
Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement and achieve their personalised objectives. This will include sitting in consultation with a patient and providing them with advice, guidance, and a management plan, personalised to their individual needs. It could include dietetics and healthy eating, lifestyle medicine and getting active, safe activities and personal coaching and motivation.
Ensure all interventions and coaching are designed to empower patients to be active participants in their own healthcare, empower them to manage their own health and wellbeing, and live independently.
Work with the broader MDT to maximise the support available to patients, to connect patients to community-based activities which support them to take increased control of their health and wellbeing.
It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies
- Work with practices to identify trends and patterns of why patients may frequently attend/ not attend their practice appointments which could be affecting their health and well being.
- Promote Health and Wellbeing as an approach across the PCN.
About us
We are a 6 practice PCN with approximately 65,000 patients. We are rapidly developing our multi-disciplinary workforce, embedding our roles, developing our team that makes a real difference to our patients and our practices.
Job description
Job responsibilities
Health and wellbeing coaches are non-clinical, personalised care roles. They work with people with physical and/or mental health conditions, people with long-term conditions and those at risk of developing them. They focus on improving health related outcomes by working with people to set personalised goals. Health and wellbeing coaches offer people support to increase their self-efficacy, motivation, and commitment to make changes to their lifestyle and improve their health. Health coaches are experts in behaviour change, working in a person-centred way they are not directive or prescriptive and they do not give advice. Evaluations show that health coaching can produce positive effects on adoption of healthy behaviours, improving physical activity, weight management, body mass index (BMI), blood glucose levels (HBA1c) and dietary fat, along with improving patient satisfaction and quality of life.
Health and wellbeing coaches will take an approach that considers the whole person in addressing existing issues and encourages proactive prevention of new and existing illnesses. They will take an approach that is non-judgemental, based on strong communication and negotiation skill, which supports personal choice and positive risk taking, addresses potential consequences and ensures patients understand the accountability of their own decisions, making the patient at the centre of every conversation.
Job description
Job responsibilities
Health and wellbeing coaches are non-clinical, personalised care roles. They work with people with physical and/or mental health conditions, people with long-term conditions and those at risk of developing them. They focus on improving health related outcomes by working with people to set personalised goals. Health and wellbeing coaches offer people support to increase their self-efficacy, motivation, and commitment to make changes to their lifestyle and improve their health. Health coaches are experts in behaviour change, working in a person-centred way they are not directive or prescriptive and they do not give advice. Evaluations show that health coaching can produce positive effects on adoption of healthy behaviours, improving physical activity, weight management, body mass index (BMI), blood glucose levels (HBA1c) and dietary fat, along with improving patient satisfaction and quality of life.
Health and wellbeing coaches will take an approach that considers the whole person in addressing existing issues and encourages proactive prevention of new and existing illnesses. They will take an approach that is non-judgemental, based on strong communication and negotiation skill, which supports personal choice and positive risk taking, addresses potential consequences and ensures patients understand the accountability of their own decisions, making the patient at the centre of every conversation.
Person Specification
Qualifications
Essential
- - NVQ Level 3, Advanced level or equivalent qualifications or working towards
- - Demonstrable commitment to professional and personal development
Desirable
- - Training in motivational coaching and interviewing or equivalent experience
Experience
Essential
- - Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work
- - Experience of supporting people, their families and carers in a related role (including unpaid work)
- - Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
- - Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups.
- - Experience of data collection and using tools to measure the impact of services
- - Experience of partnership/collaborative working and of building relationships across a variety of organisations
- - Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- - Ability to work flexibly and enthusiastically within a team or on own initiative
- - Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
- - Have awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when the persons needs are beyond the scope of the role for example, when there is a mental health need requiring a qualified practitioner
Desirable
- - Local knowledge of VCSE and community services
- - Knowledge of how the NHS works, including primary care and MDT working
Personal Qualities
Essential
- - Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way
- - Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respectful of lifestyles and diversity
- - Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- - Able to support people in a way that inspires trust and confidence, motivating others to reach their potential, adapting to individual levels of activation and health literacy
- - Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders, adapting communication styles accordingly
Person Specification
Qualifications
Essential
- - NVQ Level 3, Advanced level or equivalent qualifications or working towards
- - Demonstrable commitment to professional and personal development
Desirable
- - Training in motivational coaching and interviewing or equivalent experience
Experience
Essential
- - Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work
- - Experience of supporting people, their families and carers in a related role (including unpaid work)
- - Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
- - Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups.
- - Experience of data collection and using tools to measure the impact of services
- - Experience of partnership/collaborative working and of building relationships across a variety of organisations
- - Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- - Ability to work flexibly and enthusiastically within a team or on own initiative
- - Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
- - Have awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when the persons needs are beyond the scope of the role for example, when there is a mental health need requiring a qualified practitioner
Desirable
- - Local knowledge of VCSE and community services
- - Knowledge of how the NHS works, including primary care and MDT working
Personal Qualities
Essential
- - Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way
- - Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respectful of lifestyles and diversity
- - Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- - Able to support people in a way that inspires trust and confidence, motivating others to reach their potential, adapting to individual levels of activation and health literacy
- - Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders, adapting communication styles accordingly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
