Receptionist

Job description

Job responsibilities

Job Responsibilities

Premises

Opening of premises, restoring telephones, answer phones, computers, etc, checking that the premises are in order. Ensure that all necessary preparations are made to receive patients.

Ensuring that consulting rooms are fully stocked and equipped.

Ensuring that consulting rooms are ventilated, etc, waiting room is left tidy, reception is tidy and messages left to enable a smooth hand over to other staff.

Secure premises at the end of surgery, checking that windows are closed, etc, and security alarm set so that the premises are totally secure.

Reception:

Greeting patients upon arrival, dealing with all queries, requests, booking appointments and all queries that arise.

Taking down accurately all telephone requests for home visits, patients wishing to speak to a doctor, nurse, etc. and relaying in a timely, accurate manner.

Enter patient information on to the computer as required.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Other delegated duties

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties to enable the practice to meet any requirements of a changing NHS.

Person Specification

Qualifications

Essential

• Educated to GCSE Level or equivalent

Specific Skills

Essential

• Awareness of Health & Safety legislation in the workplace. Good communication skills, with experience of dealing tactfully with people at all levels. Good organisational skills with the ability to prioritise tasks. Ability to work independently. Good time management

Experience

Essential

• Previous experience of dealing with confidential information Experience of working in a busy environment

Desirable

• Previous receptionist experience Experience of working in a GP practice

Information Technology

Essential

• Proficient knowledge of MS Office

Desirable

• Knowledge of call handling software Knowledge of EMIS patient database

How to apply

Essential

• To apply for this position please send your CV with covering letter to suzannah.link@nhs.net

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Headcorn Surgery

Address

Headcorn Surgery

The Hardwicks

Headcorn

Ashford

Kent

TN27 9AA

Employer's website

https://www.headcornsurgery.co.uk/ (Opens in a new tab)