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Middlestown Medical Centre

GP Receptionist

The closing date is 12 October 2025

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Job summary

The GP Receptionist plays a vital role in the smooth day-to-day running of the practice. As the first point of contact for patients and visitors, the post holder is responsible for providing a welcoming, professional, and efficient reception service, primarily on the phone but also online and in person. They will assist with a variety of administrative duties to support patient care and ensure the effective functioning of the surgery.

Main duties of the job

Reception and Patient Interaction

  • Greet patients and visitors in a courteous, efficient, and professional manner.
  • Answer telephone and face-to-face enquiries, signposting patients appropriately.
  • Book, amend, and cancel patient appointments using the clinical system (e.g. SystmOne).
  • Support patients with queries relating to appointments, prescriptions, test results, and general enquiries.
  • Handle incoming and outgoing communications, including emails, letters, and documents.

Administrative Support

  • Process repeat prescription requests following practice protocols.
  • Scan, upload, and file clinical and non-clinical correspondence to patient records.
  • Manage and monitor patient recall and reminder systems.
  • Maintain patient records accurately and confidentially.
  • Prepare documents for clinics and assist clinical staff with administrative needs.

Confidentiality and Compliance

  • Adhere to confidentiality policies at all times, in line with GDPR and practice procedures.
  • Maintain awareness of and compliance with practice policies, including health and safety, safeguarding, and data protection.

About us

Middlestown Medical Centre is a General Practice Partnership open to all patients living within ourpractice boundary of Middlestown and the surrounding areas including including Emley, Flockton and Grange Moor.

We work in partnership with our patients, Patient Participation Group, staff and our Primary Care Network to provide high quality medical services for our patients. We strive and are proud to provide patient centred care, with equality of access and open accessibility for both same day and routine appointments.

We help patients to manage their health and prevent illness. Our team assess, diagnose, treat and manage illness. receive the best and most appropriate health and/or social care. Our GPs also provide the link to further health services and work closely with other healthcare colleagues. They may also arrange hospital admissions and referrals to other services and specialists, sharing information where needed.

The practice is based across 3 sites. The main purpose-built site at Middlestown, has 15 consultation rooms, from which same day and routine medical services are provided as well as reception, administrative and dispensing services. Emley Clinic and Flockton Surgery, both owned by the partnership, facilitate routine appointments and dispensing services.

Details

Date posted

29 September 2025

Pay scheme

Other

Salary

£19,554 to £23,875 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5494-25-0002

Job locations

129 New Road

Middlestown

Wakefield

WF4 4PA


Job description

Job responsibilities

Job Title: GP Receptionist

Department / Team: Reception and Administration Services

Base: Middlestown Medical Centre

Hours: Part-time / Full-time (to be agreed)

Reports to: Reception Manager / Office Manager

Accountable to: Practice Manager

Job Summary:

The GP Receptionist plays a vital role in the smooth day-to-day running of the practice. As the first point of contact for patients and visitors, the post holder is responsible for providing a welcoming, professional, and efficient reception service. They will assist with a variety of administrative duties to support patient care and ensure the effective functioning of the surgery.

The post holder must be organised, adaptable, and capable of working under pressure while maintaining a patient-focused and confidential approach.

Main Duties and Responsibilities:

Reception and Patient Interaction

  • Greet patients and visitors in a courteous, efficient, and professional manner.
  • Answer telephone and face-to-face enquiries, signposting patients appropriately.
  • Book, amend, and cancel patient appointments using the clinical system (e.g. SystmOne).
  • Support patients with queries relating to appointments, prescriptions, test results, and general enquiries.
  • Handle incoming and outgoing communications, including emails, letters, and documents.

Administrative Support

  • Process repeat prescription requests following practice protocols.
  • Scan, upload, and file clinical and non-clinical correspondence to patient records.
  • Manage and monitor patient recall and reminder systems.
  • Maintain patient records accurately and confidentially.
  • Prepare documents for clinics and assist clinical staff with administrative needs.

Confidentiality and Compliance

  • Adhere to confidentiality policies at all times, in line with GDPR and practice procedures.
  • Maintain awareness of and compliance with practice policies, including health and safety, safeguarding, and data protection.

Teamwork and Communication

  • Work collaboratively with colleagues in reception, administration, and the wider practice team.
  • Attend team meetings and participate in ongoing training and development sessions.
  • Escalate any patient concerns or operational issues to the Reception Manager or relevant senior staff member.

IT and Systems Use

  • Use clinical and administrative systems (e.g. SystmOne, NHS Mail) competently.
  • Support patients in accessing online services and digital tools where applicable.
  • Assist in monitoring waiting areas, appointment flow, and incoming queries.

Person Specification

Criteria

Essential

Desirable

Qualifications

Good general education (e.g. GCSEs or equivalent)

NVQ Level 2 or 3 in Business Admin or Customer Service

Experience

Customer service experience in a public-facing role

Previous experience in a GP surgery or NHS setting

Skills & Knowledge

Strong communication and interpersonal skills

Familiarity with SystmOne or similar clinical systems

Good IT skills and attention to detail

Understanding of medical terminology

Ability to stay calm and professional under pressure

Knowledge of confidentiality and data protection policies

Other Requirements

Reliable, punctual, and flexible in working hours

Willingness to undertake further training

Additional Information:

  • The post holder may be required to work flexible hours, including occasional evenings, to meet the needs of the practice.
  • The role may involve cross-site working if required.

