Yelverton Surgery

Operations Manager

Information:

This job is now closed

Job summary

We are seeking an experienced and dynamic Operations Manager to oversee the smooth running of day-to-day operations. The ideal candidate will be responsible for ensuring that our clinics run smoothly, efficiently, and in alignment with our ethos to provide exceptional patient care.

This role requires a strong leader with a background in healthcare operations, excellent organisational skills, and the ability to manage multiple priorities in a fast-paced environment.

Main duties of the job

  • Operational Leadership: Oversee daily operations ensuring efficient workflow and optimal resource allocation.
  • Team Management: Lead, mentor, and support a diverse team of healthcare professionals, including administrative staff, nurses, and other clinical personnel.
  • Technology Integration: Oversee the implementation and optimisation of health information systems and other technologies to improve operational efficiency.

    • About us

    The practice lies within the Integrated Care Board of Devon. We are part of the West Devon Primary Care Network, alongside two other thriving local practices. This has offered a dynamic and cohesive relationship as well as strengthening our own identity and central ethos.

    As a team we are committed to offering a high-quality service to our patients, achieving high patient satisfaction scoresand QOF scores. We are rated Good by CQC.

    We have seven GP partners who are supported by a range of clinical and admin staff.

    The jewel in our crown is really our practice ethos, encompassing a strong supportive culture of praise and encouragement.

    Details

    Date posted

    05 August 2024

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    A5511-24-0000

    Job locations

    Westella Road

    Yelverton

    Devon

    PL20 6AS


    Job description

    Job responsibilities

    Operations Manager - Job Description

    Hours per week - 37 hours per week

    Monday-Friday inclusive

    To support the practice manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency, and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

    To manage and coordinate patient services, premises and health and safety management.

    Through innovative ways of working, support the practice manager leading the team in promoting ED&I, SHEF, quality & continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensuring the practice complies with CQC regulations.

    The full job description is attached as a supporting file.

    Job description

    Job responsibilities

    Operations Manager - Job Description

    Hours per week - 37 hours per week

    Monday-Friday inclusive

    To support the practice manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency, and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

    To manage and coordinate patient services, premises and health and safety management.

    Through innovative ways of working, support the practice manager leading the team in promoting ED&I, SHEF, quality & continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensuring the practice complies with CQC regulations.

    The full job description is attached as a supporting file.

    Person Specification

    Experience

    Essential

    • Experience of working with the general public.
    • Experience of working in a healthcare setting.

    Desirable

    • Experience of managing multidisciplinary teams.
    • Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
    • Experience of successfully developing and implementing projects.
    • NHS/ Primary Care general practice experience.
    • Relevant health and safety experience.

    Qualifications

    Essential

    • Good standard of education with excellent literacy and numeracy skills.

    Desirable

    • Educated to A-level/equivalent or higher with relevant experience.
    • Leadership and/or management qualification.
    • AMSPAR qualification.
    Person Specification

    Experience

    Essential

    • Experience of working with the general public.
    • Experience of working in a healthcare setting.

    Desirable

    • Experience of managing multidisciplinary teams.
    • Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
    • Experience of successfully developing and implementing projects.
    • NHS/ Primary Care general practice experience.
    • Relevant health and safety experience.

    Qualifications

    Essential

    • Good standard of education with excellent literacy and numeracy skills.

    Desirable

    • Educated to A-level/equivalent or higher with relevant experience.
    • Leadership and/or management qualification.
    • AMSPAR qualification.

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Yelverton Surgery

    Address

    Westella Road

    Yelverton

    Devon

    PL20 6AS


    Employer's website

    https://www.yelvertonsurgery.co.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Yelverton Surgery

    Address

    Westella Road

    Yelverton

    Devon

    PL20 6AS


    Employer's website

    https://www.yelvertonsurgery.co.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Practice Manager (designate)

    Katie Higgins

    katiehiggins1@nhs.net

    01822852202

    Details

    Date posted

    05 August 2024

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    A5511-24-0000

    Job locations

    Westella Road

    Yelverton

    Devon

    PL20 6AS


    Supporting documents

    Privacy notice

    Yelverton Surgery's privacy notice (opens in a new tab)