Job summary
Nuneaton and Bedworth PCN are looking for an organised,
dedicated Enhanced Access Service Administrator to work alongside the current
Service Coordinators, and wider administrative and clinical team.
What is Enhanced Access?
We provide enhanced access appointments on behalf of our 11
Member Practices outside of their ordinary (core) work hours, usually between
the hours of 6.30pm to 8pm Mondays to Fridays and between 9am and 5pm on
Saturdays, these hours can vary due to development of the services that are
delivered.
The Enhanced Access Service provides a varied range of
services, from GP, nurse and other clinical appointments from our 2 base sites
in Nuneaton and Bedworth, and also in Community settings as required, The PCN
EA Service continuously identifies its population needs and supports in running
additional clinical services aimed at supporting access for patients at times
to suit them, these include health checks, immunisations (including COVID 19,
flu clinics and childhood immunisations), hypertension reviews, diabetes
reviews and renal cardio-metabolic clinics.
The role of the administrator will require flexibility, and
the ability to cover hours Monday to Friday between 09.00 20.00 that will be
planned on a weekly rota to ensure core enhanced access hours are covered and
supported.
Main duties of the job
To provide administration support and reception
services to the Enhanced Access Service.
To provide administration support and reception
services for the additional clinical services or clinics provided by the PCN
including call/recalls to patients.
Supporting the Enhanced Access Service remote
bookings within EMIS.
Ensure appropriateness of appointments in
compliance with the inclusion criteria
Advise PCN Practices of any inappropriate
bookings for the Enhanced Access Service
Book/arrange referral appointments using the
electronic referral system and email systems and action/follow-up on the
e-RS worklists, enquiries and alerts.
Be part of the Enhanced Access team communication
channels and update any changes to schedule.
Co-ordinate and note take at the scheduled EA meetings and briefing sessions
Support the EA Team Coordinators with day-to-day
activities, and deputise during times of annual leave, educational leave and
other absences as required.
Actively input into the development of new and
existing services and resources.
Communicate and complete stock take for Enhanced
Access Service consumables.
Manage data bases and spreadsheets and collation
of information.
Ensure reporting templates are kept updated with accuracy.
About us
Nuneaton and Bedworth PCN - About us - Our Values
To meet the changing needs of our local population by
addressing the health and funding inequalities, through consistent delivery of
high-quality services, by a highly skilled and motivated workforce.
Driven by innovation, passion and collaboration,
we work with great integrity to have a patient centred vision to have a strong
presence in our communities.
The Context
Nuneaton and Bedworth Primary Care Network (NBPCN) is the
largest PCN in Warwickshire and has a diverse population made up of 11 GP
Practices serving a population of almost 104,000 patients (January 2025).
Health inequality impacts our patients: Nuneaton and
Bedworth have higher than average levels of deprivation, BAME populations and
poorer health outcomes, and as a PCN we are very proud of the work that takes
place to address these health inequalities.
Job description
Job responsibilities
Main Duties and
Responsibilities
To
provide administration support and reception services to the Enhanced Access
Service.
To
provide administration support and reception services for the additional
clinical services or clinics provided by the PCN including call/recalls to
patients
Supporting
the Enhanced Access Service remote bookings within EMIS
Ensure
appropriateness of appointments in compliance with the inclusion criteria
Advise
PCN Practices of any inappropriate bookings for the Enhanced Access Service
Book/arrange
referral appointments using the electronic referral system and email
systems and action/follow-up on the e-RS worklists, enquiries and alerts
Be
part of the Enhanced Access team communication channels and update any changes
to schedule
Co-ordinate
and note take at routine EA meetings and briefing sessions
Support
the EA Team Coordinators with day-to-day activities, and deputise during times
of annual leave, educational leave and other absences as required
Actively
input into the development of new and existing services and resources
Communicate
and complete stock take for Enhanced Access Service consumables
Manage
data bases and spreadsheets and collation of information
Ensure
reporting templates are kept updated with accuracy
Safety,
Quality and Patient Experience
1 Involved
with maintaining the highest levels of operational delivery and ensuring
consistent quality of care for patients, as well as taking a key role in
actively promoting the values of the organisation and supporting the
organisation to achieve its aims.
2 Be able to demonstrate that systems and
processes of risk management are in place to monitor, mitigate and address risk
across the PCN Enhanced Access service and to capture and report on incidents
at all levels and to monitor progress of actions.
3 Support the delivery of quality
indicators/ schedules, reporting through assurance processes.
4 Support the undertaking of external
reviews (e.g., CQC), ensuring the provision of information and appropriate
actions to respond to issues and recommendations made.
5 Ensure appropriate policies, procedures
and systems are in place for formal complaints and feedback.
