Job summary
RECEPTIONIST JOB VACANCY LINTON/LOOSE/HEADCORN SURGERY BRANCHES
We currently have a vacancy for a new receptionist. The successful candidate will be predominantly based at our Linton site but with the flexibility to work across all three sites. Hours are negotiable.
Main duties of the job
It is the responsibility of each receptionist to assist in the smooth running of the practice. It is important to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.
It will be part of the day-to-day role to help facilitate patients accessing the clinical care provided by the practice and to support the GPs and nurses in providing that care. The reception team consistently acts as the first point of contact for anyone accessing the practice.
About us
Greensand Health Centre is a newly formed PCN consisting of three branch sites: Linton, Loose, and Headcorn. We are a friendly, supportive team who are looking to expand services that we offer to patients. We have a strong commitment to a happy, sensible work-life balance and place value on a healthy, strong team. We aim to provide the highest standards of medical care within a friendly setting.
Built within primary care, for primary care, Athena works with local GPs and their practices to champion investment in and deliver effective primary care at scale. By connecting in this way, we are stronger, more resilient, and can care effectively for over 25,000 local people together.
Job description
Job responsibilities
Key Responsibilities:
- To ensure that all visitors and telephone callers to the practice are greeted professionally.
- To ensure all telephone calls are managed appropriately.
- To manage the flow of patients arriving at the reception desk for appointments, prescriptions, or queries.
- To ensure the clinical staff receive medical records as requested.
- Greeting and booking in our patients for surgeries and clinics.
- Dealing with patient enquiries efficiently and courteously.
- The receiving and recording of telephone messages, taking appropriate action.
- Filling out medical/admin requests using our online consultation form for future appointments from patients in person and on the telephone.
- Dealing with all telephone queries/requests from patients and acting as a liaison with the doctors/nurses as necessary.
- Receiving specimens from patients, ensuring all their details have been recorded while following health & safety policy.
- Tidying the waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff.
Job description
Job responsibilities
Key Responsibilities:
- To ensure that all visitors and telephone callers to the practice are greeted professionally.
- To ensure all telephone calls are managed appropriately.
- To manage the flow of patients arriving at the reception desk for appointments, prescriptions, or queries.
- To ensure the clinical staff receive medical records as requested.
- Greeting and booking in our patients for surgeries and clinics.
- Dealing with patient enquiries efficiently and courteously.
- The receiving and recording of telephone messages, taking appropriate action.
- Filling out medical/admin requests using our online consultation form for future appointments from patients in person and on the telephone.
- Dealing with all telephone queries/requests from patients and acting as a liaison with the doctors/nurses as necessary.
- Receiving specimens from patients, ensuring all their details have been recorded while following health & safety policy.
- Tidying the waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff.
Person Specification
Qualifications
Essential
- The successful candidate must have excellent phone etiquette and communication skills, be computer literate, and have the ability to manage multiple tasks.
Person Specification
Qualifications
Essential
- The successful candidate must have excellent phone etiquette and communication skills, be computer literate, and have the ability to manage multiple tasks.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
