Operations Assistant

Job summary

Ramsbottom Group Practice is a training practice based in the centre on Ramsbottom serving a practice population of approximately 8,300 patients.

We are a friendly team consisting of 3 Partners, 2 salaried GPs, a nursing team, along with our admin and reception team.

We are looking to employ an Operations Assistant.

To assist the Practice Manager in all facets of practice operations, including the back office and reception team, with a focus on motivating and managing staff, enhancing efficiency, and improving overall performance. This role is essential in ensuring that the practice meets its long-term strategic objectives within a safe and effective working environment.

Responsibilities include managing and coordinating all aspects of practice functionality, overseeing staff performance, patient services, premises management, and health and safety compliance.

Additionally, this position will support learning and development initiatives while ensuring adherence to CQC regulations.

Main duties of the job

This post is 20 hours per week

Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

Support the operation of the Admin team at the back office.

Implementing systems to ensure compliance with CQC regulations and standards

Evaluating, organising and overseeing the staff induction programme

Support the Practice Manager in Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record

Support The Practice Manager in Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare

Actively encouraging and promoting the use of patient online services

Updating and acting as the focal point for the practice website and social media sites

Guiding staff and developing searches and audits on the clinical system, you will have the support of our Data Quality Lead.

Reviewing and updating clinical templates ensuring they relate to current practice

Support the Practice Manager in marketing the practice appropriately to ensure patient population is stable or increasing

Work alongside the Data Quality Lead in guiding the team to reach QOF targets.

Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders

About us

At Ramsbottom Practice we pride ourselves on fostering a supportive and dynamic environment where every team member plays a vital role in delivering exceptional care and service to our patients.

We cultivate a welcoming and inclusive atmosphere where everyone feels valued and supported. Our open-door policy encourages open communication and the sharing of ideas, fostering a culture of innovation and continuous improvement. We celebrate our successes together and support each other through challenges, creating a strong sense of community and belonging.

We are committed to maintaining the highest standards of professionalism and integrity. Our work ethic is centred around patient-centred care, ensuring that we always put the needs and wellbeing of our patients first. We encourage a proactive approach to problem-solving and empower our team members to take initiative and make informed decisions.