Job responsibilities
JOB DESCRIPTION
RECEPTIONIST/ADMINISTRATOR.
You will be responsible for the general administrative and reception
functions within the Practice. Working within set routines, policies and
procedures to provide a comprehensive high-quality service to the practice, and
able to deal efficiently and courteously with patient enquiries. This is a Part time
role at 25 hours a week.
About
us
The GP Practice is
managed by two Practice Managers, Ahmed Yasin (full time non-clinical Partner)
and June Mason part time as well as our Operations Manager Emma Walsh.
Who
were looking for
Previous administration/receptionist experience in a similar setting and
ideally in a GP Practice although training can be given.
Experienced in providing information and advice to patients/relatives.
The ability to exercise judgement when dealing with patient enquiries
/problems.
Excellent Computer Skills.
Knowledge of System One clinical system (Although training can be given
to the right candidate.
The ability to manage own workload and act independently.
Excellent communication and interpersonal skills.
High degree of accuracy regarding patient correspondence and filing.
The ability to assist with training and development of new members of
the administration team.
Sensitivity and empathy with people from different backgrounds.
Good standard of literacy and numeracy.
Ability to work without close supervision.
The ability to work to a professional standard
Job
Responsibilities
To answer the telephone promptly and deal with enquiries in a helpful
and courteous manner, being aware of the need to maintain confidentiality at
all times regarding patients and staff.
Open/close the practice as and when needed.
Booking, cancelling, amending patients appointments
Manning the practices email inbox
To maintain a good rapport/relationship between internal and external
customers of the Practice at all times.
To have an overview of the demands and workflow of the Practice during
the working day.
To book/cancel and amend patients appointments using the clinical system
Ensure the waiting area/reception front desk is kept tidy and keep forms
and patient information stocked up where possible.
Arranging appointments for patients reviews as part of QOF management
Register new patients living within our catchment area (SW11)
Dealing and managing internal and external post
Patient engagement proactively inform patients of benefits for signing
up to the online services where patients can book appointments, order repeat
prescription and view their medical record.
Effectively signpost patients to services appropriate to their needs
Scanning and action the clinical correspondence as per GP instructions
into the patients medical records
To email referrals to the relevant hospital departments as requested by
clinical staff &
accurately document the receipt in patients records. Processing of referrals
using e-RS
To be flexible to cover shifts in the event of staff holidays and
sickness at short notice.