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Bishopgate Medical Centre

Receptionist - Administrator

Information:

This job is now closed

Job summary

Bishopgate Medical Centre is currently seeking an enthusiastic individual to join our busy and friendly reception and administration team. You will need to possess excellent communication skills, a professional attitude, and a friendly and approachable personality. This role is available on both a part-time and full-time basis, with a minimum commitment of 25 hours per week.

Please note: Vacancy may close early due to demand.

Main duties of the job

Responsible for performing a diverse array of reception tasks and providing overall assistance to the multidisciplinary team. Responsibilities encompass but are not confined to welcoming and guiding patients, proficiently managing the appointment system, scheduling appointments, processing clinical documents, handling information processing, and providing necessary support to patients as needed.

About us

Bishopgate Medical Centre is a large urban practice based in Bishop Auckland Town Centre. We have 13250 patients mainly located in the town but some surrounding villages. The practice employs 39 staff and has 5 GP partners. We also run Evenwood Medical Practice a 2000 patient rural practice with dispensary.

We are very active in the Bishop Auckland PCN and have many ARRS staff including: Pharmacists, Pharmacy Technicians, Mental Health Practitioner, Care Coordinator and access to Social Prescribers.

We have a GP Federation that covers the 11 practices in our area and they host the ARRS roles and also have a team of nurses that are first point of contact for all our care homes.

Everyone within the team is supportive, friendly and approachable.

Details

Date posted

23 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A5456-23-0001

Job locations

Bishopgate Medical Centre

178 Newgate Street

Bishop Auckland

County Durham

DL14 7EJ


Job description

Job responsibilities

Greet and direct patients with a welcoming and helpful attitude.

Efficiently manage the appointment system to ensure smooth scheduling.

Assist patients with their inquiries and provide necessary information.

Serve as the central point of contact for patients, distributing information, messages, and inquiries to the clinical team.

Liaise with members of the multidisciplinary team and external agencies, including secondary care and community service providers

Process incoming and outgoing mail

Process incoming and outgoing electronical documents

File and store records as required

Photocopy documentation as required

Process and distribute incoming emails

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on SystemOne

Partake in audit as directed by the audit lead

Action incoming emails and correspondence as necessary

Scan patient related documentation and attach scanned documents to patients healthcare records

Complete opening and closing procedures in accordance with the duty rota

As required support the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Job description

Job responsibilities

Greet and direct patients with a welcoming and helpful attitude.

Efficiently manage the appointment system to ensure smooth scheduling.

Assist patients with their inquiries and provide necessary information.

Serve as the central point of contact for patients, distributing information, messages, and inquiries to the clinical team.

Liaise with members of the multidisciplinary team and external agencies, including secondary care and community service providers

Process incoming and outgoing mail

Process incoming and outgoing electronical documents

File and store records as required

Photocopy documentation as required

Process and distribute incoming emails

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on SystemOne

Partake in audit as directed by the audit lead

Action incoming emails and correspondence as necessary

Scan patient related documentation and attach scanned documents to patients healthcare records

Complete opening and closing procedures in accordance with the duty rota

As required support the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • GCSE Mathematics & English (C or above)

Desirable

  • Qualified to NVQ level 3 or above

Experience

Essential

  • Excellent communication skills, both written and verbal.
  • Professional and courteous demeanour.
  • Strong organisational and multitasking abilities.
  • Computer proficiency, including familiarity with common office software.
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Previous experience in a medical or healthcare setting

Desirable

  • Experience of working in a GP practice
  • Experience of working with S1
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • GCSE Mathematics & English (C or above)

Desirable

  • Qualified to NVQ level 3 or above

Experience

Essential

  • Excellent communication skills, both written and verbal.
  • Professional and courteous demeanour.
  • Strong organisational and multitasking abilities.
  • Computer proficiency, including familiarity with common office software.
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Previous experience in a medical or healthcare setting

Desirable

  • Experience of working in a GP practice
  • Experience of working with S1

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bishopgate Medical Centre

Address

Bishopgate Medical Centre

178 Newgate Street

Bishop Auckland

County Durham

DL14 7EJ


Employer's website

https://www.bishopgate.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bishopgate Medical Centre

Address

Bishopgate Medical Centre

178 Newgate Street

Bishop Auckland

County Durham

DL14 7EJ


Employer's website

https://www.bishopgate.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Katie Johnson

katie.johnson45@nhs.net

01388660990

Details

Date posted

23 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A5456-23-0001

Job locations

Bishopgate Medical Centre

178 Newgate Street

Bishop Auckland

County Durham

DL14 7EJ


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