Receptionist/Administrator

Job summary

This Administration Receptionist role will provide a great opportunity for a highly motivated and organised individual wanting develop a career in administration and customer service within a medical environment.

Main duties of the job

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Taking messages and securely passing on information

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Input and extract information from Practice computer system (TPP SystmOne).

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and provider

Providing clerical assistance to practice staff including word/data processing, filing, photocopying and scanning.

Handling patient forms and ensuring they are kept safe or reach the right destination

Generating and dealing with repeat prescriptions including checking for accuracy and patient details.

Receiving patients and visitors and handling telephone calls

Consulting with members of practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception positions as necessary

About us

Eden Surgery is a small, friendly Practice providing high-quality, patient-focused care to 4,500 patients in Ilkeston, Derbyshire.

We are looking to recruit an experienced & highly motivated Receptionist/Administrator to join our friendly Practice team for 20 hours per week.

The ideal candidate will have the energy and enthusiasm to work within our Practice team and will project a positive and friendly image to patients and other visitors, either in person or via the telephone. The successful candidate will be highly motivated and enthusiastic with excellent customer service skills. Experience within a General Practice environment is preferred but not essential.

You will be able to demonstrate good communication and organisational skills, being able to work as part of a team but also using your initiative when required to do so.

For all queries, or for an informal discussion, please contact the Practice Manager, Daniel Mee, on 0115 9444081. Please note that only applications submitted through NHSJobs will be considered for the post.