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Hollymoor Medical Centre

Medical administrator

The closing date is 15 August 2025

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Job summary

Medical Administrators play a vital role in creating a positive first impression and ensuring the smooth front desk operations

Main duties of the job

Reception Duties

  • Greeting and directing patients and visitors to the surgery in a pleasant and helpful manner
  • Dealing with requests for appointments
  • Accepting and handing out prescriptions, letters, forms and specimen bottles, etc.
  • Receiving and processing visit requests
  • Respond appropriately to queries and requests from patients and visitors.
  • Telephone Duties
    • Make appointments at patient requests
    • Receiving calls, taking messages and dealing with them in an appropriate and accurate manner
    • Making telephone calls as requested, including ordering ambulances

About us

We are a forward thinking friendly Practice in Northfield 11000 patients. We are looking to recruit a Medical Admninistrator to join our existing team.

We use EMIS web and Docman, and are always looking at ways to do things better and more efficiently!

We have 2 GP partners, 1 Managing Partner 2 Practice Nurse, 2 Healthcare Assistants and a range of PCN staff who regularly attend the practice.

Details

Date posted

31 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A5572-25-0000

Job locations

Hollymoor Medical Centre

Manor Park Grove

Birmingham

B31 5ER


Frankley Health Centre

125 New Street

Rednal

Birmingham

B45 0EU


Job description

Job responsibilities

This job description is based on an evaluation of the position at the time this description was written. This job description will change from time to time as tasks, organisation and technology change. Accordingly, the employer reserves the unlimited right to revise all or any part of this job description and the essential functions of the job and to add or eliminate essential functions of any position. Designation of any job duty as an "essential function" is not intended as an assurance or guarantee that an employee has any right to perform the particular job duty, except as required by the employer.

To ensure the smooth day to day running of the Reception area, ensuring Reception duties are completed efficiently and adhere to the guidelines that are laid down by doctors and management.

To ensure that patients are received assisted and directed appropriately in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To streamline the flow of clinical correspondence through the organisation, by reducing the number of letters that GPs need to process. This should ensure that GPs are able to give priority to the most appropriate correspondence. This will include emails and clinical tasks. The Administrator will follow the Workflow Optimisation Flowchart and protocol.

Job description

Job responsibilities

This job description is based on an evaluation of the position at the time this description was written. This job description will change from time to time as tasks, organisation and technology change. Accordingly, the employer reserves the unlimited right to revise all or any part of this job description and the essential functions of the job and to add or eliminate essential functions of any position. Designation of any job duty as an "essential function" is not intended as an assurance or guarantee that an employee has any right to perform the particular job duty, except as required by the employer.

To ensure the smooth day to day running of the Reception area, ensuring Reception duties are completed efficiently and adhere to the guidelines that are laid down by doctors and management.

To ensure that patients are received assisted and directed appropriately in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To streamline the flow of clinical correspondence through the organisation, by reducing the number of letters that GPs need to process. This should ensure that GPs are able to give priority to the most appropriate correspondence. This will include emails and clinical tasks. The Administrator will follow the Workflow Optimisation Flowchart and protocol.

Person Specification

Experience

Essential

  • Experience preferred but not necessary
Person Specification

Experience

Essential

  • Experience preferred but not necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hollymoor Medical Centre

Address

Hollymoor Medical Centre

Manor Park Grove

Birmingham

B31 5ER


Employer's website

https://hollymoormedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hollymoor Medical Centre

Address

Hollymoor Medical Centre

Manor Park Grove

Birmingham

B31 5ER


Employer's website

https://hollymoormedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Mrs Susan Williams

nhsbsolicb.greatparkmedicalgroup@nhs.net

01214769191

Details

Date posted

31 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A5572-25-0000

Job locations

Hollymoor Medical Centre

Manor Park Grove

Birmingham

B31 5ER


Frankley Health Centre

125 New Street

Rednal

Birmingham

B45 0EU


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