6 Ensure appropriate patient experience feedback
mechanisms and measures are in place to support optimum patient experience.
Job description
Job responsibilities
Main Duties and
Responsibilities
To
provide administration support and reception services to the Enhanced Access
Service.
To
provide administration support and reception services for the additional
clinical services or clinics provided by the PCN including call/recalls to
patients
Supporting
the Enhanced Access Service remote bookings within EMIS
Ensure
appropriateness of appointments in compliance with the inclusion criteria
Advise
PCN Practices of any inappropriate bookings for the Enhanced Access Service
Book/arrange
referral appointments using the electronic referral system and email
systems and action/follow-up on the e-RS worklists, enquiries and alerts
Be
part of the Enhanced Access team communication channels and update any changes
to schedule
Co-ordinate
and note take at routine EA meetings and briefing sessions
Support
the EA Team Coordinators with day-to-day activities, and deputise during times
of annual leave, educational leave and other absences as required
Actively
input into the development of new and existing services and resources
Communicate
and complete stock take for Enhanced Access Service consumables
Manage
data bases and spreadsheets and collation of information
Ensure
reporting templates are kept updated with accuracy
Safety,
Quality and Patient Experience
1 Involved
with maintaining the highest levels of operational delivery and ensuring
consistent quality of care for patients, as well as taking a key role in
actively promoting the values of the organisation and supporting the
organisation to achieve its aims.
2 Be able to demonstrate that systems and
processes of risk management are in place to monitor, mitigate and address risk
across the PCN Enhanced Access service and to capture and report on incidents
at all levels and to monitor progress of actions.
3 Support the delivery of quality
indicators/ schedules, reporting through assurance processes.
4 Support the undertaking of external
reviews (e.g., CQC), ensuring the provision of information and appropriate
actions to respond to issues and recommendations made.
5 Ensure appropriate policies, procedures
and systems are in place for formal complaints and feedback.
6 Ensure appropriate patient experience feedback
mechanisms and measures are in place to support optimum patient experience.
Person Specification
Qualities & Attributes
Essential
- Kindness - a commitment to improving patient care
- Flexibility
- Resourceful
Experience
Essential
- Experience with EMIS is preferred, with tasks and referrals experience
- Working co-operatively across organisational systems
- Experience of working with highly confidential, sensitive or contentious information
- Strong organisational and time management skills and evidence of working in a systematic manner
- Ability to work autonomously managing specific aspects of the service
- Skills for communication on complex information and administrative matters requiring developed interpersonal and oral or written communication skills
- Understanding confidentiality and data protection
- Experience of working in the NHS
Desirable
- Minimum of 2 years administration experience in any setting
- Experience of General Practice
Knowledge and Skills
Essential
- Excellent time management and organisational skills
- Excellent interpersonal skills
- Ability to work effectively as a team member and independently.
- Strong problem solving and analytical skills
- Excellent verbal and written communication skills.
- IT skills-proficiency in Microsoft word, Excel and outlook and in clinical systems such as EMIS or System One.
- Ability to multitask.
Desirable
- Knowledge of local health services and providers
- Competency and interest in digital solutions to health and be able to promote these
Qualifications
Essential
- Minimum GCSE or O levels in English and Mathematics
- Evidence of ongoing learning
- Demonstrable commitment to professional and personal development
Desirable
Other
Essential
- Full driving licence and access to a car to drive between sites
Person Specification
Qualities & Attributes
Essential
- Kindness - a commitment to improving patient care
- Flexibility
- Resourceful
Experience
Essential
- Experience with EMIS is preferred, with tasks and referrals experience
- Working co-operatively across organisational systems
- Experience of working with highly confidential, sensitive or contentious information
- Strong organisational and time management skills and evidence of working in a systematic manner
- Ability to work autonomously managing specific aspects of the service
- Skills for communication on complex information and administrative matters requiring developed interpersonal and oral or written communication skills
- Understanding confidentiality and data protection
- Experience of working in the NHS
Desirable
- Minimum of 2 years administration experience in any setting
- Experience of General Practice
Knowledge and Skills
Essential
- Excellent time management and organisational skills
- Excellent interpersonal skills
- Ability to work effectively as a team member and independently.
- Strong problem solving and analytical skills
- Excellent verbal and written communication skills.
- IT skills-proficiency in Microsoft word, Excel and outlook and in clinical systems such as EMIS or System One.
- Ability to multitask.
Desirable
- Knowledge of local health services and providers
- Competency and interest in digital solutions to health and be able to promote these
Qualifications
Essential
- Minimum GCSE or O levels in English and Mathematics
- Evidence of ongoing learning
- Demonstrable commitment to professional and personal development
Desirable
Other
Essential
- Full driving licence and access to a car to drive between sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
