Job responsibilities
Job Summary
We are looking for a Health
& Wellbeing Coach, who is a positive team player who strives to go the
extra mile to help out colleagues and others who come into contact with the
organisation. You really want to make a difference! We need someone who can
build strong relationships with patients, team members, voluntary sector and is
committed to meeting deadlines.
The role will require coaching
skills, patience, empathy and an holistic approach to support patients in
reaching their health goals. We are looking to appoint an individual who is
self-motivated, organised and reliable you do what you say you are going to do!
You will perform a range of
administrative tasks, as well as clinical input. Communication with patients,
their family members and various Healthcare Professionals.
The successful applicant will be
required to have strong IT skills, attention to detail for data collection and
good time management to manage their own task list.
Main Duties and Responsibilities
To obtain data and information for
the PCN to:
Provide
capacity in the PCN for weight management programmes for its member
practices.
Utilise
Systmone to book and manage your own workload.
Utilise
Systmone for the PCN to increase coverage of observations such as Blood
Pressure checks, Smoking Status etc.
Work
with the Digital Transformation Lead to provide outreach and communal
events within our locality.
Be a
part of the PCN INT model, an MDT approach with all professionals in the
INT.
Utilise
Windows based applications such as MS office (Powerpoint, Excel, Word)
Contribute
as a team member to supporting other staff employed in the PCN to carry
out the delivery of the objectives using data.
Be able
to fully utilise the wider PCN team, and have good pathways to book in
with a wide range of healthcare professionals
Manage
and prioritise a caseload, in accordance with the health and wellbeing
needs of their population. Supporting practices teams in identifying
patients who will benefit from the support and encouragement you can
offer.
Provide
personalised support to individuals, their families, and carers to support
them to be active participants in their own healthcare; empowering them to
manage their own health and wellbeing and live independently. Helping them
understand what is important to them and working with them to get there.
Coaching,
supporting, encouraging and motivating patients through multiple sessions
to identify their needs, set goals, and support them in achieving their
personalised health goals.
Introducing
patient support such as self-management education and peer support like
group consultations.
Supporting
personal choice and positive risk taking while ensuring that patients
understand the accountability of their own actions and decisions, thus
encouraging the proactive prevention of further illnesses.
Working
in with the Social Prescribing Link Workers, Care Coordinators,
Pharmacists clinical and non-clinical teams with in the PCN to connect
patients to community-based activities which support them and help them to
take control of their health and wellbeing.
Explore
and support patient access to a personal health budget, where appropriate,
for their care and support.
Data Collection
Set up
and run SystmOne searches, under the instruction of the Primary Care
Network Operations Manager, Public Health and the Clinical Directors, to
identify the PCN needs and also to monitor progress against indicators.
Collect data
and review the digital triage system in accordance with PCN needs
Retrieve
data from information systems and clinical documentation for the purpose
of undertaking clinical audit (consistent with the audit measures and data
collection instructions) or support clinical staff carrying out these
functions directly.
Set up
databases and spreadsheets for the collection of audit data and enter
audit data as required
Check
the accuracy, completeness and timeliness of data entered in to a database
or spreadsheet for a clinical audit and advise relevant people of missing
or inaccurate data or an impending deadline for submission of complete and
accurate data.
Analyse
or assist clinical staff in analysing audit data appropriately so that the
level of compliance with best practice can be determined and the results
used to prompt changes in practice as necessary.
Contributing to carrying out work
needed to ensure that the PCN meets external requirements related to clinical
audit.
Maintain
documentation related to clinical audit consistent with approved policies,
the Data Protection Action, General Protection Data Regulations (GDPR) and
Human Rights Act and ensure that the information is available for
reporting purposes.
Record
progress of clinical audit activity on the PCN database systems ensuring
that there is a detailed, timely and accurate record of all allocated
projects. This will include evidence of improvements achieved through
clinical audit.
Contribute to supporting the
smooth running of the Primary Care Network.
Attend
meetings as required and any other local or regional audit meetings
pertaining to Capacity and Access as requested by the PCN Manager or
Clinical Director.
Attend
meetings with the other PCN Clinical Audit Team for the purpose of
reviewing the departmental activity and sharing general information.
Communication
Communicate effectively with other team members;
Communicate effectively with patients and carers,
recognising their needs for alternative methods of communication;
Enthusiastic about health promotion and lifestyle
change.
Personal and people development
Take responsibility for own developmental learning and
performance, including participating in supervision;
Take responsibility for maintaining a record of own
personal development;
Work with management on any new training requirements;
To recognise and understand the roles and
responsibilities of individuals working in the primary health care team.
Health, safety and security
Use the personal security systems within the workplace
according to practice guidelines;
Identify the risks involved in work activities and
undertake them in a way that manages the risks;
Know the health and safety policies and procedures
within the workplace, including fire procedures, maintaining documentation,
monitoring and maintaining of equipment and furniture within their area of
responsibility;
Use the computer monitor safely.
Service improvement
Work with colleagues in the team on the development of
current and new services and other initiatives;
Work closely with the whole PCN team at Southend East PCN.
Quality
Alert other team members to issues of quality and risk
in the care of patients;
Ensure own actions are consistent with clinical
governance systems;
Know the organisations policies, especially the
whistle-blowing policy, available in the practice staff handbook;
Be able to manage their own time effectively.
Equality and diversity
Act in ways that recognise the importance of people's
rights, interpreting them in a way that is consistent with procedures;
Respect the privacy, dignity, needs and beliefs of
patients and carers;
Information processes
Maintain confidentiality or information relating to
patients, relatives, staff and the PCN;
Maintain accurate and contemporaneous electronic
patient records on SystmOne;
Take the necessary precautions when transmitting
information.
Duties and Responsibilities:
Attend annual updates and mandatory training as
required;
Highlight any gaps in knowledge/training needs to
their line manager to allow them the opportunity to offer support in order to
fulfil the duties of this post;
Act
in a manner that safeguards children and/or vulnerable adults as applicable to
the role;
Work in line with organisational policies and
procedural guidelines.
This JD is not intended to be an exhaustive list of activities but
rather an outline of the main areas of responsibility. The role is likely to
evolve to meet the changing needs of the service.
