Operations Manager

Job description

Job responsibilities

1. Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities, with support from the Business Manager.

2. To organise and maintain the appraisal programme.

3. Providing Leadership and guidance for all practice staff.

4. Ensuring staff adhere to policy and procedure at all times, review and update practice policies and procedures, and send updates to the team.

4. Responsible for the training programme for all staff (clinical and administrative) liaising with external agencies when necessary, booking training sessions for PLT learning, maintaining a training record.

5. Manage compliance registers, supporting the Business Manager, ensuring DBS checks are carried out.

6. Manage and monitor annual leave for all staff using GP Team Net.

7. Provide induction and training for reception, administration staff and GP trainees. Manage all new staff inductions.

8. Manage the registering of new users on all platforms needed such as EMIS, Docman, AccuRx and T-Quest in accordance with the new starter form.

9. Responding and resolving all local IT issues where appropriate.

10. Guiding staff and developing searches and audits on the clinical system.

11. Reviewing and updating clinical templates and rotas and ensuring they relate to current room rota for all staff.

12. Monitoring and disseminating information on safety alerts.

13. Provide administrative support to the nursing and clinical team.

Operations

1. Co-ordinate all staff absences, maintaining an effective absence register, perform the necessary reviews in accordance with practice sickness, absence policy when required.

2. Manage asset registers and the equipment log.

3. Act as Complaints Lead; responsible for producing all written responses (both administrative and clinical).

4. Ensure all practice leavers have actioned inboxes and work load delegated to them and communicate to the leaver to ensure all work is completed in accordance with the leavers form including clinical work, Docman, tasks, deactivation of smart cards etc., Prepare leavers exit interview.

5. Maintain and check GP Team Net on a regular basis to ensure premise checks are being completed in a timely manner.

6. Oversee the process and work for all insurance reports

7. RA Sponsor for the practice submit applications for smartcards, manage and check accuracy of current list of practice users.

8. Manage the practice website where needed.

9. Deputise for the Business Manager in their absence.

10. Act as the communication link between the management team and staff.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills
• Leadership and/or Management Qualification

Desirable

• AMSPAR Qualification

Experience

Essential

• Experience of working with the general public
• Experience of working a healthcare setting
• Relevant health and safety experience
• Experience in performance management, including appraisal writing, staff development and disciplinary procedures
• Experience in workforce planning

Desirable

• Experience in leading a team.
• NHS/Primary Care General Practice experience
• Experience in producing agendas and minutes for meetings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kenyon Medical Centres

Address

Kenyon Medical Centre

108 Brandon Road

Binley

Coventry

CV3 2JF

Employer's website

https://kenyonmedicalcentres.gpsurgery.net/ (Opens in a new tab)