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Yelverton Surgery

Health and Wellbeing Care Coordinator

The closing date is 09 March 2026

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Job summary

This is an exciting role within our organisation for a Health and Wellbeing Care Coordinator to deliver health coaching support for our housebound patients. We are looking for a motivated and passionate individual who is a trained in or willing to train as a Health and Wellbeing coach to make a positive impact on our patients lives.

Main duties of the job

  • Complete Cognitive Geriatric Assessments (CGAs) for patients with a frailty score of mild to moderate.
  • Support our patients with their annual reviews, care plans and ensuring all services available that are suitable are offered by patients and educate our patients in the benefits of these services.
  • To provide personalised care and support to our patients through social prescribing and encourage them to be active participants in managing their own health and wellbeing.
  • To work with patient with physical and/or mental health conditions, patients with long term conditions and those at risk of developing long term conditions.
  • To support our housebound patients with their annual review for long term conditions (such as foot checks, taking bp readings and coding them etc) and referring them onto appropriate community services.
  • Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact on their health and wellbeing.
  • Work closely with staff across the practice to ensure that the health and wellbeing coaching referral codes are inputted into clinical systems.
  • Maintain effective records of activity and produce reports as required.

About us

The practice lies within the Integrated Care Board of Devon. We are part of the West Devon Primary Care Network, alongside two other thriving local practices. This has offered a dynamic and cohesive relationship as well as strengthening our own identity and central ethos.

As a team we are committed to offering a high-quality service to our patients, achieving high patient satisfaction scores and QOF scores. We are rated Good by CQC.

We have seven GP partners who are supported by a range of clinical and admin staff.

The jewel in our crown is really our practice ethos, encompassing a strong supportive culture of praise and encouragement.

Details

Date posted

09 February 2026

Pay scheme

Other

Salary

£13.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5511-26-0000

Job locations

Westella Road

Yelverton

Devon

PL20 6AS


Job description

Job responsibilities

In this role you will be responsible for supporting the practice in delivering excellent patient care by taking a proactive approach to promoting community health and wellbeing. The role will include carrying a case load of patients who you will assist in CGAs, health and wellbeing plans, quality of life referrals (such as the social prescribing service) and encouraging and supporting patients to manage their own health needs. You will need to support patients by providing guidance and personalised care to meet each patients needs.

This job description is not exhaustive, and responsibilities may change depending on the business needs.

Job description

Job responsibilities

In this role you will be responsible for supporting the practice in delivering excellent patient care by taking a proactive approach to promoting community health and wellbeing. The role will include carrying a case load of patients who you will assist in CGAs, health and wellbeing plans, quality of life referrals (such as the social prescribing service) and encouraging and supporting patients to manage their own health needs. You will need to support patients by providing guidance and personalised care to meet each patients needs.

This job description is not exhaustive, and responsibilities may change depending on the business needs.

Person Specification

Qualifications

Essential

  • Hold a recognised healthcare or coaching qualification (or equivalent relevant experience)
  • Good standard of education with excellent literacy and numeracy skills.
  • Evidence of continuing professional development
  • Must hold a valid and in date UK driving license

Experience

Essential

  • Ability to demonstrate management of own caseload and prioritisation of case work.
  • Able to interpret, translate and deliver key messages to patient groups.
  • Good practical and conceptual knowledge of healthcare improvement methods and community level services for referral purposes.
  • Experience of successfully establishing working relationships within teams across multiple locations.
  • Ability to collect and record information and data, for record- keeping, monitoring and evaluation.
  • Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face.
  • Strong organisational skills including planning, prioritising, time management, notes writing and record keeping.
  • Ability to recognise gaps in services and to identify and act on safety concerns.
  • Ability to recognise and work within limits of competence and seek advice when needed.
  • Ability to build and maintain long- term-working relationships with colleagues.
  • A professional and compassionate attitude to patient care, providing support while maintaining professional boundaries.
  • Ability to work effectively under pressure, delivering against agreed objectives.
  • Ability to remain diplomatic when dealing with sensitive matters or having challenging discussions with patients or carers.
  • Ability to work safely unaided in home settings.
  • Willingness to take a pro-active and flexible approach to the role as it develops over time.

Desirable

  • Experience or training in person-centred care planning.
  • Previous experience or providing an advisory service assisting with complex patient situations which require multi agency working.Up-to-date knowledge of the services and organisations available to support patients and carers.

Person Specification

Essential

  • Be proactive, self-motivated and well organised.
  • Disclosure Barring Service (DBS) check
  • Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home

Desirable

  • Experience using EMIS and Ardens
Person Specification

Qualifications

Essential

  • Hold a recognised healthcare or coaching qualification (or equivalent relevant experience)
  • Good standard of education with excellent literacy and numeracy skills.
  • Evidence of continuing professional development
  • Must hold a valid and in date UK driving license

Experience

Essential

  • Ability to demonstrate management of own caseload and prioritisation of case work.
  • Able to interpret, translate and deliver key messages to patient groups.
  • Good practical and conceptual knowledge of healthcare improvement methods and community level services for referral purposes.
  • Experience of successfully establishing working relationships within teams across multiple locations.
  • Ability to collect and record information and data, for record- keeping, monitoring and evaluation.
  • Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face.
  • Strong organisational skills including planning, prioritising, time management, notes writing and record keeping.
  • Ability to recognise gaps in services and to identify and act on safety concerns.
  • Ability to recognise and work within limits of competence and seek advice when needed.
  • Ability to build and maintain long- term-working relationships with colleagues.
  • A professional and compassionate attitude to patient care, providing support while maintaining professional boundaries.
  • Ability to work effectively under pressure, delivering against agreed objectives.
  • Ability to remain diplomatic when dealing with sensitive matters or having challenging discussions with patients or carers.
  • Ability to work safely unaided in home settings.
  • Willingness to take a pro-active and flexible approach to the role as it develops over time.

Desirable

  • Experience or training in person-centred care planning.
  • Previous experience or providing an advisory service assisting with complex patient situations which require multi agency working.Up-to-date knowledge of the services and organisations available to support patients and carers.

Person Specification

Essential

  • Be proactive, self-motivated and well organised.
  • Disclosure Barring Service (DBS) check
  • Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home

Desirable

  • Experience using EMIS and Ardens

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yelverton Surgery

Address

Westella Road

Yelverton

Devon

PL20 6AS


Employer's website

https://www.yelvertonsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Yelverton Surgery

Address

Westella Road

Yelverton

Devon

PL20 6AS


Employer's website

https://www.yelvertonsurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operation Manager

Lilly Hatcher

01822852202

Details

Date posted

09 February 2026

Pay scheme

Other

Salary

£13.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5511-26-0000

Job locations

Westella Road

Yelverton

Devon

PL20 6AS


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