Job summary
We are looking for a friendly, organised administrator to join our team at Birbeck Medical Group.
You would be part of our back office admin team supporting the clinical and management teams.
Main duties of the job
You would provide a variety of tasks within our back office team which would include;
Managing correspondence and extracting information
IT troubleshooting
A range of administrative tasks
About us
Our practice has a range of healthcare professions, management team and supporting admin teams. We have 50 staff in total along with associated staff who come to the practice to provide services for our patients.
Details
Date posted
05 June 2025
Pay scheme
Other
Salary
£25,224.12 a year
Contract
Permanent
Working pattern
Full-time
Reference number
A5495-25-0002
Job locations
Bridge Lane
Penrith
Cumbria
CA11 8HW
Job description
Job responsibilities
Job Title
Administrator
Line Manager
Assistant Practice Manager
Accountable to
Practice Manager
Hours per week
37.5 hours
Salary
£25,224.12 per annum
Job Summary
Managing patient records and correspondence, maintaining confidentiality at all times.
Demonstrating excellent IT skills.
Working closely with GPs, Health Professionals and the wider team to provide administrative support.
The position requires excellent communication skills.
Mission Statement
To deliver a high quality of healthcare which is patient centred and promotes an appropriate level of continuity with resources available.
We will encourage an environment of mutual respect, trust and support and create a culture of optimism and positivity.
Generic Responsibilities
All staff at Birbeck Medical Group have a duty to conform to the following:
Equality, Diversity & Inclusion
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery
Staff at Birbeck Medical Group must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Security
The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.
Professional Conduct
At Birbeck Medical Group, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.
Leave
All personnel are entitled to take leave. Managers are to ensure all of their staff are afforded the opportunity to take all days leave each year.
Responsibilities
The following are the core responsibilities for the administrative role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Managing clinical correspondence and extracting the necessary information.
b. Assisting with IT trouble shooting.
c. Administrative duties to support the clinical and management team.
d. Maintain a clean, tidy, effective working area at all times.
Job description
Job responsibilities
Job Title
Administrator
Line Manager
Assistant Practice Manager
Accountable to
Practice Manager
Hours per week
37.5 hours
Salary
£25,224.12 per annum
Job Summary
Managing patient records and correspondence, maintaining confidentiality at all times.
Demonstrating excellent IT skills.
Working closely with GPs, Health Professionals and the wider team to provide administrative support.
The position requires excellent communication skills.
Mission Statement
To deliver a high quality of healthcare which is patient centred and promotes an appropriate level of continuity with resources available.
We will encourage an environment of mutual respect, trust and support and create a culture of optimism and positivity.
Generic Responsibilities
All staff at Birbeck Medical Group have a duty to conform to the following:
Equality, Diversity & Inclusion
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery
Staff at Birbeck Medical Group must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Security
The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.
Professional Conduct
At Birbeck Medical Group, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.
Leave
All personnel are entitled to take leave. Managers are to ensure all of their staff are afforded the opportunity to take all days leave each year.
Responsibilities
The following are the core responsibilities for the administrative role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Managing clinical correspondence and extracting the necessary information.
b. Assisting with IT trouble shooting.
c. Administrative duties to support the clinical and management team.
d. Maintain a clean, tidy, effective working area at all times.
Person Specification
Experience
Essential
- Previous experience of administration roles.
Desirable
- Experience of working in primary care.
Qualifications
Essential
- Educated to GCSE level, including English and Maths.
Desirable
- IT qualification or knowledge.
Person Specification
Experience
Essential
- Previous experience of administration roles.
Desirable
- Experience of working in primary care.
Qualifications
Essential
- Educated to GCSE level, including English and Maths.
Desirable
- IT qualification or knowledge.
Employer details
Employer name
Birbeck Medical Group
Address
Bridge Lane
Penrith
Cumbria
CA11 8HW
Employer's website
Employer details
Employer name
Birbeck Medical Group
Address
Bridge Lane
Penrith
Cumbria
CA11 8HW
Employer's website
Employer contact details
For questions about the job, contact:
Details
Date posted
05 June 2025
Pay scheme
Other
Salary
£25,224.12 a year
Contract
Permanent
Working pattern
Full-time
Reference number
A5495-25-0002
Job locations
Bridge Lane
Penrith
Cumbria
CA11 8HW