Health and Well-being Coach

Job description

Job responsibilities

Health and Wellbeing Coaches support people to take pro-active steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support people to develop their knowledge, skills, confidence in managing their health and care, to improve their health outcomes and quality of life and support them making changes in health related behaviours. Health coaches do this by coaching and motivating people through multiple sessions to identify their needs and to set goals for themselves, and through providing access to interventions such as self-management education and peer support.

Health and Wellbeing Coaches manage and prioritise a caseload, according to the needs, priorities and support required by individuals in the caseload. They identify when a persons needs are beyond the scope of the health and wellbeing coach role and refer them back to other health professionals or organisations. Health and Wellbeing Coaches may work with people by phone, by video conference, or face- to-face.

The successful candidate will be kind, reflective and self-aware and will enjoy working with a wide range of people. They will have good communication and negotiation skills and a firm belief that people have untapped resources within them, that can be unleashed by providing high quality, non-judgemental support. They will be proactive with a flexible attitude, keen to work as part of a team and committed to developing themselves in this skilled role and supporting colleagues to do the same.

They work closely with GPs and practice teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.

This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

Health and Well-being Coaches review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate.

The successful candidate will be based in a local cluster of General Practices as part of the Primary Care Network (PCN). They will be caring, dedicated, reliable and person-focussed and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families and carers with high quality support.

This role is intended to become an integral part of the PCNs multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the PCN.

There may be a need to work remotely depending on the requirements of the role. Please note that the role of a Health and Well-being Coach is not a clinical role.

Person Specification

Experience

Essential

• Experience of working in health, social care and other support roles in direct contact with people, families or carers in a paid or voluntary capacity
• Experience of supporting people, their families and carers in a related role
• Strong organisational and written skills, including planning, prioritising, time management and record keeping
• Ability to maintain accurate, confidential clinical notes to a professional standard.
• Strong communication and active listening skills.
• Ability to build trusting, non-judgemental relationships with patients.
• Confidence in facilitating groups or educational sessions.
• Ability to work autonomously and as part of a multidisciplinary team.

Desirable

• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
• Proficient in using health and social care IT systems or similar Microsoft Office applications
• Understanding of behaviour change theories such as Motivational Interviewing or CBT-based approaches.
• Experience supporting patients with lifestyle modification e.g., weight management, physical activity, smoking cessation.
• Awareness of health inequalities and experience working with diverse and underserved populations.
• Knowledge of long-term conditions -diabetes, COPD, hypertension.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Maidenhead Primary Care Network

Address

King Edward Vii Hospital

St. Leonards Road

Windsor

Berkshire

SL4 3DP

Employer's website

https://www.maidenheadpcn.nhs.uk/ (Opens in a new tab)