Practice Manager

Job description

Job responsibilities

Strategic Leadership & Business Management

Provide strategic and operational leadership across all practice functions.

Monitor and review contract performance, lead on contract sign-up and compliance.

Identify and present new business opportunities and solutions to GP Partners.

Lead on business development, systems implementation, and project management.

Leading compliance, governance, and quality improvement processes.

Ensuring ongoing compliance with Care Quality Commission (CQC) standards and maintaining readiness for inspections.

Contributing to service development, workforce planning, and sustainability.

Develop, review, and update business protocols and procedures.

Manage procurement of equipment, supplies, and services within budget.

Maintain comprehensive insurance coverage including for premises and operations.

Represent the practice at external meetings, including PCN and ICB forums.

Lead the practices online presence and digital communications.

Plan, schedule, and chair internal meetings, ensuring effective follow-up on actions.

Oversee premises management, including maintenance, safety, and security.

Conduct annual risk assessments and ensure compliance with fire safety legislation.

Flexibility is essential, as the role will involve working across both practice sites, responding to changing priorities, and supporting various operational needs.

Financial Management

Maximise income and manage overheads to improve profitability.

Oversee service contracts (e.g., utilities, maintenance) ensuring value for money.

Quality, Compliance & Governance

Lead on continuous improvement and change initiatives.

Implement national, local, and practice-specific quality standards.

Oversee patient services and manage demand and capacity planning.

Ensure clinicians are appropriately registered, revalidated, and insured.

Maintain CQC registration and compliance as the registered manager.

Ensure achievement of QOF, Local Incentive targets and other performance indicators.

Lead on Equality & Diversity and Health & Safety across the practice.

Acting as a Data Protection Lead, ensuring robust systems are in place for handling patient and staff data securely and in line with legal requirements including IT systems, GDPR compliance, and data security.

Respond to Freedom of Information requests and manage complaints and significant events.

Promote a culture of safety, quality, and risk awareness.

Implementing effective systems for the resolution of disciplinary and grievances issues.

Partake and organize audits, liaise with Partners for clinical audits and allocate and monitor as required.

Financial Responsibilities

Maximise income and manage overheads to improve profitability.

Oversee service contracts (e.g., utilities, maintenance) ensuring value for money.

Liaise effectively with finance colleagues and external accountants.

Lead financial forecasting and budget planning to support strategic decision-making.

Monitor financial performance and ensure alignment with practice goals.

Regular financial reports for GP Partners, highlighting key metrics and trends.

Manage payroll processes, ensuring accuracy and compliance with employment regulations.

Ensure compliance with financial regulations and maintain accurate financial records.

Information Technology (IT) and Digital Systems

Oversee the implementation and maintenance of clinical and administrative IT systems (e.g., EMIS).

Ensure data security and compliance with information governance standards.

Coordinate with IT support providers for troubleshooting and upgrades.

Promote digital transformation initiatives, including online booking, e-consultations, and digital communications.

Train staff on new technologies and digital tools.

Monitor system performance and ensure business continuity planning.

Human Resources

Lead all HR functions in line with NHS standards and employment legislation.

Line manage administrative staff and support non-clinical management of nursing and GP teams.

Ensure recruitment, retention, induction, and training of staff is in place and oversee for compliance.

Implement performance management and staff appraisal / reviews processes.

Monitor and develop staff skill mix and role boundaries.

Ensure all staff have appropriate DBS checks and employment documentation.

Maintain and update employment policies and procedures.

Monitor staff leave and sickness in line with Practice Policies

Communication & Engagement

Communicate effectively with internal teams, external agencies, patients, and carers.

Support patient engagement and involvement through the Patient Group.

Recognise and respond to diverse communication needs.

Monitor and update practice website and online services including email and sms communications.

Patient Care and Experience

Ensure that patients receive high-quality, compassionate, and timely care in line with clinical and administrative standards.

Oversee systems for patient registration, appointment scheduling, referral, and follow-ups

Respond to patient feedback and complaints, ensuring concerns are addressed promptly.

Support initiatives that improve access, equity, and health outcomes.

Support and manage Patient Participation Group

Health & Safety and Infection Control

Ensure compliance with health and safety regulations across the practice

Oversee infection prevention and control measures, including staff training and audits

Maintain a safe environment for patients, staff and visitors

Lead on risk assessments and ensure appropriate action plans are in place.

Staff Training and Development

Ensure all staff receive appropriate and timely training inline with regulatory and practice standards

Monitor compliance with mandatory training requirements

Promote continuous professional development and a culture of learning.

Person Specification

Experience

Essential

• experience in:
• - communication oral and written and presenting to teams
• -strong IT skills
• -excellent leadership skills
• -ability to network and build relationships
• -ability to develop, implement and embed policy and procedure
• -ability to motivate teams, including team building
• -be confident, assertive and resilient, ability to drive and deliver change effectively.
• -Flexibility to work outside of core office hours
• -To be discreet and always maintain confidientility.

Qualifications

Essential

• Good standard of education with ecellent literacy and numeracy skills.
• Leadership and / or management qualification
• or AMSPAR qualification

Desirable

• Experience
• -of working with the general public.
• -of managing accounting procedure including budget, payroll and cash flow forcasting
• -working in a healthcare setting
• -of managing large multidisciplinary teams
• -performance management
• -developing and implementing projects
• -health & saety experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Ecclesbourne Practice

Address

Ecclesbourne Practice

Warwick Terrace, Lea Bridge Road

Walthamstow

E17 9DP

Employer's website

https://www.ecclesbourneandrodingvalley.nhs.uk/ (Opens in a new tab)