Job summary
Do you want a new challenge? Would you thrive working in a busy team helping our patients get the best care we can give? If yes keep reading. We are looking for someone to help provide an enhanced phlebotomy service and administrative support for the management of chronic disease recall appointments and immunisation and screening services at Bowling Highfield Medical Practice.
Working under the direct supervision of the senior practice nurses and strictly in accordance with specific practice guidelines and protocols, performing phlebotomy, BP monitoring, vaccinations, urinalysis, weight monitoring and diabetic foot checks (low risk).
Duties include but are not limited to, ensuring the efficient and timely recall of patients for clinical review, including post-natal checks, the Level 2 diabetes service, processing and read coding clinical letters and assisting in the monitoring of Practice targets.
Main duties of the job
The following are the core responsibilities of the Phlebotomist & Clinical Administrator. On occasions there may be a requirement to carry out other tasks. This will be dependent on factors such as workload and staffing levels:
Core Principles
To ensure confidentiality of information (written, oral and electronic) is preserved at all times whether at or away from work.
To follow practice procedures to ensure that Caldicott Guardian and Security requirements are met at all times.
To follow procedures to ensure compliance with the Data Protection Act 1998
To follow all practice protocols concerned with the maintenance of ethical practice.
To support and participate in initiatives to ensure a safe and healthy environment for all practice users. This includes following procedures to ensure the control of potential hazards to health and safety
To respect, support, contribute to and take personal responsibility for implementing commitment to Diversity and Equality of Opportunity
To contribute to a culture of continuous improvement
To perform duties to standards required by the practice in accordance with quality assurance.
To demonstrate commitment to Continuing Professional Development
To demonstrate computer literacy
About us
Bowling Highfield Medical Practice is a practice offering care to nearly
15,000 patients across 2 sites within BD4. Our patients will attend clinics
either at Highfield Medical Centre (BD4 9QA) or Bowling Medical Centre (BD4
7SS). Our Highfield site is predominantly used for planned appointments such as
Practice Nurse and Health Care Assistant appointments but you will get the
opportunity to work across both sites to serve our patient population.
The Practice is forward thinking and is very keen to deliver high quality
medical services. We have achieved the prestigious Quality Practice Award from
the Royal College of General Practitioners and is rated Good by the Care
Quality Commission (CQC). We operate on the
System One Clinical System, use Ardens template and have our own personalised
templates to reduce paperwork and provide a streamlined system.
In return for your hard work commitment Bowling Highfield Medical Practice can offer you some fantastic benefits:
Competitive Pay Rates
Exciting development opportunities
Excellent support and training
Attractive holiday allowance
Option to join the NHS pension scheme
Supportive and friendly team
Job description
Job responsibilities
The following are the core responsibilities of the Phlebotomist & Clinical Administrator. On occasions there may be a requirement to carry out other tasks. This will be dependent on factors such as workload and staffing levels:
Core Principles
To ensure confidentiality of information (written, oral and electronic) is preserved at all times whether at or away from work.
To follow practice procedures to ensure that Caldicott Guardian and Security requirements are met at all times.
To follow procedures to ensure compliance with the Data Protection Act 1998
To follow all practice protocols concerned with the maintenance of ethical practice.
To support and participate in initiatives to ensure a safe and healthy environment for all practice users. This includes following procedures to ensure the control of potential hazards to health and safety
To respect, support, contribute to and take personal responsibility for implementing commitment to Diversity and Equality of Opportunity
To contribute to a culture of continuous improvement
To perform duties to standards required by the practice in accordance with quality assurance.
To demonstrate commitment to Continuing Professional Development
To demonstrate computer literacy
Phlebotomy Role
Working under the direct supervision of the senior practice nurses and strictly in accordance with specific practice guidelines and protocols:
Phlebotomy
- BP monitoring
- Vaccines
- Urinalysis
- Weight monitoring
- Diabetic Foot Checks (Low Risk)
Clinical Administration Role
Nursing Team Appointment system
- Ensure total familiarity with all nursing team appointment systems including specific appointment lengths relating to chronic disease reviews, tests and screening procedures.
