NL PCN Managing Director
This job is now closed
Job summary
We are seeking a highly skilled and strategic Managing Director to lead our PCN, ensuring its efficient and effective day-to-day operation while driving thoughtful long-term strategy and sustainability.The successful candidate will:
- Design, implement, and constantly improve all PCN-led services
- Lead on all day-to-day workstreams through smart, hard working and effective management/delegation.
- Review current operations and identify / implement improvements (including major changes if necessary)
- Help our board to set a clear, strategic direction for the future
- Working with member practices and other local stakeholders to keep objectives aligned in a constantly changing environment
This is a genuinely exciting opportunity for someone with experience leading services, to help build out an impactful at-scale healthcare service for a population of over 80,000 patients in one of the most interesting, diverse areas of London.
Main duties of the job
The right candidate will demonstrate excellent communication skills, strong analytical thinking, and experience managing people. Youll need to be energetic, self-motivating, adaptable and resilient.
If you have healthcare or practice management experience that will be helpful, but its not required. If you don't have this background, youll need to be a fast learner! It is vital that you have experience leading a service and working independently as this role is one where you will be in charge of important local service provisions and relied upon by practices and patients alike.
About us
North Lewisham PCN covers c. 80,000 patients across 9 GP surgeries in North Lewisham. We work together and with a range of local providers, to offer more personalised, coordinated health care to our local populations. Were dedicated to delivering high-quality efficient/effective care that works for our patients and practices.
During COVID, we were one of the fastest vaccinators in London, delivering exceptional service in a challenging area. Weve spent the last two years building out our operations and were now looking to think strategically and ensure our PCN has foundations to that are fit for the future.
Join us as we work together to provide at-scale local healthcare services to improve outcomes for practices and patients!
Details
Date posted
03 September 2024
Pay scheme
Other
Salary
£70,000 to £100,000 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A5463-24-0006
Job locations
Waldron Health Centre, Ground Floor, Suite 1
Amersham Vale, New Cross
London
SE14 6LD
Job description
Job responsibilities
Key duties and responsibilities
Operational Management
Oversee the day-to-day operational activities of the PCN, ensuring smooth and efficient delivery of services.
Manage the financial, human, and operational resources of the PCN in alignment with its strategic goals.
Lead and manage all PCN staff, ensuring appropriate delegation, accountability, and development.
Efficiency and Effectiveness Review
Conduct comprehensive reviews of current services and operational processes, identifying inefficiencies or areas for improvement.
Implement changes to optimise the PCNs performance and ensure that our limited resources are used effectively.
Continue to monitor the PCN's ongoing performance and regularly assess whether goals and objectives are being met.
Strategic Leadership and Planning
Develop and execute a long-term strategic plan in collaboration with the PCN Board, aligned with the needs of our GP practices and their patients.
Ensure that the PCN remains compliant and responsive to changes in national and local healthcare landscape and policies including the core PCN Network DES.
Build relationships with key local stakeholders - mainly our member GP practices and the local ICB/Place team.
Financial Oversight
Develop and manage the PCNs budget, ensuring financial sustainability for both the PCN and member practices.
Identify and pursue opportunities for additional funding and resources if relevant and aligned with the PCNs long-term strategy.
Provide regular financial reports to the board and include financial considerations in our broader operational/strategic discussions.
Board Reporting and Communication:
Report regularly to the PCN Board on the performance of the PCN, including financial status, operational efficiency, and progress towards strategic objectives.
Provide clear and actionable insights to the Board, supporting informed decision-making.
Compliance and Governance
Ensure that operations and services are compliant with all relevant national and local guidelines, regulations, and standards.
Work with our Clinical Director to ensure that our services are managed with appropriate clinical governance
Maintain up-to-date policies and procedures, ensuring alignment with best practices in primary care.
Change Management
Lead transformation projects that improve the PCN's ability to deliver high-quality, efficient/effective care.
Engage staff, stakeholders, and the board in change processes, ensuring buy-in and smooth transitions.
Stakeholder Engagement
Foster a collaborative environment within the PCN and its member practices, ensuring effective communication and teamwork.
Represent the PCN alongside our Clinical Director in external forums, advocating for the PCNs interests
Travel
The post holder may be required to travel to other practices within the Primary Care Network during their working day although this will be kept to a minimum where possible.
Miscellaneous
The PCN services are constantly evolving and therefore changes in employees duties may be necessary from time to time.
