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The Parks Medical Practice

Receptionist/Administrator (Floating across all sites)

The closing date is 31 October 2025

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Job summary

Danes Camp & The Parks is a GP practice operating across 6 sites in Northampton/Milton Keynes. We serve 38000 patients across our 6 sites. We currently have a vacancy for a Receptionist/Administrator (floating across all sites) and we are looking for a enthusiastic individual with excellent customer service/communication skills to join our expanding team. You may be required to cover other as and when required.

We are looking for a hard working, committed individual with outstanding work ethics and previous experience with customer service knowledge.

Main duties of the job

As a receptionist, you will be the first point of contact both on the telephone and in person for our patients. You will co-ordinate front desk duties and cover general admin.

About us

There are site managers based at each practice to oversee the day to day running and work with the GP partners and patients to ensure smooth running of the practices. Some sites are a dispensing practice and work closely with the Primary Care Network to provide care for all our patients. The practice is a teaching practice, provides NHS and Private Surgery for patients and is innovative and forward thinking and will continue to engage with the local areas to provide services needed for the practice population.

Details

Date posted

23 October 2025

Pay scheme

Other

Salary

£13 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A5452-25-0044

Job locations

Danes Camp Surgery

Rowtree Road

Northampton

NN40NY


Job description

Job responsibilities

To greet callers at the reception desk, establishing their needs and requirements. Where possible to deal with patients needs personally or directing them to the correct person who is able to help.

To make appointments for patients via the computerised appointments system.

To answer the telephone politely and efficiently in accordance with the practice guidelines.

To deal with patients wishing to register with the surgery, determining the appropriate type registration, ensuring the paperwork is completed fully and correctly by the patient.

  • Action workflow requests in a timely manger
  • Workflow to be checked on a regular basis requests to be 2 weeks old before action
  • cover adhoc duties when required

Job description

Job responsibilities

To greet callers at the reception desk, establishing their needs and requirements. Where possible to deal with patients needs personally or directing them to the correct person who is able to help.

To make appointments for patients via the computerised appointments system.

To answer the telephone politely and efficiently in accordance with the practice guidelines.

To deal with patients wishing to register with the surgery, determining the appropriate type registration, ensuring the paperwork is completed fully and correctly by the patient.

  • Action workflow requests in a timely manger
  • Workflow to be checked on a regular basis requests to be 2 weeks old before action
  • cover adhoc duties when required

Person Specification

Experience

Essential

  • Good communication skills and IT Knowledge
  • Experience of working with the general public

Desirable

  • Experience of working in a GP practice would be an advantage but not essential

Qualifications

Essential

  • GCSE grade A to C in English and Maths
Person Specification

Experience

Essential

  • Good communication skills and IT Knowledge
  • Experience of working with the general public

Desirable

  • Experience of working in a GP practice would be an advantage but not essential

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Parks Medical Practice

Address

Danes Camp Surgery

Rowtree Road

Northampton

NN40NY


Employer's website

https://www.theparksmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Parks Medical Practice

Address

Danes Camp Surgery

Rowtree Road

Northampton

NN40NY


Employer's website

https://www.theparksmedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Site manager

Marion Phillips

M.phillips3@nhs.net

01604876314

Details

Date posted

23 October 2025

Pay scheme

Other

Salary

£13 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A5452-25-0044

Job locations

Danes Camp Surgery

Rowtree Road

Northampton

NN40NY


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