Job summary
Due to expansion we are looking for a motivated, enthusiastic and reliable person to join our well established team.
The successful applicant will act as first point of
contact for patients, staff and visitors and must possess excellent
interpersonal and organisational skills. The main duties will include booking
appointments, taking telephone enquiries and undertaking reception duties all requiring
extensive use of the computerised patient administration system.
Hours of work are Monday to Friday 8.30am-1.30pm.
Whitley Bay Health Centre is positive about disability and
is a disability user. We also wish to be
known as an equal opportunities employer and welcome applications form all
sectors of the community. The value we place on our employees is reflected in
our commitment to improving the working lives of our employees.
Main duties of the job
The post holder will be the first point of contact for patients and other users of the health centre. Face to face, telephone and written communications will be the main duties.
Signposting patients to a range of service providers.
About us
Whitley Bay Health Centre is a local GP Practice providing primary care and community health care services to the people of Whitley Bay. We plan, deliver and commission a wide range of health care and treatment to meet the health needs of local people and we are looking to recruit people who can meet our expectations of delivering a first class health service to the people of Whitley Bay.
We have 8 GP's and a large nursing team. We also have a variety of support services that compliment the medical services that we provide.
We run personalised lists for our patients.
Job description
Job responsibilities
JOB PURPOSE
The post holder will provide reception support and act as first point of contact for patients, staff and all other primary healthcare services within the Health Centre.
SCOPE AND RANGE
- As part of a rota, provide Administrative duties for the health centre up to 5 days a week between 08:30 18:00 As part of a rota, provide Administrative duties for the health centre up to 5 days a week between 08:30 18:00
- As part of a rota, provide Administrative duties for the health centre up to 5 days a week between 08:30 18:00
- Provide administration assistance as required.
- Ensure all clinical records (both electronic and paper) are up to date, in chronological and alphabetical order and available to primary healthcare professionals as and when required.
MAIN DUTIES AND RESPONSIBILITIES
- Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre
- Registering patient arrivals within the health centre
- Answering the telephone, transferring calls and taking messages
- Taking enquiries and requests for repeat medication from patients
- Keeping waiting area a safe environment for all users
- Dealing with incoming and outgoing post
- Filing patient notes (both electronic and paper)
- Dealing with new and temporary patient registrations
- Ensuring all letters and samples are ready for courier collection
- Updating patient demographic changes on system
- Liaise with other support services when needed.
- Any other reasonable duties.
SYSTEMS AND EQUIPMENT
- PC Windows
- NHS email
- Systmone clinical system
- Telephone
- Photocopier
- Scanner
DECISIONS AND JUDGEMENTS
- Prioritising workload according to urgency and appointment sessions
- Confidentiality of patient information is of high importance
- Dealing with late arrivals for appointments and non attendees
- Dealing with enquiries from the public for other departments
- Supporting doctors and nurses in administration.
COMMUNICATIONS AND RELATIONSHIPS
- Contacting hospitals and clinics for results
- Contacting patients at the request of primary healthcare professionals to make follow up appointments as appropriate and in confidence
- Giving patients results at the request of primary healthcare Professionals.
- Contacting patients who have not attended for appointments and ensuring they are recalled as appropriate.
- Inviting patients for routine review.
KNOWLEDGE, TRAINING AND EXPERIENCE TO DO THE JOB
Keyboard skills
Communication skills
Telephone skills
Computer systems
Job description
Job responsibilities
JOB PURPOSE
The post holder will provide reception support and act as first point of contact for patients, staff and all other primary healthcare services within the Health Centre.
SCOPE AND RANGE
- As part of a rota, provide Administrative duties for the health centre up to 5 days a week between 08:30 18:00 As part of a rota, provide Administrative duties for the health centre up to 5 days a week between 08:30 18:00
- As part of a rota, provide Administrative duties for the health centre up to 5 days a week between 08:30 18:00
- Provide administration assistance as required.
- Ensure all clinical records (both electronic and paper) are up to date, in chronological and alphabetical order and available to primary healthcare professionals as and when required.
MAIN DUTIES AND RESPONSIBILITIES
- Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre
- Registering patient arrivals within the health centre
- Answering the telephone, transferring calls and taking messages
- Taking enquiries and requests for repeat medication from patients
- Keeping waiting area a safe environment for all users
- Dealing with incoming and outgoing post
- Filing patient notes (both electronic and paper)
- Dealing with new and temporary patient registrations
- Ensuring all letters and samples are ready for courier collection
- Updating patient demographic changes on system
- Liaise with other support services when needed.
- Any other reasonable duties.
SYSTEMS AND EQUIPMENT
- PC Windows
- NHS email
- Systmone clinical system
- Telephone
- Photocopier
- Scanner
DECISIONS AND JUDGEMENTS
- Prioritising workload according to urgency and appointment sessions
- Confidentiality of patient information is of high importance
- Dealing with late arrivals for appointments and non attendees
- Dealing with enquiries from the public for other departments
- Supporting doctors and nurses in administration.
COMMUNICATIONS AND RELATIONSHIPS
- Contacting hospitals and clinics for results
- Contacting patients at the request of primary healthcare professionals to make follow up appointments as appropriate and in confidence
- Giving patients results at the request of primary healthcare Professionals.
- Contacting patients who have not attended for appointments and ensuring they are recalled as appropriate.
- Inviting patients for routine review.
KNOWLEDGE, TRAINING AND EXPERIENCE TO DO THE JOB
Keyboard skills
Communication skills
Telephone skills
Computer systems
Person Specification
Qualifications
Essential
- Good standard of general education.
- Confident and competent using computerised systems
- Previous experience of working in a busy office/reception area.
- Experience of handling confidential and sensitive information.
- Able to deal with telephone and face to face enquiries efficiently and sensitively.
- Able to take and relay accurate messages and notes.
- Demonstrate initiative.
- Ability to relate to people from all backgrounds (both professionals and members of the public)
- Ability to work under pressure and remain calm.
- Ability to work flexibly within remit of the post.
- Approachable but able to maintain professional image.
- Must be a team player.
Desirable
- Systmone User.
- Experience working as a GP receptionist.
- Sound understanding of confidential issues.
- Experience of using clinical systems.
Person Specification
Qualifications
Essential
- Good standard of general education.
- Confident and competent using computerised systems
- Previous experience of working in a busy office/reception area.
- Experience of handling confidential and sensitive information.
- Able to deal with telephone and face to face enquiries efficiently and sensitively.
- Able to take and relay accurate messages and notes.
- Demonstrate initiative.
- Ability to relate to people from all backgrounds (both professionals and members of the public)
- Ability to work under pressure and remain calm.
- Ability to work flexibly within remit of the post.
- Approachable but able to maintain professional image.
- Must be a team player.
Desirable
- Systmone User.
- Experience working as a GP receptionist.
- Sound understanding of confidential issues.
- Experience of using clinical systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.