The post holder will be required to undertake other appropriate duties according to the needs of the service, requested by a manager.
Work as part of the team to seek feedback, continually improve the service and contribute to business planning.
Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
Duties may vary from time to time, without changing the general character of the post or the level of responsibility.
Confidentiality
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety
The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation of these across the business.
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
Making effective use of training to update knowledge and skills and initiate and manage the training of others.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed.
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.
Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers.
Undertaking periodic infection control training (minimum annually).
Routine management of own team / team areas, and maintenance of workspace standards.
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development
The post-holder will participate in any training programme implemented by the PCN as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload and resources.
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services
The post-holder will
Apply practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Additional responsibilities
The above list is not exhaustive, and the successful candidates will be required to be flexible in order to provide a service that is responsive to changing demands. Where duties change, the general character of the post and the level of responsibility will remain constant.
It is a requirement of all staff that they are aware of and follow the PCNs policies and procedures, with attention to patient confidentiality, health and safety, infection. Control, equality and diversity and customer service excellence. To further your development and knowledge you will be expected to attend training as necessary.
The PCN reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes in or to the job.
Job description
Job responsibilities
Key duties and responsibilities
Operational Management
Oversee the day-to-day operational activities of the PCN, ensuring smooth and efficient delivery of services.
Manage the financial, human, and operational resources of the PCN in alignment with its strategic goals.
Lead and manage all PCN staff, ensuring appropriate delegation, accountability, and development.
Efficiency and Effectiveness Review
Conduct comprehensive reviews of current services and operational processes, identifying inefficiencies or areas for improvement.
Implement changes to optimise the PCNs performance and ensure that our limited resources are used effectively.
Continue to monitor the PCN's ongoing performance and regularly assess whether goals and objectives are being met.
Strategic Leadership and Planning
Develop and execute a long-term strategic plan in collaboration with the PCN Board, aligned with the needs of our GP practices and their patients.
Ensure that the PCN remains compliant and responsive to changes in national and local healthcare landscape and policies including the core PCN Network DES.
Build relationships with key local stakeholders - mainly our member GP practices and the local ICB/Place team.
Financial Oversight
Develop and manage the PCNs budget, ensuring financial sustainability for both the PCN and member practices.
Identify and pursue opportunities for additional funding and resources if relevant and aligned with the PCNs long-term strategy.
Provide regular financial reports to the board and include financial considerations in our broader operational/strategic discussions.
Board Reporting and Communication:
Report regularly to the PCN Board on the performance of the PCN, including financial status, operational efficiency, and progress towards strategic objectives.
Provide clear and actionable insights to the Board, supporting informed decision-making.
Compliance and Governance
Ensure that operations and services are compliant with all relevant national and local guidelines, regulations, and standards.
Work with our Clinical Director to ensure that our services are managed with appropriate clinical governance
Maintain up-to-date policies and procedures, ensuring alignment with best practices in primary care.
Change Management
Lead transformation projects that improve the PCN's ability to deliver high-quality, efficient/effective care.
Engage staff, stakeholders, and the board in change processes, ensuring buy-in and smooth transitions.
Stakeholder Engagement
Foster a collaborative environment within the PCN and its member practices, ensuring effective communication and teamwork.
Represent the PCN alongside our Clinical Director in external forums, advocating for the PCNs interests
Travel
The post holder may be required to travel to other practices within the Primary Care Network during their working day although this will be kept to a minimum where possible.
Miscellaneous
The PCN services are constantly evolving and therefore changes in employees duties may be necessary from time to time.
The post holder will be required to undertake other appropriate duties according to the needs of the service, requested by a manager.
Work as part of the team to seek feedback, continually improve the service and contribute to business planning.
Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
Duties may vary from time to time, without changing the general character of the post or the level of responsibility.
Confidentiality
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety
The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation of these across the business.
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
Making effective use of training to update knowledge and skills and initiate and manage the training of others.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed.
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.
Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers.
Undertaking periodic infection control training (minimum annually).
Routine management of own team / team areas, and maintenance of workspace standards.
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development
The post-holder will participate in any training programme implemented by the PCN as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload and resources.
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services
The post-holder will
Apply practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Additional responsibilities
The above list is not exhaustive, and the successful candidates will be required to be flexible in order to provide a service that is responsive to changing demands. Where duties change, the general character of the post and the level of responsibility will remain constant.
