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Colville Health Centre

GP Assistant

The closing date is 13 March 2026

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Job summary

We are excited to offer the position of a GP Assistant at Colville Health Centre in Notting Hill, London, offering first class patient-centred primary care service. Our aim is to deliver high quality, comprehensive healthcare using our established team of highly skilled, compassionate staff.

Our administrative team is a vital part of the smooth running of our busy GP Practice and we are looking for a dynamicand enthusiastic personto join our admin team. This is an excellent opportunity for someone looking for a fully supported role with complex in house training to learn administration skills within an NHS environment.

Main duties of the job

  • Greet patients and visitors in a professional and courteous manner
  • Act as the first point of contact for patient enquiries (in person, telephone, and email)
  • Book, amend, and cancel appointments in line with Practice procedures
  • Manage urgent appointment requests and refer to a GP where necessary
  • Explain Practice procedures to new and temporary patients
  • Register new patients onto the clinical system
  • Inform patients of private service charges and process payments
  • Maintain and update the computerised appointment system (SystmOne)
  • Process referrals and monitor outstanding appointments
  • Check and action Practice emails daily
  • Maintain accurate electronic and manual filing systems
  • Undertake general administrative tasks as directed by the Line Manager
  • Support opening and closing procedures of the Practice

About us

We provide comprehensive NHS primary care services to help you manage your health and well-being. Our aim is to provide a high quality, caring and personal healthcare service to our whole patient.

Details

Date posted

27 February 2026

Pay scheme

Other

Salary

£26,000 to £32,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A5546-26-0000

Job locations

51 Kensington Park Road

London

W11 1PA


Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

1.

Greet patients and visitors to the practice.

2.

Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.

3.

Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.

4.

Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.

5.

Ensure computerised appointment system is up-to-date.

6.

Respond and/or redirect all patient and visitor requests accordingly.

7.

Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

8.

Set-up of new patients onto the computer system.

9.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

10.

Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.

11.

Ensure correspondence, reports, results etc. are filed electronically in correct patient record.

12.

Ensure reception and waiting areas are kept neat and tidy

13.

Re-stocking of information leaflets as appropriate

14.

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

15.

Undertake administration tasks as allocated by Line Manager.

16.

Action start and end of day procedures i.e. opening or closing the building.

17.

Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

18.

Check practice emails on a daily basis and action them.

19.

Check admin tasks column on SystmOne daily and action the messages i.e. process referrals, chase up referrals/appointments.

20.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

21.

Amalgamation of new patient records.

22.

Check fridge temperature daily and record the readings on the fridge temperature monitoring sheet.

23.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

1.

Greet patients and visitors to the practice.

2.

Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.

3.

Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.

4.

Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.

5.

Ensure computerised appointment system is up-to-date.

6.

Respond and/or redirect all patient and visitor requests accordingly.

7.

Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

8.

Set-up of new patients onto the computer system.

9.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

10.

Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.

11.

Ensure correspondence, reports, results etc. are filed electronically in correct patient record.

12.

Ensure reception and waiting areas are kept neat and tidy

13.

Re-stocking of information leaflets as appropriate

14.

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

15.

Undertake administration tasks as allocated by Line Manager.

16.

Action start and end of day procedures i.e. opening or closing the building.

17.

Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

18.

Check practice emails on a daily basis and action them.

19.

Check admin tasks column on SystmOne daily and action the messages i.e. process referrals, chase up referrals/appointments.

20.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

21.

Amalgamation of new patient records.

22.

Check fridge temperature daily and record the readings on the fridge temperature monitoring sheet.

23.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

Person Specification

Qualifications

Essential

  • GCSE

Experience

Essential

  • Strong communication skills (verbal and written)
  • Professional and empathetic manner
  • Good organisational and time management skills
  • Ability to prioritise workload while remaining calm under pressure
  • Basic IT proficiency
  • Customer service or reception experience

Desirable

  • Previous experience in a GP Practice or healthcare setting
  • Experience using SystmOne or similar clinical systems
  • Knowledge of NHS procedures and confidentiality requirements
Person Specification

Qualifications

Essential

  • GCSE

Experience

Essential

  • Strong communication skills (verbal and written)
  • Professional and empathetic manner
  • Good organisational and time management skills
  • Ability to prioritise workload while remaining calm under pressure
  • Basic IT proficiency
  • Customer service or reception experience

Desirable

  • Previous experience in a GP Practice or healthcare setting
  • Experience using SystmOne or similar clinical systems
  • Knowledge of NHS procedures and confidentiality requirements

Employer details

Employer name

Colville Health Centre

Address

51 Kensington Park Road

London

W11 1PA


Employer's website

https://colvillehealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Colville Health Centre

Address

51 Kensington Park Road

London

W11 1PA


Employer's website

https://colvillehealthcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Mariana Napoleao

m.napoleao@nhs.net

07388794787

Details

Date posted

27 February 2026

Pay scheme

Other

Salary

£26,000 to £32,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A5546-26-0000

Job locations

51 Kensington Park Road

London

W11 1PA


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