Job summary
The PCN Operations Director is a senior operational
leadership role responsible for the day-to-day management, governance, and
assurance of the Primary Care Network, reporting to the Board and commissioners
and stakeholders. The post holder will ensure that the PCN operates safely,
compliantly, and efficiently, meeting all contractual, regulatory, and
statutory obligations.
Working closely with the Clinical Director and PCN Board,
the PCN Operations Director will provide operational oversight, lead on
corporate and clinical governance, ensure CQC readiness, manage DES and NHS
contractual requirements, and oversee estates and facilities management across
the network.
Benefits include: NHS Pension Scheme and 25 days annual leave plus bank holidays.
Office based role Monday to Friday.
Main duties of the job
The role requires a highly organised, proactive leader
with strong operational credibility, capable of translating strategy into
delivery, maintaining effective controls, and supporting practices to work
collaboratively at scale.
About us
9 Practices,
82,000 Patients
Maidenhead
Primary Care Network (PCN) is a progressive healthcare organisation comprising
nine practices serving 82,000 patients across Maidenhead. Operating as a
limited company, we balance robust business management with healthcare
excellence.
Job description
Job responsibilities
Governance, Assurance and Risk Management
- Lead and maintain the PCNs governance framework,
ensuring compliance with NHS England, ICB, and company requirements
- Act as lead manager for corporate governance, including
policies, procedures, risk registers, and assurance reporting
- Oversee, maintain, and proactively review the PCNs
complaints and incidents inbox, ensuring timely investigation, coordination of
responses, identification of themes or risks, and escalation of significant
issues to the Clinical Director and PCN Board
- Ensure appropriate information governance, GDPR
compliance, and data protection arrangements are in place
- Coordinate annual reviews of PCN policies, SOPs, and
governance documentation
- Support internal and external audits and ensure actions
are tracked and delivered
Board and Executive Support
- Act as board coordinator to the PCN Board, planning
agendas, and recording accurate minutes
- Ensure timely reporting to the Board on performance,
risks, finance, workforce, and contractual compliance
- Support the Clinical Director with governance advice and
operational briefings
- Ensure Board decisions are implemented, tracked, and
reviewed
- Manage relationships with external advisors where
required (e.g. accountants, HR, legal)
CQC and Regulatory Compliance
- Act as PCN lead for CQC readiness, supporting member
practices with system-wide assurance
- Coordinate PCN-level responses to CQC inspections,
actions, and improvement plans
- Support practices to align governance arrangements and
evidence consistent standards across the network
DES Contracts and Contractual Management
- Lead on the review, implementation, and ongoing
management of the PCN DES Contract
- Ensure all DES requirements, service specifications, and
reporting deadlines are met
- Oversee enhanced services, including claims validation,
performance monitoring, and assurance
- Maintain accurate records of contractual obligations and
ensure compliance across all member practices
- Act as the main point of contact for the ICB regarding
PCN contractual matters
Operational Management and Service Delivery
- Provide operational oversight of PCN-funded services and
programmes
- Ensure effective planning, coordination, and delivery of
PCN initiatives
- Monitor performance against key operational and
contractual KPIs
- Resolve operational issues proactively and escalate where appropriate
Estates and Facilities Management
- Lead on PCN estates oversight, working with practices to
ensure premises are safe, compliant, and fit for purpose
- Coordinate estates-related risks, health & safety
compliance, and statutory requirements
- Support planning for estates development, utilisation,
and improvement projects
- Act as liaison with landlords, estates teams, and
external providers where required
- Ensure estates considerations are reflected in service
planning and workforce deployment
Financial and Resource Management
- Work closely with finance support to oversee PCN budgets,
including ARRS and DES funding
- Ensure accurate financial reporting, claims submissions,
and audit trails
- Monitor expenditure against budget and identify financial
risks or opportunities
- Support the development of business cases and funding
bids
- Ensure value for money and appropriate use of public
funds
- Have an understanding of accounting software (e.g. Quickbooks)
- Oversee necessary invoicing for any services or projects
delivered
Job description
Job responsibilities
Governance, Assurance and Risk Management
- Lead and maintain the PCNs governance framework,
ensuring compliance with NHS England, ICB, and company requirements
- Act as lead manager for corporate governance, including
policies, procedures, risk registers, and assurance reporting
- Oversee, maintain, and proactively review the PCNs
