Job summary
We are looking for an organised, professional and friendly individual to join our busy GP practice. The role involves providing high quality administrative and secretarial support to clinicians, managing correspondence, booking appointments, handling patient enquiries and ensuring smooth day to day operations. You may be required to work at any one of our 6 sites
The ideal candidate will have excellent communication skills, strong attention to detail, the ability to prioritise a varied workload, and confidence using clinical IT systems. Previous experience in a medical or administrative role is desirable but not essential for the right candidate.
If you are proactive, reliable and committed to delivering excellent patient care, wed love to hear from you.
Main duties of the job
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies. Furthermore, duties can also include supporting the administration and receptionist teams as required.
To be responsible for SNOMED CT coding of relevant information into patients electronic healthcare records on the clinical system, adhering to the organisations coding policy.
The post-holder will be an integral part of the general practice team.
About us
We are a group of six GP practices covering Danes Camp, Rillwood, and The Parks Medical Centre. As an accredited training and research hub, we are committed to developing the next generation of healthcare professionals. Our clinical and administrative teams across all sites play an active role in supporting GP registrars, medical and nursing students, and contributing to both ongoing and newly emerging research programmes. Together, we strive to deliver high quality, forward thinking, and patient centred care.
Job description
Job responsibilities
The following are the core responsibilities of the Medical
Secretary in delivering health services. There may be, on occasion, a
requirement to carry out other tasks.
- Type letters, reports and associated documentation as
required and within the specified timescales as appropriate for the referral
- Liaise with external agencies such as hospitals and
community services, ensuring referrals are processed efficiently
- Manage all enquiries in an effective manner
- Maintain an accurate referrals database
- Scan documentation and attach scanned documents to
patients healthcare records
- Process referrals using the electronic referral system
(ERS)
- Process requests for information i.e., SAR,
insurance/solicitors letters and DVLA forms
- Answer incoming phone calls, transferring calls or dealing
with the callers request appropriately
- Manage all administrative queries as necessary
- Support all clinical staff with general administrative
tasks as requested
- Maintain a clean, tidy, effective working area at all
times
- Be an integral part of the general practice team
-Be aware of duties and responsibilities regarding current
legislation and adhere to practice policies on safeguarding Adults and
Safeguarding Children
- Contribute to and embrace the spectrum of clinical
governance
- Attend a formal appraisal with their manager at least
every 12 months.
Job description
Job responsibilities
The following are the core responsibilities of the Medical
Secretary in delivering health services. There may be, on occasion, a
requirement to carry out other tasks.
- Type letters, reports and associated documentation as
required and within the specified timescales as appropriate for the referral
- Liaise with external agencies such as hospitals and
community services, ensuring referrals are processed efficiently
- Manage all enquiries in an effective manner
- Maintain an accurate referrals database
- Scan documentation and attach scanned documents to
patients healthcare records
- Process referrals using the electronic referral system
(ERS)
- Process requests for information i.e., SAR,
insurance/solicitors letters and DVLA forms
- Answer incoming phone calls, transferring calls or dealing
with the callers request appropriately
- Manage all administrative queries as necessary
- Support all clinical staff with general administrative
tasks as requested
- Maintain a clean, tidy, effective working area at all
times
- Be an integral part of the general practice team
-Be aware of duties and responsibilities regarding current
legislation and adhere to practice policies on safeguarding Adults and
Safeguarding Children
- Contribute to and embrace the spectrum of clinical
governance
- Attend a formal appraisal with their manager at least
every 12 months.
Person Specification
Qualifications
Essential
- - A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
Desirable
- Experience of working in a healthcare setting as a medical secretary
Experience
Essential
- - Excellent communication skills and effective in communicating and understanding patient needs
- - Experience of working with the general public
- - Experience of administrative duties
- - Competent in the use of MS Office and Outlook
- - must be DBS check
Desirable
- Experience of working in a GP Practice
Person Specification
Qualifications
Essential
- - A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
Desirable
- Experience of working in a healthcare setting as a medical secretary
Experience
Essential
- - Excellent communication skills and effective in communicating and understanding patient needs
- - Experience of working with the general public
- - Experience of administrative duties
- - Competent in the use of MS Office and Outlook
- - must be DBS check
Desirable
- Experience of working in a GP Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.