Job summary
We are a friendly and welcoming GP surgery in Newcastle upon Tyne, committed to delivering exceptional healthcare to our local community.
We are looking for a Medical Receptionist to join our practice team. As the first point of contact for many of our patients, you will play a vital role in ensuring they receive a professional, caring, and efficient service. You will provide reception and administrative support to the practice team, contributing to the smooth running of the surgery and helping us to deliver the best possible care.
We are also passionate about the wellbeing of our staff and pride ourselves on providing a supportive, respectful, and positive workplace where every team member is valued.
Main duties of the job
Your responsibilities will include, but are not limited to:
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Welcoming patients and visitors, providing assistance in a polite and professional manner
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Answering telephone calls and dealing with patient queries promptly and sensitively
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Using the appointment system effectively to book, amend, and cancel appointments
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Processing repeat prescription requests in line with practice protocols
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Inputting, updating, and retrieving information on the clinical system (SystmOne)
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Managing incoming and outgoing correspondence, including electronic tasks
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Supporting clinicians and the wider practice team with administrative tasks as required
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Maintaining patient confidentiality at all times
About us
What we offer:
The Practice has a clinical team comprising of 4 GP Partners and 1 ANP partner as well as a full compliment of nurses and healthcare assistants. We are a teaching Practice and host GP registrars.
We have a dedicated Reception and Administrative team who deliver high quality service to our patients.
A supportive and friendly team environment
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A strong focus on staff wellbeing, with an emphasis on respect, support, and work-life balance
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Training and development opportunities, including full training on SystmOne
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The opportunity to play a key role in supporting patient care within the community
Job description
Job responsibilities
Reception Duties
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Welcome and assist patients and visitors in a professional, courteous, and helpful manner
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Answer incoming telephone calls, deal with queries, take messages, and redirect calls as appropriate
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Register new patients and process relevant documentation in line with practice policy
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Book, amend, and cancel appointments using the SystmOne patient management system
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Process prescription requests, hospital letters, and other patient-related documentation
Administration
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Maintain accurate and up-to-date patient records and input data into SystmOne
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Manage incoming and outgoing mail, including scanning, coding, and distributing correspondence
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Assist clinicians and staff with administrative tasks such as referrals, test results, and filing
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Ensure patient confidentiality is maintained at all times in line with GDPR and practice policies
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Contribute to the effective running of the practice by supporting colleagues as required
Teamwork and Practice Support
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Work closely with the reception and administration team to provide consistent cover and support
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Attend team meetings and training sessions as required
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Participate in continuous improvement initiatives within the practiceUphold the values of the NHS and the practice at all times
Job description
Job responsibilities
Reception Duties
-
Welcome and assist patients and visitors in a professional, courteous, and helpful manner
-
Answer incoming telephone calls, deal with queries, take messages, and redirect calls as appropriate
-
Register new patients and process relevant documentation in line with practice policy
-
Book, amend, and cancel appointments using the SystmOne patient management system
-
Process prescription requests, hospital letters, and other patient-related documentation
Administration
-
Maintain accurate and up-to-date patient records and input data into SystmOne
-
Manage incoming and outgoing mail, including scanning, coding, and distributing correspondence
-
Assist clinicians and staff with administrative tasks such as referrals, test results, and filing
-
Ensure patient confidentiality is maintained at all times in line with GDPR and practice policies
-
Contribute to the effective running of the practice by supporting colleagues as required
Teamwork and Practice Support
-
Work closely with the reception and administration team to provide consistent cover and support
-
Attend team meetings and training sessions as required
-
Participate in continuous improvement initiatives within the practiceUphold the values of the NHS and the practice at all times
Person Specification
Qualifications
Essential
- Excellent communication and interpersonal skills
- Ability to remain calm, professional, and empathetic under pressure
- Strong organisational skills with attention to detail
- Competent IT skills, including experience using databases and Microsoft Office
- A flexible, team-oriented approach
- A commitment to upholding NHS values
- Understanding of patient confidentiality and data protection requirements
- NHS Values
- We are looking for candidates who can demonstrate:
- Working Together for Patients putting patient needs first in all actions
- Respect and Dignity treating patients, carers, and colleagues with compassion and respect
- Commitment to Quality of Care striving for excellence in all tasks, big or small
- Compassion being kind, caring, and empathetic to all patients and colleagues
- Improving Lives supporting health and wellbeing for patients and the community
- Everyone Counts valuing diversity and ensuring inclusivity in our service
Desirable
- Previous experience in a healthcare or reception role
- Knowledge of SystmOne or other clinical systems
Person Specification
Qualifications
Essential
- Excellent communication and interpersonal skills
- Ability to remain calm, professional, and empathetic under pressure
- Strong organisational skills with attention to detail
- Competent IT skills, including experience using databases and Microsoft Office
- A flexible, team-oriented approach
- A commitment to upholding NHS values
- Understanding of patient confidentiality and data protection requirements
- NHS Values
- We are looking for candidates who can demonstrate:
- Working Together for Patients putting patient needs first in all actions
- Respect and Dignity treating patients, carers, and colleagues with compassion and respect
- Commitment to Quality of Care striving for excellence in all tasks, big or small
- Compassion being kind, caring, and empathetic to all patients and colleagues
- Improving Lives supporting health and wellbeing for patients and the community
- Everyone Counts valuing diversity and ensuring inclusivity in our service
Desirable
- Previous experience in a healthcare or reception role
- Knowledge of SystmOne or other clinical systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
