Job summary
We are seeking to recruit a Reception / Administrator on a part
time basis to join our friendly, dynamic team! With a culture of delivering
high quality care, you will act as the first point of contact for patients and
visitors using the practice.
Main duties of the job
- Experience in a customer care facing environment
that you can evidence within your application.
-
Excellent communication skills and be able to
demonstrate an attention to detail.
-
Our reception area is busy so a can-do attitude
along with the ability to prioritise and work under pressure are essential.
-
The post is initially for part time with the
possibility of progressing to full time in the near future.
-
Be reliable, professional and adaptable
-
Have a high degree of empathy, diplomacy and
integrity and be able to demonstrate sensitivity and an awareness of patients needs.
-
Due to the NHS commitment to moving to full
electronic communications you must have excellent keyboard and computer skills,
with a working knowledge of EMIS and Docman
-
Experience of Using EMIS and ACCruX
About us
Kensington Road Surgery is based in the leafy suburb of Earlsdon in Coventry. We are a single handed practice that believes in family care and values.
Currently we employ 3 GP,s, 1 ANP, 1 Paramedic a compliment of admin staff and numerous ARRS roles
Job description
Job responsibilities
- Greet patients and visitors to the practice in a courteous, efficient, professional end empathic manner.
- Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
- Ensure those patients without appointments but who need 'urgent consultations are booked into appropriate slots with the appropriate clinician.
- Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.
- Print off home visit summary sheets.
- Ensure computerised appointment system is up to date.
- Respond and/or redirect all patient and visitor requests appropriately
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
- Accurately take details of new patients and distribute new patient registration packs.
- Advise patients of relevant charges for private services, accept payment and issue receipts for same.
- Ensure correspondence, reports, results etc. are filed electronically in correct patient record.
- Ensure reception and waiting areas are kept neat and tidy
- Re-stocking of information leaflets as appropriate
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
Job description
Job responsibilities
- Greet patients and visitors to the practice in a courteous, efficient, professional end empathic manner.
- Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
- Ensure those patients without appointments but who need 'urgent consultations are booked into appropriate slots with the appropriate clinician.
- Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.
- Print off home visit summary sheets.
- Ensure computerised appointment system is up to date.
- Respond and/or redirect all patient and visitor requests appropriately
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
- Accurately take details of new patients and distribute new patient registration packs.
- Advise patients of relevant charges for private services, accept payment and issue receipts for same.
- Ensure correspondence, reports, results etc. are filed electronically in correct patient record.
- Ensure reception and waiting areas are kept neat and tidy
- Re-stocking of information leaflets as appropriate
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
Person Specification
Qualifications
Essential
- Previous experience of working in a busy GP practice
- Working knowledge of EMIS
- working knowledge of Docman/Docmail and Accrux
Person Specification
Qualifications
Essential
- Previous experience of working in a busy GP practice
- Working knowledge of EMIS
- working knowledge of Docman/Docmail and Accrux
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.