It is a requirement of all staff that they are aware of and follow the PCNs policies and procedures, with attention to patient confidentiality, health and safety, infection. Control, equality and diversity and customer service excellence. To further your development and knowledge you will be expected to attend training as necessary.
The PCN reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes in or to the job.
Person Specification
Experience
Essential
- Proven experience in a senior leadership role responsible for a significant service or business line.
- Demonstrated experience in operational management, including financial oversight, process improvement, and staff management.
- Experience working with or reporting to a senior management group or Board.
- Experience in strategic planning and implementation across multiple areas.
Desirable
- Experience within the primary care, the NHS or healthcare management.
Qualifications
Essential
- Educated to degree standard or equivalent or professional qualifications related to the responsibilities of the post
- Able to demonstrate senior management experience in an environment related to the responsibilities of the post
- Evidence of continuing professional and personal development
Knowledge and Skills
Essential
- Leadership and Strategic Thinking: Ability to set and deliver a clear strategic vision, translating long-term goals into actionable plans.
- Communication and Relationships: Excellent verbal and written communication skills, with the ability to build relationships, motivate and manage, negotiate and influence
- Problem-Solving: Analytical mindset with the ability to assess situations, develop innovative solutions, present complex information clearly to a variety of audiences.
- An Independent Implementer: A willingness and ability to get stuck-in and manage everything from transformation projects to day-to-day operations
- Financial Acumen: Well versed in budget management, financial Excellent computer skills and experience with modern web platforms
Desirable
- Healthcare Knowledge: Strong understanding of the operational workings of a PCN, Practice or similar, with a focus on efficiency and effectiveness
Other
Essential
- Confident and enthusiastic
- Proactive, takes ownership and results driven
- Resilient and adaptable to change
- Collaborative and inclusive leadership style
- A business mindset with a drive towards efficiency and effectiveness
- Full, clean driving license and willingness to travel to PCN practices as needed
- Flexibility to work outside normal working hours when required
Person Specification
Experience
Essential
- Proven experience in a senior leadership role responsible for a significant service or business line.
- Demonstrated experience in operational management, including financial oversight, process improvement, and staff management.
- Experience working with or reporting to a senior management group or Board.
- Experience in strategic planning and implementation across multiple areas.
Desirable
- Experience within the primary care, the NHS or healthcare management.
Qualifications
Essential
- Educated to degree standard or equivalent or professional qualifications related to the responsibilities of the post
- Able to demonstrate senior management experience in an environment related to the responsibilities of the post
- Evidence of continuing professional and personal development
Knowledge and Skills
Essential
- Leadership and Strategic Thinking: Ability to set and deliver a clear strategic vision, translating long-term goals into actionable plans.
- Communication and Relationships: Excellent verbal and written communication skills, with the ability to build relationships, motivate and manage, negotiate and influence
- Problem-Solving: Analytical mindset with the ability to assess situations, develop innovative solutions, present complex information clearly to a variety of audiences.
- An Independent Implementer: A willingness and ability to get stuck-in and manage everything from transformation projects to day-to-day operations
- Financial Acumen: Well versed in budget management, financial Excellent computer skills and experience with modern web platforms
Desirable
- Healthcare Knowledge: Strong understanding of the operational workings of a PCN, Practice or similar, with a focus on efficiency and effectiveness
Other
Essential
- Confident and enthusiastic
- Proactive, takes ownership and results driven
- Resilient and adaptable to change
- Collaborative and inclusive leadership style
- A business mindset with a drive towards efficiency and effectiveness
- Full, clean driving license and willingness to travel to PCN practices as needed
- Flexibility to work outside normal working hours when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Lewisham Primary Care Network
Address
Waldron Health Centre, Ground Floor, Suite 1
Amersham Vale, New Cross
London
SE14 6LD
Employer's website
Employer details
Employer name
North Lewisham Primary Care Network
Address
Waldron Health Centre, Ground Floor, Suite 1
Amersham Vale, New Cross
London
SE14 6LD
Employer's website
Employer contact details
For questions about the job, contact:
Details
Date posted
03 September 2024
Pay scheme
Other
Salary
£70,000 to £100,000 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A5463-24-0006
Job locations
Waldron Health Centre, Ground Floor, Suite 1
Amersham Vale, New Cross
London
SE14 6LD
Supporting documents
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