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The Parks Medical Practice

Administrator

The closing date is 21 September 2025

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Job summary

We are looking for an Administrator, ideally with experience of working within General Practice.

You will need to be a great teamplayer, working alongside an established team in a village practice. You will need to demonstrate exceptional customer service skills for our patients. You will also need to be able to prioritise a large work volume and be adaptable and flexible.

We are looking for someone who is self motivated and reliable who can compliment our exisiting team.

Main duties of the job

Ensure high quality patient experience and satisfaction, meeting deadlines and following protocols. Duties will include;

  • Manage daily workflow and incoming post and prioritise accordingly
  • Manage email inbox and distribute to relevant recipients
  • Take patient enquiries and action accordingly, with appropriate follow ups
  • Action 2 week wait referrals and meet18 week referral timeframe
  • Work safely in accordance with Practice Policy and Procedures
  • Scanning and coding of patient letters
  • Typing letters and choose and book / referrals
  • Involvement in data collection, quality improvement and audit
  • Involvement in team meetings
  • Ensure correspondence are dealt with in a correct and timely manner
  • Provide holiday/sick cover
  • Comply with Data Protection and GDPR.
  • Use of Systmone clinical system
  • Actioning of tasks received on a daily basis
  • Experience of processing Medical Reports and Subject Access Requests would be desirable, although not essential.
  • Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

About us

The Parks Medical Practice cares for over 22,000 patients in South Northants, with Blisworth being a rural dispensing practice, representing 1 of 4 branch sites.

We are part of Parkwood PCN, a GP partner led PCN, representing over 36,000 patients, with 6 GP partners supported by a team of managers and a well established clinical team. We are a training and research academy.

Details

Date posted

08 September 2025

Pay scheme

Other

Salary

£12.21 to £12.75 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5452-25-0034

Job locations

32 Stoke Road

Blisworth

Northampton

NN7 3BT


Job description

Job responsibilities

Deliver high quality customer service for our patients, visitors and internal staff.

Provide sensitive and empathetic communication.

Accurately enter and maintain patient information within our clinical system, SystmOne.

Manage incoming and outgoing correspondence; prepare letters and reports, maintain organised records.

Undertake general clerical tasks, manage office procedures and support the daily running of the practice.

Offer flexibility to help colleagues during busy times and absences.

Maintain confidentiality and follow practice protocols and procedures.

Actively participate within team meetings and enthusiastically review process improvements and put forward ideas.

Manage a busy work volume, adapting to different priorities and demands on your time.

Job description

Job responsibilities

Deliver high quality customer service for our patients, visitors and internal staff.

Provide sensitive and empathetic communication.

Accurately enter and maintain patient information within our clinical system, SystmOne.

Manage incoming and outgoing correspondence; prepare letters and reports, maintain organised records.

Undertake general clerical tasks, manage office procedures and support the daily running of the practice.

Offer flexibility to help colleagues during busy times and absences.

Maintain confidentiality and follow practice protocols and procedures.

Actively participate within team meetings and enthusiastically review process improvements and put forward ideas.

Manage a busy work volume, adapting to different priorities and demands on your time.

Person Specification

Qualifications

Essential

  • Qualified to GCSE Level 4 - 9

Experience

Essential

  • Experience of working within an administrative setting
  • The ability to demonstrate working under high pressure work loads and flexibility to adjust work priorities to support the team
  • Experience of working within the NHS
  • An understanding of NHS referral processes
  • The ability to demonstrate providing high customer service levels

Desirable

  • Experience of working within a GP Practice
  • Experience of SystmOne
  • Experience of processing Medical Reports and Subject Access Requests
Person Specification

Qualifications

Essential

  • Qualified to GCSE Level 4 - 9

Experience

Essential

  • Experience of working within an administrative setting
  • The ability to demonstrate working under high pressure work loads and flexibility to adjust work priorities to support the team
  • Experience of working within the NHS
  • An understanding of NHS referral processes
  • The ability to demonstrate providing high customer service levels

Desirable

  • Experience of working within a GP Practice
  • Experience of SystmOne
  • Experience of processing Medical Reports and Subject Access Requests

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Parks Medical Practice

Address

32 Stoke Road

Blisworth

Northampton

NN7 3BT


Employer's website

https://www.theparksmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Parks Medical Practice

Address

32 Stoke Road

Blisworth

Northampton

NN7 3BT


Employer's website

https://www.theparksmedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Joy Jones

joy.jones7@nhs.net

Details

Date posted

08 September 2025

Pay scheme

Other

Salary

£12.21 to £12.75 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5452-25-0034

Job locations

32 Stoke Road

Blisworth

Northampton

NN7 3BT


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