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The Parks Medical Practice

Gp Receptionist

The closing date is 01 December 2025

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Job summary

The Parks Medical Practice is a GP practice operating from 4 sites in Northampton/Milton Keynes. We serve 23000 patients across our 4 sites. We currently have an exciting opportunity of a receptionist vacancy to work accross all 4 sites. We are looking for a enthusiastic individual with excellent customer service/communication skills to join our expanding team.

We are looking for a hard working, committed individual with outstanding work ethics and previous experience with customer service knowledge.

Main duties of the job

As a receptionist, you will be the first point of contact both on the telephone and in person for our patients. You will co-ordinate front desk duties and assist with general admin.

You will work closely within a team of other receptionists, dispensers and clinicians to provide excellent patient care.

About us

The Parks Medical Practice is based over four sites in Northampton and has a combined list size of 23,000 patients. There are site managers based at each practice to oversee the day to day running and work with the GP partners and patients to ensure smooth running of the practices. We are a dispensing practice and work closely with the Primary Care Network to provide care for all our patients The practice is a teaching practice, provides NHS and Private Surgery for patients and is innovative and forward thinking and will continue to engage with the local areas to provide services needed for the practice population.

Details

Date posted

21 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A5452-25-0042

Job locations

Health Centre

1 Western Drive

Hanslope

Milton Keynes

MK197LA


Park Slope Surgery

32 Stoke Road

Blisworth

Northampton

NN7 3BT


Roade Medical Centre

16 London Road

Roade

Northampton

NN7 2NN


Grange Park Doctors Surgery

Wilks Walk

Grange Park

Northampton

NN4 5DW


Job description

Job responsibilities

To meet the reception teams at each site, and cover accross when and where needed. To greet callers at the reception desk, establishing their needs and requirements. Where possible to deal with patients needs personally or directing them to the correct person who is able to help.

To make appointments for patients via the computerised appointments system.

To answer the telephone politely and efficiently in accordance with the practice guidelines.

To deal with patients wishing to register with the surgery, determining the appropriate type registration, ensuring the paperwork is completed fully and correctly by the patient.

  • Action workflow requests in a timely manger
  • Workflow to be checked on a regular basis requests to be 2 weeks old before action

Job description

Job responsibilities

To meet the reception teams at each site, and cover accross when and where needed. To greet callers at the reception desk, establishing their needs and requirements. Where possible to deal with patients needs personally or directing them to the correct person who is able to help.

To make appointments for patients via the computerised appointments system.

To answer the telephone politely and efficiently in accordance with the practice guidelines.

To deal with patients wishing to register with the surgery, determining the appropriate type registration, ensuring the paperwork is completed fully and correctly by the patient.

  • Action workflow requests in a timely manger
  • Workflow to be checked on a regular basis requests to be 2 weeks old before action

Person Specification

Experience

Essential

  • Good communication skills and IT Knowledge

Desirable

  • Experience of working in a GP practice would be an advantage but not essential

Qualifications

Essential

  • GCSE grade A to C in English and Maths
Person Specification

Experience

Essential

  • Good communication skills and IT Knowledge

Desirable

  • Experience of working in a GP practice would be an advantage but not essential

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Parks Medical Practice

Address

Health Centre

1 Western Drive

Hanslope

Milton Keynes

MK197LA


Employer's website

https://www.theparksmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Parks Medical Practice

Address

Health Centre

1 Western Drive

Hanslope

Milton Keynes

MK197LA


Employer's website

https://www.theparksmedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Site manager

Leanne Hand

leanne.hand1@nhs.net

01908510230

Details

Date posted

21 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A5452-25-0042

Job locations

Health Centre

1 Western Drive

Hanslope

Milton Keynes

MK197LA


Park Slope Surgery

32 Stoke Road

Blisworth

Northampton

NN7 3BT


Roade Medical Centre

16 London Road

Roade

Northampton

NN7 2NN


Grange Park Doctors Surgery

Wilks Walk

Grange Park

Northampton

NN4 5DW


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