Receptionist

Job summary

Our long established surgery has a good reputation thanks to the compassionate and professional staff that work here and we take pride in the service we offer our patients. We make their care our first priority. Being a small surgery we get to know our patients well and because of that they are very loyal. Working with us you will be challenged daily, faced with issues to resolve and occasionally some uncomfortable people so you will need to have the skillset to manage these situations . It is a big job both stimulating and exciting and will provide a great sense of achievement for anyone who is looking to be part of a happy committed team who enjoys helping others.

Main duties of the job

We are looking for a new receptionist to add to the team of 4 we currently have. We require someone to work a minimum of 10 hours a week. You may be required to work 1 Saturday a month and one late shift a week, under new the NHS contracts. Duties include but are not limited to opening/closing surgery on your shift, booking appointments using our clinical system, scanning letters, dealing with post and email , registering patients, managing sample collection, communicating effectively with all clinicians and signposting where appropriate. Reception is the front facing role of the practice and staff here co-ordinate the beginning and ongoing journey for all our patients. You will deal with a variety of patient requests by phone and in person alongside requests from hospitals and other outside care providers. You will be someone who thrives on multi-tasking as the desk can get very busy at times. You will enjoy using your communication skills to understand what a patient is actually needing and direct them accordingly. Training will be given.

About us

We are a practice of 3 doctors, 2 nurses and a healthcare assistant . We are a training practice so every year we have 2 newly qualified doctors who work alongside our 2 partners and can learn from their experience. Our 4 reception staff all work on shifts and support each other in all areas of the work. Everyone helps out and you will be required to cover holidays and sickness where needed. The atmosphere is friendly and welcoming and staff are valued for their input and ideas.