Job summary
The NHS Receptionist / Care Navigator is the first point of contact for patients and visitors, providing a professional, friendly, and efficient service. The role involves managing appointments, handling patient queries, and supporting access to appropriate healthcare services. Care Navigators play a key role in guiding patients to the most suitable clinician or service, ensuring timely and effective care.
This position requires excellent communication skills, strong organizational ability, and a commitment to confidentiality and data security. The role supports the smooth running of the practice and contributes to delivering high-quality patient care.
Main duties of the job
Greet patients and visitors in a professional and friendly manner.Handle telephone calls and electronic queries promptly and courteously.Provide clear information about services and appointments.Book, amend, and cancel appointments using NHS systems.Ensure accurate recording of patient details and appointment notes.Direct patients to the most appropriate healthcare professional or service based on clinical need and practice protocols.Promote self-care and signpost to community or digital health resources where suitable.Process repeat prescriptions and manage incoming/outgoing correspondence.Maintain accurate and confidential patient records.Assist with data entry and reporting tasks as required.Comply with NHS data protection policies and GDPR.Handle sensitive information securely and maintain confidentiality at all times.Support clinicians and other staff to ensure smooth workflow.Participate in team meetings and contribute to service improvement.
About us
We are a small GP surgery with 2 GPs and mainly part time employees.
You would need to be able to cover annual leave and sickness as well as your set hours.
The hours are 16 over 4 days with mixed mornings and afternoons
Job description
Job responsibilities
- Greet patients, manage appointments, and handle queries in person, by phone, or electronically.
- Direct patients to the most appropriate healthcare professional or service, following practice protocols.
- Maintain accurate patient records, process prescriptions, and manage correspondence.
- Data Security & Confidentiality: Handle patient information in compliance with NHS data protection policies and GDPR.
- Assist clinicians and practice staff with administrative tasks to ensure efficient workflow.
- Excellent communication and interpersonal skills
- Strong organizational ability and attention to detail
- Ability to work under pressure and maintain confidentiality
- IT literacy and familiarity with NHS systems
Job description
Job responsibilities
- Greet patients, manage appointments, and handle queries in person, by phone, or electronically.
- Direct patients to the most appropriate healthcare professional or service, following practice protocols.
- Maintain accurate patient records, process prescriptions, and manage correspondence.
- Data Security & Confidentiality: Handle patient information in compliance with NHS data protection policies and GDPR.
- Assist clinicians and practice staff with administrative tasks to ensure efficient workflow.
- Excellent communication and interpersonal skills
- Strong organizational ability and attention to detail
- Ability to work under pressure and maintain confidentiality
- IT literacy and familiarity with NHS systems
Person Specification
Experience
Desirable
- Public contact working would be beneficial along with previous experience working within the NHS however this is not essential
Person Specification
Experience
Desirable
- Public contact working would be beneficial along with previous experience working within the NHS however this is not essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.