Go back
Atherley House Surgery

Medical Receptionist

Information:

This job is now closed

Job summary

Are you passionate about healthcare? Do you feel energised by making a difference to the local community?

We are recruiting a part time Medical Receptionist for 18.5 hours per week to join our team. You will be enthusiastic with excellent customer services skills, providing a warm welcome to patients and visitors as their first point of contact with the practice. You will deliver a high standard of service using your excellent communication skills, demonstrating empathy and compassion at all times.

This is an exciting opportunity to start a rewarding career, making a difference to the local community and working alongside our small, friendly team.

The working hours will be:

  • Monday 14:00-19:00
  • Tuesday 08:30-18:30
  • Friday 14:00-18:30

Main duties of the job

  • Managing enquiries from patients, visitors and other healthcare organisations when contacting the surgery
  • Maintaining and updating patient records
  • Scheduling of appointments
  • Supporting the clinical team with communications to patients and external organisations
  • Processing of incoming correspondence
  • Monitoring of the practice generic email
  • Supporting the Medicines Manager with the processing of prescriptions

About us

We are small practice in the heart of Shirley serving a population of 5600 patients, providing a variety of healthcare procedures to the local community. Our core practice team consists of 5 GPs, 1 Practice Nurse, 1 TNA, 2 Phlebotomists and Administration team. In addition we are part of Southampton West PCN and subsequently have regular clinics held by a Mental Health Practitioner, Social Prescriber, Health & Wellbeing Coach, First Contact Physio and soon a Clinical Pharmacist.

Our team are pivotal to our success and we strongly believe in the investment of their development not only to ensure that we continue to deliver excellent service but that you too are getting what you want from your career.

We operate an open and honest culture; we value the input and ideas of each individual, utilising the knowledge we have as a team to develop and improve our services.

Details

Date posted

15 October 2024

Pay scheme

Other

Salary

£11.56 to £11.79 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5567-24-0002

Job locations

Atherley House Surgery

143-145 Shirley Road

SOUTHAMPTON

Hampshire

SO15 3FH


Job description

Job responsibilities

Reception Duties

1. Guarantee efficiency of appointment system for routine and urgent appointments across a range of clinical staff and monitor flow of patients into consulting and treatment rooms.

2. Explain practice arrangements and formal requirements to new patients and support them with the registration process.

3. Manage and respond to all enquiries from patients, visitors, and other healthcare organisations.

4. Manage requests for home visits; ensuring requests are recorded in line with practice policy

5. Ensure that requests for prescriptions are actioned in line with practice policy

6. Maintain and update accurate patient records.

7. Scan and file relevant correspondence into patients electronic records.

Management of Appointment Systems

1. Ensure total familiarity with the practice appointment system including the use of 3rd party systems

2. Booking of all clinical appointments across the practice and PCN teams

3. Rescheduling appointments as and when required

4. Utilise care navigation skills to ensure patients are booked with the correct clinician and maximising appointment availability

Management of Medical Records

1. Ensure all correspondence, reports, results etc. are filed in the correct record.

2. Completing data entry tasks in a timely fashion to ensure the medical record is up to date.

3. Maintain accuracy when entering information into the medical record.

Operation of Telephone System

1. Receive and make calls as required.

2. Transfer calls and take messages as appropriate.

3. Ensure that all calls are answered in a timely manner.

Other duties

1.Opening and closing the practice when required

2. Ensuring security is maintained at all times throughout the practice in line with local procedures

3.Any other delegated duties considered appropriate to the post

Special requirements of the post

1. An understanding, acceptance and adherence to the need for strict confidentiality.

2. An ability to use own judgement, resourcefulness, initiative and local knowledge to respond to patients enquiries and requests.

3.Excellent communication skills.

4. Awareness of Child Protection and adult safeguarding procedures (training will be provided)

5. Can demonstrate sufficient knowledge of IT systems, including use of Microsoft Office packages (Word and Excel)

Job description

Job responsibilities

Reception Duties

1. Guarantee efficiency of appointment system for routine and urgent appointments across a range of clinical staff and monitor flow of patients into consulting and treatment rooms.

2. Explain practice arrangements and formal requirements to new patients and support them with the registration process.

3. Manage and respond to all enquiries from patients, visitors, and other healthcare organisations.

4. Manage requests for home visits; ensuring requests are recorded in line with practice policy

5. Ensure that requests for prescriptions are actioned in line with practice policy

6. Maintain and update accurate patient records.

7. Scan and file relevant correspondence into patients electronic records.

Management of Appointment Systems

1. Ensure total familiarity with the practice appointment system including the use of 3rd party systems

2. Booking of all clinical appointments across the practice and PCN teams

3. Rescheduling appointments as and when required

4. Utilise care navigation skills to ensure patients are booked with the correct clinician and maximising appointment availability

Management of Medical Records

1. Ensure all correspondence, reports, results etc. are filed in the correct record.

2. Completing data entry tasks in a timely fashion to ensure the medical record is up to date.

3. Maintain accuracy when entering information into the medical record.

Operation of Telephone System

1. Receive and make calls as required.

2. Transfer calls and take messages as appropriate.

3. Ensure that all calls are answered in a timely manner.

Other duties

1.Opening and closing the practice when required

2. Ensuring security is maintained at all times throughout the practice in line with local procedures

3.Any other delegated duties considered appropriate to the post

Special requirements of the post

1. An understanding, acceptance and adherence to the need for strict confidentiality.

2. An ability to use own judgement, resourcefulness, initiative and local knowledge to respond to patients enquiries and requests.

3.Excellent communication skills.

4. Awareness of Child Protection and adult safeguarding procedures (training will be provided)

5. Can demonstrate sufficient knowledge of IT systems, including use of Microsoft Office packages (Word and Excel)

Person Specification

Experience

Essential

  • Customer service experience

Desirable

  • Experience working in a GP practice Experience working in the NHS

Qualifications

Essential

  • GCSE grade A to C in English and Maths or equivalent

Desirable

  • Qualification in customer service
Person Specification

Experience

Essential

  • Customer service experience

Desirable

  • Experience working in a GP practice Experience working in the NHS

Qualifications

Essential

  • GCSE grade A to C in English and Maths or equivalent

Desirable

  • Qualification in customer service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Atherley House Surgery

Address

Atherley House Surgery

143-145 Shirley Road

SOUTHAMPTON

Hampshire

SO15 3FH


Employer's website

https://www.atherleyhousesurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Atherley House Surgery

Address

Atherley House Surgery

143-145 Shirley Road

SOUTHAMPTON

Hampshire

SO15 3FH


Employer's website

https://www.atherleyhousesurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Shaun Austin

shaun.austin@nhs.net

Details

Date posted

15 October 2024

Pay scheme

Other

Salary

£11.56 to £11.79 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5567-24-0002

Job locations

Atherley House Surgery

143-145 Shirley Road

SOUTHAMPTON

Hampshire

SO15 3FH


Privacy notice

Atherley House Surgery's privacy notice (opens in a new tab)