Job summary
32.5 hours per week Monday to Friday.
Rolling 12 month fixed term contract
The Patient Care Coordinator works with both patients and Healthcare Professionals to ensure seamless, organised and effective care.
This role involves working closely with patients and healthcare providers, to facilitate communication, manage appointments, and support patient care plans.
Additionally, this position will support learning and development initiatives while ensuring adherence to CQC regulations.
Main duties of the job
a. Patient Liaison: Serve as the primary point of contact for patients, addressing their queries and concerns, and ensuring they understand their care plans.
b. Care Coordination: Coordinate patient appointments, referrals, and follow-up care, ensuring timely access to services and continuity of care. Supporting health care initiative such as breast screening, bowel screening and vaccinations.
c. Communication: Facilitate effective communication between patients, healthcare providers, and external agencies to support integrated care delivery.
d. Record Management: Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with data protection regulations.
e. Support Services:Assist patients in accessing support services, such as social care, mental health services, and community resources. Linking in with our Social Prescriber
f. Quality Improvement: Participate in quality improvement initiatives to enhance patient care and service delivery.
g. Team Collaboration: Work collaboratively with healthcare teams to support patient-centred care and contribute to multidisciplinary meetings.
h. Reception: Help out on reception when needed taking calls from patients and making appointments
i. Coordinate the Patient Participation Group
About us
Ramsbottom Group Practice is a training practice based in
the centre on Ramsbottom serving a practice population of approximately 8,300
patients.
We are a friendly team consisting of 3 Partners, 2 salaried
GPs, a nursing team, along with our admin and reception team.
At Ramsbottom Practice we pride ourselves on fostering a
supportive and dynamic environment where every team member plays a vital role
in delivering exceptional care and service to our patients.
We cultivate a welcoming and inclusive atmosphere where
everyone feels valued and supported. Our open-door policy encourages open
communication and the sharing of ideas, fostering a culture of innovation and
continuous improvement. We celebrate our successes together and support each
other through challenges, creating a strong sense of community and belonging.
We are committed to maintaining the highest standards of
professionalism and integrity. Our work ethic is centred around patient-centred
care, ensuring that we always put the needs and wellbeing of our patients
first. We encourage a proactive approach to problem-solving and empower our
team members to take initiative and make informed decisions.
Job description
Job responsibilities
A Care Coordinator, or Patient
Care Coordinator works with both patients and Healthcare Professionals to
ensure seamless, organised and effective care.
This role involves working closely
with patients and healthcare providers, to facilitate communication, manage
appointments, and support patient care plans.
Key Responsibilities:
Patient Liaison:
Serve as the primary point of
contact for patients, addressing their queries and concerns, and ensuring they
understand their care plans.
Care Coordination:
Coordinate patient appointments,
referrals, and follow-up care, ensuring timely access to services and
continuity of care.
Communication:
Facilitate effective communication
between patients, healthcare providers, and external agencies to support
integrated care delivery.
Record Management:
Maintain accurate and up-to-date
patient records, ensuring confidentiality and compliance with data protection
regulations.
Support Services:
Assist patients in accessing
support services, such as social care, mental health services, and community
resources. Linking in with our Social
Prescriber
Quality Improvement:
Participate in quality improvement
initiatives to enhance patient care and service delivery.
Team Collaboration:
Work collaboratively with healthcare
teams to support patient-centred care and contribute to multidisciplinary
meetings.
Reception:
Help out on reception when needed
taking calls from patients and making appointments
Qualifications:
Education: Educated to GCSE
Experience: Previous
experience in a healthcare or care coordination role is preferred.
Skills: Strong
organisational, communication, and interpersonal skills. Ability to work
independently and as part of a team.
Attention to Detail:
Ability to manage multiple tasks and maintain accuracy in a fast-paced
environment.
Problem-Solving: Strong
problem-solving skills to address patient needs and coordinate care
effectively.
Empathy and Compassion:
Demonstrated ability to provide empathetic and compassionate support to
patients and their families.
IT Proficiency: Proficient
in using healthcare information systems and standard office software is
preferred.
Full support and training will be
given.
Job description
Job responsibilities
A Care Coordinator, or Patient
Care Coordinator works with both patients and Healthcare Professionals to
ensure seamless, organised and effective care.
This role involves working closely
with patients and healthcare providers, to facilitate communication, manage
appointments, and support patient care plans.
Key Responsibilities:
Patient Liaison:
Serve as the primary point of
contact for patients, addressing their queries and concerns, and ensuring they
understand their care plans.
Care Coordination:
Coordinate patient appointments,
referrals, and follow-up care, ensuring timely access to services and
continuity of care.
Communication:
Facilitate effective communication
between patients, healthcare providers, and external agencies to support
integrated care delivery.
Record Management:
Maintain accurate and up-to-date
patient records, ensuring confidentiality and compliance with data protection
regulations.
Support Services:
Assist patients in accessing
support services, such as social care, mental health services, and community
resources. Linking in with our Social
Prescriber
Quality Improvement:
Participate in quality improvement
initiatives to enhance patient care and service delivery.
Team Collaboration:
Work collaboratively with healthcare
teams to support patient-centred care and contribute to multidisciplinary
meetings.
Reception:
Help out on reception when needed
taking calls from patients and making appointments
Qualifications:
Education: Educated to GCSE
Experience: Previous
experience in a healthcare or care coordination role is preferred.
Skills: Strong
organisational, communication, and interpersonal skills. Ability to work
independently and as part of a team.
Attention to Detail:
Ability to manage multiple tasks and maintain accuracy in a fast-paced
environment.
Problem-Solving: Strong
problem-solving skills to address patient needs and coordinate care
effectively.
Empathy and Compassion:
Demonstrated ability to provide empathetic and compassionate support to
patients and their families.
IT Proficiency: Proficient
in using healthcare information systems and standard office software is
preferred.
Full support and training will be
given.
Person Specification
Qualifications
Essential
- please see attached person specification
Desirable
- please see attached person specification
Person Specification
Qualifications
Essential
- please see attached person specification
Desirable
- please see attached person specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.