Job description

Job responsibilities

Job Title: GP Receptionist

Department / Team: Reception and Administration Services

Base: Middlestown Medical Centre

Hours: Part-time / Full-time (to be agreed)

Reports to: Reception Manager / Office Manager

Accountable to: Practice Manager

Job Summary:

The GP Receptionist plays a vital role in the smooth day-to-day running of the practice. As the first point of contact for patients and visitors, the post holder is responsible for providing a welcoming, professional, and efficient reception service. They will assist with a variety of administrative duties to support patient care and ensure the effective functioning of the surgery.

The post holder must be organised, adaptable, and capable of working under pressure while maintaining a patient-focused and confidential approach.

Main Duties and Responsibilities:

Reception and Patient Interaction

  • Greet patients and visitors in a courteous, efficient, and professional manner.
  • Answer telephone and face-to-face enquiries, signposting patients appropriately.
  • Book, amend, and cancel patient appointments using the clinical system (e.g. SystmOne).
  • Support patients with queries relating to appointments, prescriptions, test results, and general enquiries.
  • Handle incoming and outgoing communications, including emails, letters, and documents.

Administrative Support

  • Process repeat prescription requests following practice protocols.
  • Scan, upload, and file clinical and non-clinical correspondence to patient records.
  • Manage and monitor patient recall and reminder systems.
  • Maintain patient records accurately and confidentially.
  • Prepare documents for clinics and assist clinical staff with administrative needs.

Confidentiality and Compliance

  • Adhere to confidentiality policies at all times, in line with GDPR and practice procedures.
  • Maintain awareness of and compliance with practice policies, including health and safety, safeguarding, and data protection.

Teamwork and Communication

  • Work collaboratively with colleagues in reception, administration, and the wider practice team.
  • Attend team meetings and participate in ongoing training and development sessions.
  • Escalate any patient concerns or operational issues to the Reception Manager or relevant senior staff member.

IT and Systems Use

  • Use clinical and administrative systems (e.g. SystmOne, NHS Mail) competently.
  • Support patients in accessing online services and digital tools where applicable.
  • Assist in monitoring waiting areas, appointment flow, and incoming queries.

Person Specification

Criteria

Essential

Desirable

Qualifications

Good general education (e.g. GCSEs or equivalent)

NVQ Level 2 or 3 in Business Admin or Customer Service

Experience

Customer service experience in a public-facing role

Previous experience in a GP surgery or NHS setting

Skills & Knowledge

Strong communication and interpersonal skills

Familiarity with SystmOne or similar clinical systems

Good IT skills and attention to detail

Understanding of medical terminology

Ability to stay calm and professional under pressure

Knowledge of confidentiality and data protection policies

Other Requirements

Reliable, punctual, and flexible in working hours

Willingness to undertake further training

Additional Information:

  • The post holder may be required to work flexible hours, including occasional evenings, to meet the needs of the practice.
  • The role may involve cross-site working if required.

Person Specification

Qualifications

Essential

  • Good general education (e.g. GCSEs or equivalent)
  • Customer service experience in a public-facing role
  • Strong communication and interpersonal skills
  • Good IT skills and attention to detail
  • Ability to stay calm and professional under pressure
  • Reliable, punctual, and flexible in working hours

Desirable

  • NVQ Level 2 or 3 in Business Admin or Customer Service
  • Previous experience in a GP surgery or NHS setting
  • Familiarity with SystmOne or similar clinical systems
  • Understanding of medical terminology
  • Knowledge of confidentiality and data protection policies
  • Willingness to undertake further training
Person Specification

Qualifications

Essential

  • Good general education (e.g. GCSEs or equivalent)
  • Customer service experience in a public-facing role
  • Strong communication and interpersonal skills
  • Good IT skills and attention to detail
  • Ability to stay calm and professional under pressure
  • Reliable, punctual, and flexible in working hours

Desirable

  • NVQ Level 2 or 3 in Business Admin or Customer Service
  • Previous experience in a GP surgery or NHS setting
  • Familiarity with SystmOne or similar clinical systems
  • Understanding of medical terminology
  • Knowledge of confidentiality and data protection policies
  • Willingness to undertake further training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Middlestown Medical Centre

Address

129 New Road

Middlestown

Wakefield

WF4 4PA


Employer's website

https://www.middlestownmedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Middlestown Medical Centre

Address

129 New Road

Middlestown

Wakefield

WF4 4PA


Employer's website

https://www.middlestownmedicalcentre.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Fiona Oakland

Fiona.Oakland@nhs.net

01924237120

Details

Date posted

29 September 2025

Pay scheme

Other

Salary

£19,554 to £23,875 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5494-25-0002

Job locations

129 New Road

Middlestown

Wakefield

WF4 4PA


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