- Book appointments and recalls ensuring sufficient information is recorded to identify the appointment reason.
- Receive and make calls as required answering any queries that arise ensuring a professional manner is maintained at all times.
Operating Due Recalls and Retrospective Recall Searches
- Ensure an efficient process is operated for the recalling of patients for chronic disease reviews, contraception services, screening services and immunisation purposes.
- Ensure there is an efficient process operated for the retrospective calling of unattended or missed appointments for chronic disease reviews, contraception services, screening services and immunisation purposes.
- Monitor and action work to do on the child immunisation target report within the clinical system.
Other Clinical Admin Duties
- Provide admin support as required for the Level 2 Diabetes clinics, managing appointments for biometric measurements prior to the patients appointment and organising podiatry and retinal appointments as required.
Provide admin support as required for the Mum and Baby clinics, ensuring all relevant paperwork is received and completed prior to the appointments to ensure records are up to date in preparation for the postnatal, 8 week checks and immunisations.
- Provide admin support for the processing and read coding of clinical letters
- Provide general admin support as and when needed as part of the wider admin team
General
- Ensuring confidentiality is maintained at all times.
- Dealing with all telephone calls professionally (with care, civility and efficiency)
- Ensuring excellent customer care skills are used with all parties.
- Taking messages as appropriate and ensuring the message is passed on to the appropriate member of the practice or associated organizations whilst annotating and recording details such that they can be reviewed and retrieved at a later date if required.
- Ensuring probity in all financial dealings
- Upholding Quality
- Alerting other team members to issues of quality and risk.
- Assessing own performance and taking accountability for own actions, either directly or under supervision
- Contributing to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Working effectively with individuals in other agencies to meet patients needs.
- Effectively managing own time, workload, and resources.
- Adhering to Practice dress policy.
- Being punctual at all times.
Communicating
Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Personal/ Professional Development
Taking responsibility for own developmental learning and performance.
- Taking responsibility for maintaining a record of own personal development.
- Working with management on any new training requirements.
- Demonstrating skills and activities to others who are undertaking similar work.
Contributing to the implementation of services
Participating in implementation of new services where appropriate
All staff at Bowling Highfield Medical Practice have a duty to conform to the following:
Equality, Diversity & Inclusion (ED&I)
A good attitude and positive action towards ED&I create an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team, and others, and to cooperate with employers to ensure compliance with health and safety requirements.
All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.
It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training
On arrival at the practice all personnel are to complete a practice induction programme.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery
Staff at Bowling Highfield Medical Practice must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Job description
Job responsibilities
The following are the core responsibilities of the Phlebotomist & Clinical Administrator. On occasions there may be a requirement to carry out other tasks. This will be dependent on factors such as workload and staffing levels:
Core Principles
To ensure confidentiality of information (written, oral and electronic) is preserved at all times whether at or away from work.
To follow practice procedures to ensure that Caldicott Guardian and Security requirements are met at all times.
To follow procedures to ensure compliance with the Data Protection Act 1998
To follow all practice protocols concerned with the maintenance of ethical practice.
To support and participate in initiatives to ensure a safe and healthy environment for all practice users. This includes following procedures to ensure the control of potential hazards to health and safety
To respect, support, contribute to and take personal responsibility for implementing commitment to Diversity and Equality of Opportunity
To contribute to a culture of continuous improvement
To perform duties to standards required by the practice in accordance with quality assurance.
To demonstrate commitment to Continuing Professional Development
To demonstrate computer literacy
Phlebotomy Role
Working under the direct supervision of the senior practice nurses and strictly in accordance with specific practice guidelines and protocols:
Phlebotomy
- BP monitoring
- Vaccines
- Urinalysis
- Weight monitoring
- Diabetic Foot Checks (Low Risk)
Clinical Administration Role
Nursing Team Appointment system
- Ensure total familiarity with all nursing team appointment systems including specific appointment lengths relating to chronic disease reviews, tests and screening procedures.
