Job summary
We are looking for a dynamic, enthusiastic and flexible individual to join our reception team. As well as being the point of contact for patients when booking appointments, you will also be responsible for handling queries and liaising with our clinical team.
Main duties of the job
Duties include, although are not limited to:
Welcoming patients, enabling them to be at ease and directing to the appropriate clinician
Balancing requests from patients for appointments with availability and need
Accurately managing patient records
Liaising with doctors and other clinicians outside of the practice
Handling difficult situations, including emergencies calmly
Completing all tasks efficiently, following protocols and guidelines
Handing over messages and relevant information to staff coming on duty
Acting as an integral member of the whole practice team
Attending meetings and training sessions as required
Undertaking other reasonable duties, with appropriate training
About us
The Practice:
Tilehurst surgery has a diverse population of 14,800. We are active members of our Reading West PCN which has a total of 44,000 patients. We are a high earning reputable practice within easy reach of London and Oxford and with excellent local schools. The premises are practice-owned, purpose built (having had a major building extension completed in Autumn 2019).
The Team:
We have a very supportive multidisciplinary clinical team consisting of 4 GP Partners, 7 salaried GPs, Pharmacists, Pharmacy Associates, Nurse Practitioners, Paramedics, Physician Associate, First contact physiotherapists, Health Care Assistants and Phlebotomists.
We are well organised and adaptable to the ever-changing needs of General Practice. Medicine management is via our inhouse Pharmacist Team and home visits are conducted by our Paramedics and one of our Physician Associates. We have extremely helpful Receptionists and Administrators who manage the workload by taking on non-clinical work such as read coding and answering website queries.
Job description
Job responsibilities
General front of house reception duties
Understanding and maximising the use of the clinical system (EMIS Web)
Advise patients of relevant charges for private work and to accept and deal with payments adhering to the practice policies
To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Process appointment requests for today/future appointments from patients by telephone and in person
Deal with visits/requests
This job description is not exhaustive and you will be expected to participate in additional duties that are reasonably within the remit of such a post
Job description
Job responsibilities
General front of house reception duties
Understanding and maximising the use of the clinical system (EMIS Web)
Advise patients of relevant charges for private work and to accept and deal with payments adhering to the practice policies
To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Process appointment requests for today/future appointments from patients by telephone and in person
Deal with visits/requests
This job description is not exhaustive and you will be expected to participate in additional duties that are reasonably within the remit of such a post
Person Specification
Experience
Essential
- Good standard of education with a least 5 GCSEs (or equivalent) Microsoft Office qualification or equivalent experience
Desirable
- Previously worked in a GP practice
Person Specification
Experience
Essential
- Good standard of education with a least 5 GCSEs (or equivalent) Microsoft Office qualification or equivalent experience
Desirable
- Previously worked in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).