complaints and incidents inbox, ensuring timely investigation, coordination of
responses, identification of themes or risks, and escalation of significant
issues to the Clinical Director and PCN Board
- Ensure appropriate information governance, GDPR
compliance, and data protection arrangements are in place
- Coordinate annual reviews of PCN policies, SOPs, and
governance documentation
- Support internal and external audits and ensure actions
are tracked and delivered
Board and Executive Support
- Act as board coordinator to the PCN Board, planning
agendas, and recording accurate minutes
- Ensure timely reporting to the Board on performance,
risks, finance, workforce, and contractual compliance
- Support the Clinical Director with governance advice and
operational briefings
- Ensure Board decisions are implemented, tracked, and
reviewed
- Manage relationships with external advisors where
required (e.g. accountants, HR, legal)
CQC and Regulatory Compliance
- Act as PCN lead for CQC readiness, supporting member
practices with system-wide assurance
- Coordinate PCN-level responses to CQC inspections,
actions, and improvement plans
- Support practices to align governance arrangements and
evidence consistent standards across the network
DES Contracts and Contractual Management
- Lead on the review, implementation, and ongoing
management of the PCN DES Contract
- Ensure all DES requirements, service specifications, and
reporting deadlines are met
- Oversee enhanced services, including claims validation,
performance monitoring, and assurance
- Maintain accurate records of contractual obligations and
ensure compliance across all member practices
- Act as the main point of contact for the ICB regarding
PCN contractual matters
Operational Management and Service Delivery
- Provide operational oversight of PCN-funded services and
programmes
- Ensure effective planning, coordination, and delivery of
PCN initiatives
- Monitor performance against key operational and
contractual KPIs
- Resolve operational issues proactively and escalate where appropriate
Estates and Facilities Management
- Lead on PCN estates oversight, working with practices to
ensure premises are safe, compliant, and fit for purpose
- Coordinate estates-related risks, health & safety
compliance, and statutory requirements
- Support planning for estates development, utilisation,
and improvement projects
- Act as liaison with landlords, estates teams, and
external providers where required
- Ensure estates considerations are reflected in service
planning and workforce deployment
Financial and Resource Management
- Work closely with finance support to oversee PCN budgets,
including ARRS and DES funding
- Ensure accurate financial reporting, claims submissions,
and audit trails
- Monitor expenditure against budget and identify financial
risks or opportunities
- Support the development of business cases and funding
bids
- Ensure value for money and appropriate use of public
funds
- Have an understanding of accounting software (e.g. Quickbooks)
- Oversee necessary invoicing for any services or projects
delivered
Person Specification
Key competencies
Essential
- Highly organised with strong attention to detail
- Confident operating at Board and executive level
- Strong understanding of NHS governance and accountability
- Ability to balance operational delivery with assurance and compliance
- Credible, calm, and professional under pressure
- Treats all staff with fairness, dignity, and respect, regardless of role or background
Experience
Essential
- Senior operational management
- Strong experience of governance, risk management, and assurance
- Experience supporting Boards or senior leadership teams
Desirable
- Senior operational management within NHS primary care, PCN, or wider healthcare
- Working knowledge of CQC frameworks and regulatory compliance
- Experience managing NHS contracts, DES, or enhanced services
- Experience of estates or facilities management in a healthcare setting
- Experience working within a limited company or formal corporate structure
- Project or programme management experience
Person Specification
Key competencies
Essential
- Highly organised with strong attention to detail
- Confident operating at Board and executive level
- Strong understanding of NHS governance and accountability
- Ability to balance operational delivery with assurance and compliance
- Credible, calm, and professional under pressure
- Treats all staff with fairness, dignity, and respect, regardless of role or background
Experience
Essential
- Senior operational management
- Strong experience of governance, risk management, and assurance
- Experience supporting Boards or senior leadership teams
Desirable
- Senior operational management within NHS primary care, PCN, or wider healthcare
- Working knowledge of CQC frameworks and regulatory compliance
- Experience managing NHS contracts, DES, or enhanced services
- Experience of estates or facilities management in a healthcare setting
- Experience working within a limited company or formal corporate structure
- Project or programme management experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