- Book appointments and recalls ensuring sufficient information is recorded to identify the appointment reason.
- Receive and make calls as required answering any queries that arise ensuring a professional manner is maintained at all times.
Operating Due Recalls and Retrospective Recall Searches
- Ensure an efficient process is operated for the recalling of patients for chronic disease reviews, contraception services, screening services and immunisation purposes.
- Ensure there is an efficient process operated for the retrospective calling of unattended or missed appointments for chronic disease reviews, contraception services, screening services and immunisation purposes.
- Monitor and action work to do on the child immunisation target report within the clinical system.
Other Clinical Admin Duties
- Provide admin support as required for the Level 2 Diabetes clinics, managing appointments for biometric measurements prior to the patients appointment and organising podiatry and retinal appointments as required.
Provide admin support as required for the Mum and Baby clinics, ensuring all relevant paperwork is received and completed prior to the appointments to ensure records are up to date in preparation for the postnatal, 8 week checks and immunisations.
- Provide admin support for the processing and read coding of clinical letters
- Provide general admin support as and when needed as part of the wider admin team
General
- Ensuring confidentiality is maintained at all times.
- Dealing with all telephone calls professionally (with care, civility and efficiency)
- Ensuring excellent customer care skills are used with all parties.
- Taking messages as appropriate and ensuring the message is passed on to the appropriate member of the practice or associated organizations whilst annotating and recording details such that they can be reviewed and retrieved at a later date if required.
- Ensuring probity in all financial dealings
- Upholding Quality
- Alerting other team members to issues of quality and risk.
- Assessing own performance and taking accountability for own actions, either directly or under supervision
- Contributing to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Working effectively with individuals in other agencies to meet patients needs.
- Effectively managing own time, workload, and resources.
- Adhering to Practice dress policy.
- Being punctual at all times.
Communicating
Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Personal/ Professional Development
Taking responsibility for own developmental learning and performance.
- Taking responsibility for maintaining a record of own personal development.
- Working with management on any new training requirements.
- Demonstrating skills and activities to others who are undertaking similar work.
Contributing to the implementation of services
Participating in implementation of new services where appropriate
All staff at Bowling Highfield Medical Practice have a duty to conform to the following:
Equality, Diversity & Inclusion (ED&I)
A good attitude and positive action towards ED&I create an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team, and others, and to cooperate with employers to ensure compliance with health and safety requirements.
All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.
It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training
On arrival at the practice all personnel are to complete a practice induction programme.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery
Staff at Bowling Highfield Medical Practice must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Person Specification
Experience
Essential
- Excellent communication and interpersonal skills
- Ability to work under pressure in a fast-paced environment
- A clear and polite manner and ability to diffuse conflict
- Respectful of patient confidentiality
- Ability to work well as part of a team and autonomously.
- Competent user of IT systems (e.g. Microsoft word)
- Flexibility to cover holidays and sickness
Desirable
- Experience of working within a busy GP practice
- Understanding of SystmOne
- Previous experience of clinical coding
- Previous experience of recalling patients for planned care and reviews.
Qualifications
Desirable
- Previous phlebotomy experience is required and ideally you will have undertaken a recognised training course.
- Qualified to NVQ level 2 in Health and Social Care
Person Specification
Experience
Essential
- Excellent communication and interpersonal skills
- Ability to work under pressure in a fast-paced environment
- A clear and polite manner and ability to diffuse conflict
- Respectful of patient confidentiality
- Ability to work well as part of a team and autonomously.
- Competent user of IT systems (e.g. Microsoft word)
- Flexibility to cover holidays and sickness
Desirable
- Experience of working within a busy GP practice
- Understanding of SystmOne
- Previous experience of clinical coding
- Previous experience of recalling patients for planned care and reviews.
Qualifications
Desirable
- Previous phlebotomy experience is required and ideally you will have undertaken a recognised training course.
- Qualified to NVQ level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
