Receptionist

Job description

Job responsibilities

Job Description

Job Title Receptionist

Salary £11.90 / hour

Based atFownhope Medical Centre

Reports to Reception Team Lead

To book appointments and to facilitate patient access to doctors, nurses and clinical staff in a courteous, efficient and effective manner.

To carry out general administration tasks linked to reception.

• To deal with patients in a polite, friendly and courteous manner
• To work in accordance with good practice and Practice procedures and protocols
• To handle telephone calls and electronic tasks efficiently
• To maintain strict confidentiality on all matters relating to the Practice

and its patients

• To book appointments and ensure we meet access targets
• Undertake a variety of administration tasks including computer work

• Patients
• All Practice staff

Reception

• Manage appointment requests both face to face and over the telephone
• Receive patients and deal with their queries
• Provide information to patients, including test results
• Deal with general enquiries from hospitals and other external agencies
• Respond to requests from clinicians and staff using organisation systems
• Arrange patient services e.g chaperones, interpreters, hospital transport as needed
• Process correspondence via fax, email, post and file information accordingly
• Process new registrations and changes of address
• Follow systems for receiving, updating and handling confidential patient records
• Liaise with Practice Team to ensure resolution of I.T or security issues
• Follow daily protocols for the secure opening and closing of the Practice
• General admin duties.

General

• Promote and maintain standards relating to CQC including Health and Safety
• Support equality, diversity and the rights of patients and carers
• Maintain strict confidentiality on all matters relating to patients/ carers/ colleagues/ other health workers/ the business of the Practice
• Use the Significant Event model of governance to encourage good and improved practice
• Promote the good reputation of the Practice
• Participate in training programmes as requested to enable the efficient running of the practice and meet any professional minimum competence requirements
• Work in accordance with Practice protocols
• Participate in the annual appraisal process
• Undertake other duties as reasonably requested.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fownhope Medical Centre

Address

Common Hill Lane

Hereford

Herefordshire

HR1 4PZ

Employer's website

https://www.fownhopesurgery.nhs.uk/ (Opens in a new tab)